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Koons Westminster Toyota

Westminster, MD

4.6
619 Reviews

375 Baltimore Boulevard

Westminster, MD

21157

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Showing 619 reviews

August 30, 2024

Friendly clean personable on top of things keep my car clean honest never try to sell me anything More

by Keeney57@comcast.net
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Aug 30, 2024 -

Koons Westminster Toyota responded

Thank you for choosing Koons Westminster Toyota for your service needs! We appreciate all your positive feedback about your experience. See you next time!

August 28, 2024

Very professional, listens to what the customer concerns are, patient and very courteous. Very satisfied. Todd has always been great to me. More

by cmjoseph804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
Aug 28, 2024 -

Koons Westminster Toyota responded

We're delighted to hear that Todd and the team at Koons Westminster Toyota provided you with a professional and courteous experience. Thank you for sharing your satisfaction!

August 24, 2024

Exceptional service with relevant explanations. Not bad but good. Mot bad but better. Not bad but best. More

by cga0561 Purple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo Dwars
Aug 26, 2024 -

Koons Westminster Toyota responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Koons Westminster Toyota provided exceptional service. We appreciate your support and look forward to serving you again!

August 19, 2024

I always get the best service at Koons, and the mechanics are very knowledgeable. I would not take my vehicle anywhere else. More

by inacolfelt
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard, Cory Colassard
Aug 19, 2024 -

Koons Westminster Toyota responded

Inacolfelt, we're delighted to hear you always receive top-notch service at Koons Westminster Toyota. Thanks for your loyalty and kind words!

August 10, 2024

I like how Koons contacts me about reminders to service my vehicle. Associates are friendly and competent. The service department keeps my vehicle is great driving condition. More

by Jknight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Heiser
Aug 12, 2024 -

Koons Westminster Toyota responded

We're glad to hear that our reminders and service at Koons Westminster Toyota have been helpful for you! Thanks for the positive feedback about our team. Safe driving!

July 31, 2024

Left 3 phone messages for a manager before I received call back from D. Harkins, General Sales Manager, KOONS WestMinister MD. KOONS provided me with a CARFAX report showing the 2020 Toyota Supra I purc More

by littlebalou
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Dan Harkins
Aug 02, 2024 -

Koons Westminster Toyota responded

It's disappointing to hear about your experience with the vehicle history report. We understand how frustrating this situation must be and apologize for any inconvenience caused. We're committed to resolving issues like these, so please reach out directly at your earliest convenience to discuss further steps we can take together. Thank you, Jennifer Engel - Guest Relations Manager - jennifer.engel@koons.com

Aug 02, 2024 -

littlebalou responded

Thank you for your response. I sent you an email.

Aug 15, 2024 -

littlebalou responded

Since receiving the above response from Jennifer Engel I have emailed her several times and called and left messages over 10 times. No call back!! Appears the customer service office at KOONS Westminster Toyota is just as unresponsive as the managers. I have spoken with other car dealers about the manager DANIEL HARKINS response to me and was informed "that's a blatant lie" and "to say there's no damage is wrong".

July 26, 2024

Terrible communication. I inquired about a used vehicle on a Monday that was just listed on the site. Alvaro told me that it wasn’t ready to been yet but “promised” to conta More

by KSR
Recommend Dealer
No
Employees Worked With
Alvaro Sanchez
July 25, 2024

Gave me the best price up front of any dealership I contacted. Alex, Steve, and Justin were all fantastic. I couldn’t be happier with my new car. I would recommend this dealership to anyone! More

by Ann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex S, Steve, Justin
Jul 25, 2024 -

Koons Westminster Toyota responded

Ann, we're delighted to hear that Alex, Steve, and Justin provided you with a fantastic experience at Koons Westminster Toyota. Enjoy your new car!

July 21, 2024

Great service and timely work. Very courteous. Milo was my contact person and he awesome More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo Dwars
Jul 23, 2024 -

Koons Westminster Toyota responded

Thank you, Bob, for stopping by to leave Koons Westminster Toyota a wonderful review!

July 15, 2024

Always pleasant and professional staff! Never have to wait very long for service to be completed! More

by Patriciacarey4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
Jul 15, 2024 -

Koons Westminster Toyota responded

Thanks so much, Patricia. We look forward to your next visit to Koons Westminster Toyota!

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