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Koons Westminster Toyota

Westminster, MD

4.6
750 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 751 reviews

November 22, 2025

I dealt with Molly. She was pleasant to deal with, personable and most important, kind. I’ve been coming here for so many years, she is a nice addition. More

by Cjjames77
Recommend Dealer
Yes
Employees Worked With
Molly
November 22, 2025

Kyle Smith was great! Not pushy and we Felt very comfortable working with him. He was patient with us and took us out To test drive two cars More

by hjj678
Recommend Dealer
Yes
Employees Worked With
Kyle S
November 22, 2025

Excellent experience from scheduling to completion. David was a great service advisor to work with, and he kept me informed throughout my time there. No issues whatsoever. Thank you! More

by 9582
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hiser *****
November 21, 2025

The dealership is well staffed. However, they're extremely busy so much so that I believe things are being lost.In the details when it comes to customer service More

by lorettagaffney21
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Dan Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2025 -

Koons Westminster Toyota responded

Hi Loretta, Thank you for your feedback. While we’re glad you found our dealership well staffed, we’re sorry if the high volume impacted your customer service experience. Your comments are valued, and we’ll use them to help improve attention to detail moving forward. Please feel free to reach out if there’s anything more we can do. Jennifer Engel Koons Westminster Toyota jennifer.engel@koons.com | 410-876-6400

November 21, 2025

Great team at Westminster Toyota to work with. Very responsive and price was very competitive. Nic, Katie and Steve in finance were very easy to work with. Ted More

by Ted4422
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie and Nic Steve in Finance all were 5 star!!
November 20, 2025

The experience was a quick and easy process from the time I walked in the door until I was done More

by brown3dogs321
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2025

I was very pleased with the service received. Todd explained what should be done. He did not push me which I appreciated that is why I always ask for Todd. More

by deaconbobm
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2025

I've purchased 7 new Toyota's over the years. Many different dealerships. I've been most pleased with Koons Westminster Toyota. It is over an hours drive from my house, but totally worth it. I've More

by cserlo1018
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2025

Took my Sienna in for routine service and finished in a little over an hour. Also easy to schedule appointments online. More

by ke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hiser
November 18, 2025

Todd and Mechanics are exceptional. Been using them for at least 25 years. They have kept my cars running well. I feel safe driving when they do repairs. I love the same day turnaround More

by mbatten0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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