Koons Westminster Toyota
Westminster, MD
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I like how Koons contacts me about reminders to service my vehicle. Associates are friendly and competent. The service department keeps my vehicle is great driving condition. my vehicle. Associates are friendly and competent. The service department keeps my vehicle is great driving condition. More
Left 3 phone messages for a manager before I received call back from D. Harkins, General Sales Manager, KOONS WestMinister MD. KOONS provided me with a CARFAX report showing the 2020 Toyota Supra I purc call back from D. Harkins, General Sales Manager, KOONS WestMinister MD. KOONS provided me with a CARFAX report showing the 2020 Toyota Supra I purchased on 18 Aug 2021 showed no accident/damage. On 15 Jul 2024 I took car to CARMAX to sale. CARMAX informed me a collision was reported on 3 Mar 2021, left side and bumper damage in Dallas TX. Upset that KOONS didn't inform me of damage before I purchased the car from them. Spoke with D. Harkins, 30 Jul 2024, who stated he questions legitimacy of accident, must be mistake because car was in Dallas TX when the car was in the accident (?), if don't see damage then its a mistake (?) and I should contact CARFAX. I would not have purchased the car if I knew it was in an accident. Private parties are not willing to purchase a car with accident history unless it is reduced below KBB. KOONS purchased the CARFAX report - if the manager believes it is in error they should resolve the error. Request KOONS purchase the car back from me at KBB PP price of at least $48,327 and take up the issue with CARFAX. More
Terrible communication. I inquired about a used vehicle on a Monday that was just listed on the site. Alvaro told me that it wasn’t ready to been yet but “promised” to conta I inquired about a used vehicle on a Monday that was just listed on the site. Alvaro told me that it wasn’t ready to been yet but “promised” to contact me as soon as it was. Thursday comes and I hear nothing. So, I contact him and no response. Friday comes and I email him again. No response. Finally, I find out that the vehicle sold. Without me being contacted when I had expressed interest in it and it “wasn’t ready yet”. You can guarantee I will not make any attempt with this dealer again. More
Gave me the best price up front of any dealership I contacted. Alex, Steve, and Justin were all fantastic. I couldn’t be happier with my new car. I would recommend this dealership to anyone! contacted. Alex, Steve, and Justin were all fantastic. I couldn’t be happier with my new car. I would recommend this dealership to anyone! More