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Koons Westminster Toyota

Westminster, MD

4.6
615 Reviews

375 Baltimore Boulevard

Westminster, MD

21157

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Showing 615 reviews

August 04, 2021

Pam McCall service advisor was excellent . My car was ready at the time promised cl More

by JS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Mccall
Aug 04, 2021 -

Koons Westminster Toyota responded

We love receiving positive reviews like yours! We'll be sure to share with Pam that her prompt and excellent customer service really made your visit. Thank you for your business at Koons Westminster Toyota and next time you need us, we'll be here!

August 02, 2021

The dealership is close to my home. The sales representative was very helpful and kind. The services were excellent, efficient and effective. Thank you for the hospitality and your business. More

by cwrossi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Emge, Robert Morris
Aug 02, 2021 -

Koons Westminster Toyota responded

Thank you so much for being a great Koons Westminster Toyota customer! We are so happy to hear that you're satisfied with our service and we appreciate you commending our team. Safe driving out there!

July 21, 2021

I didn’t have an appointment and the writer accommodated me even though the shop was busy, truly appreciated. Great customer service. Strongly recommend because customer appreciation is important to me. More

by Sfboodhoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Colassard
Jul 21, 2021 -

Koons Westminster Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Koons Westminster Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

July 17, 2021

Professional and clean business. Sales Consultant was very pleasant and responsive. Location was great for us and we will buy from them in the future More

by tedschmura
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Davis
Jul 19, 2021 -

Koons Westminster Toyota responded

Thank you for the excellent review, Ted! We appreciate your business and look forward to seeing you back at Koons Westminster Toyota again next time.

July 16, 2021

Tristan was great to work with and coordination of the sale was efficient and simple. Very professional and kind. Would do business again and recommend to others! More

by Mo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan
Jul 19, 2021 -

Koons Westminster Toyota responded

Thank you for the great feedback, Mo! We are thrilled to hear that you had such a successful purchase experience working with Tristan and the Koons Westminster Toyota team. Drive safely, and we hope to see you back again down the road!

July 10, 2021

The try to scam you by providing you on price on the phone or email and then once you get to the dealership they start marking things up. Tried to pull credit for no reason even when didn't want their f More

by sujmani
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Fogus, Mary Ann McMorrow, Jeff Schuette, Jeremy Voelkel, Robert Morris, Michael Schneider, Vitaly Gurvich, Patrick Staub, Kory Yelton, Steven Zwobot
Jul 12, 2021 -

Koons Westminster Toyota responded

This review is disappointing to read, as it is never our goal to mislead or take advantage of our guests. I apologize for the miscommunication regarding the price of the vehicle you came to see, and I'm sorry our finance policy disagreed with you. I will be sure to discuss this feedback with our team so we can be sure we're doing everything possible to provide a clear and straightforward customer experience going forward. Please don't hesitate to give me a call if you'd like to discuss this directly. Thank you, Vitaly Gurvich - General Manager - 410-876-6400

July 06, 2021

Tristan Regester at Koons Westminster Toyota is a Pre-Owned Auto Acquisition Specialist. Tristan is very professional, reliable, and friendly. He has excellent communication skills and made the proce More

by Sherleen Bose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan Regester
Jul 06, 2021 -

Koons Westminster Toyota responded

Thank you for taking the time to review us, Sherleen! We are thrilled to hear that you had such an outstanding experience working with Tristan and the Koons Westminster Toyota team. Drive safely in your new vehicle, and enjoy it! We will be sure to pass on the kind words!

June 18, 2021

We have purchased 2 Toyota Highlanders from Koon's Toyota of Westminister and have always been impressed with the excellent service we have received. Jay Badiang is an excellent service representative and we More

by ltliberal60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Badiang
Jun 18, 2021 -

ltliberal60 responded

Jay Badiang is an excellent service representative for Koon's Toyota of Westminister. He is the primary reason that we continue to have our vehicle serviced at the dealership.

Jun 18, 2021 -

Koons Westminster Toyota responded

Thank you for being part of the Koons Westminster Toyota family! We are thrilled that you can depend on Jay to keep your vehicle running smoothly and safely. Enjoy your weekend and we will see you at your next visit!

June 15, 2021

Very knowledgeable. Very kind staff. Very clean. Easy and quick process. Even had a driver take me home. Everyone was helpful and greated ne as I walked in More

by llynncoon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate snook
Jun 15, 2021 -

Koons Westminster Toyota responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Koons Westminster Toyota, and we hope to see you again sometime!

June 14, 2021

We purchased a 2021 Tacoma excess cab. It did not have a back seat so we could not have our 5 year old granddaughter ride with us. We bought 7 vehicles from Koons. Two of these were Tacoma's. They both c More

by sheilahoster
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joanne Virgilio
Jul 12, 2021 -

Koons Westminster Toyota responded

Sheila - It sounds like there was a misunderstanding here as we would never want to mislead our customers about their purchases. I'm very sorry that you're upset and would like to see what I can do to help make things right. I'm going to look for your contact information, but please consider giving me a call as well so we can talk this through together. Thank you, Vitaly Gurvich - General Manager - 410-876-6400

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