Koons Westminster Toyota

Koons had the best inventory of CPO 4Runners. Emailed Matt Hands multiple times and always received a prompt response. Scheduled an appointment and unfortunately was running late. Made Matt aware and he Matt Hands multiple times and always received a prompt response. Scheduled an appointment and unfortunately was running late. Made Matt aware and he was courteous and prompt in his reply. Was meet by a very nice young man by the name of Nicholas Drugan. Extremely patient person and answered all our questions. After deciding on which 4Runner it was time to talk Finance which we were dreading....Roberto made the process palatable. He was able to secure a rate lower than my CU which was a win in my book. Long day but each person made the process worth the wait. Great team work and every employee we encountered along the way smiled and was friendly. More

The worst dealership experience of my life. Spent nearly $42,000 on a brand new Tundra and nearly four months later I still have no tag. Emails & messages are not answered. Today I called and was put on hol $42,000 on a brand new Tundra and nearly four months later I still have no tag. Emails & messages are not answered. Today I called and was put on hold until they closed. Avoid at all costs. I am considering legal action to correct the situation. More

Their website said Internet Price of $36K for a new 2021 Toyota Sienna LE and I called the salesman before making the trip out there and was reassured that they had two vehicles available at that price. Af Toyota Sienna LE and I called the salesman before making the trip out there and was reassured that they had two vehicles available at that price. After driving 45 minutes there and spending even longer in the store, the salesman slips a paper in front of me that says $45K + tax/tags/title for a grand total of $50K! Needless to say I was livid at their dishonesty after telling me that the vehicle was available at the $36K Internet Price listed on their website and then pulling the old "bait and switch" on me after they lured me into the store. More

On August 14th 2021 I came to this dealership (Koon's Westminster Toyota) to pre-order and sign paperwork for a 2021 Toyota Sienna SXE. The price out the door they quoted me was $50, 068.94. I asked them Westminster Toyota) to pre-order and sign paperwork for a 2021 Toyota Sienna SXE. The price out the door they quoted me was $50, 068.94. I asked them to include the roof rack with crossbars and the body side moldings and they said it would be included at that price. On September 7th 2021 I went in to sign the paperwork for them to install the Entertainment package before picking the vehicle. But then at that time the dealer told me they would no longer be including the roof rack and side moldings and I’d have to pay an additional fee for them. I talked to the sales guy (Alex Shore) and the sales manager and they both said that this was not included even though it was included on the original paperwork I signed. I pleaded and argued with them but the manager would not listen and not help me to get into this vehicle I ordered and was waiting to purchase. She would rather me leave and write this negative review rather than make things right and make More

The service was as always excellent and my service advisor Jay Badiang is a wonderful person to do business with. advisor Jay Badiang is a wonderful person to do business with. More

Pam McCall service advisor was excellent . My car was ready at the time promised cl ready at the time promised cl More

The dealership is close to my home. The sales representative was very helpful and kind. The services were excellent, efficient and effective. Thank you for the hospitality and your business. representative was very helpful and kind. The services were excellent, efficient and effective. Thank you for the hospitality and your business. More

I didn’t have an appointment and the writer accommodated me even though the shop was busy, truly appreciated. Great customer service. Strongly recommend because customer appreciation is important to me. me even though the shop was busy, truly appreciated. Great customer service. Strongly recommend because customer appreciation is important to me. More

Professional and clean business. Sales Consultant was very pleasant and responsive. Location was great for us and we will buy from them in the future very pleasant and responsive. Location was great for us and we will buy from them in the future More

Tristan was great to work with and coordination of the sale was efficient and simple. Very professional and kind. Would do business again and recommend to others! sale was efficient and simple. Very professional and kind. Would do business again and recommend to others! More