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Koons Westminster Toyota

Westminster, MD

4.6
615 Reviews

375 Baltimore Boulevard

Westminster, MD

21157

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Showing 615 reviews

November 21, 2021

Great Experience from start to finish. Josh Greco worked with me and he was awesome got me way more for my car than other dealers we offering. Definitely recommend! More

by mahadalam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Baadte
Nov 22, 2021 -

Koons Westminster Toyota responded

Thank you for sharing this positive review of Koons Westminster Toyota! We're pleased that Josh was helpful and wonderful to work with. It makes us happy that we could score you this awesome car.

October 24, 2021

I needed to sell my 2013 Mazda6 and was doing so as a private seller. On the recommendation of a friend, I was connected with Koons Westminster Toyota. They were quick, professional and offered a fair pr More

by chrisvandrews
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Snook
Oct 25, 2021 -

Koons Westminster Toyota responded

We're happy to hear that the Koons Westminster Toyota team could help you sell your vehicle and that we were efficient, professional and fair. We appreciate your trust in us to help you out, and we'll see you again next time.

October 21, 2021

Was private selling my 2013 Toyota Prius when Nate Snook reached out to me to make an offer. He did an amazing job and was very quick and responsive with questions i had about the buying process. Himself an More

by d.christman2012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate, Snook
Oct 21, 2021 -

Koons Westminster Toyota responded

It makes us so happy that Nate helped you sell your old vehicle and purchase your new one! We're pleased that he was responsive and made everything easy and seamless. See you again next time!

October 16, 2021

I meet the best salesman in local Toyota in my opinion, Alex Shor. He was very easy goingh and very detail orianted. He was very helpful and knowedgable about 2021 4runner that I perchused from him. Lookin More

by mdirieh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Shor
Oct 18, 2021 -

Koons Westminster Toyota responded

Thank you for taking the time to review us! We are so happy to hear that you had a successful purchase experience working with Alex and the Koons Westminster Toyota team. Drive safely in your 2021 Toyota 4Runner, and we hope to see you back again down the road!

October 15, 2021

I just sold my car , 2019 Prius Prime, to Nate Snook, inventory manager at Koons Toyota. It was a GREAT experience. He made it fast and he made it easy . The drivers that came to pickup my car were frie More

by Pat DiPaolo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Inventory Manager- Nate Snook and drivers
Oct 15, 2021 -

Pat DiPaolo responded

Nate Snook is a great asset to Koons Toyota.

Oct 18, 2021 -

Koons Westminster Toyota responded

We're so glad to hear that your sales experience with Nate and the Koons Westminster Toyota team was simple and satisfactory! We'll always go the extra mile to make your experience seamless, and it's wonderful to hear we're succeeding. Thank you for putting your trust in our team and for leaving us 5 stars, Pat!

October 06, 2021

Koons had the best inventory of CPO 4Runners. Emailed Matt Hands multiple times and always received a prompt response. Scheduled an appointment and unfortunately was running late. Made Matt aware and he More

by Chris Ceo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Drugan (4 Stars), Matt Hands, Roberto Espinoza
Oct 07, 2021 -

Koons Westminster Toyota responded

It's excellent to hear that Matt, Nicholas, and Roberto made every step of your purchase so smooth. Your satisfaction is a top priority at Koons Westminster Toyota, and we're honored that you're so pleased with your overall experience. We couldn't be happier that your time spent with us was worth every moment and that our whole team made your visit so positive. From all of us here at Koons Westminster Toyota, thank you for your business and safe travels in your new Toyota 4Runner, Chris!

September 20, 2021

The worst dealership experience of my life. Spent nearly $42,000 on a brand new Tundra and nearly four months later I still have no tag. Emails & messages are not answered. Today I called and was put on hol More

by William Fissel
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Courtney Wentz
Oct 07, 2021 -

Koons Westminster Toyota responded

William, we sincerely apologize for the delay here, and we're sorry our communication has left you feeling passed over. We will look for your contact information and have a staff member get in touch with an update as soon as possible, but in the meantime, please don't hesitate to contact Vitaly Gurvich, our General Manager, at 410-876-6400. Thank you.

September 12, 2021

Their website said Internet Price of $36K for a new 2021 Toyota Sienna LE and I called the salesman before making the trip out there and was reassured that they had two vehicles available at that price. Af More

by HH
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew Yergeau
Sep 13, 2021 -

Koons Westminster Toyota responded

I'm very sorry to hear that you traveled such a distance only to be disappointed. We aim to provide upfront information about our inventory and I regret that this was not your impression. Your feedback is helpful as it will assist us in creating a better guest experience moving forward. If you have additional details or input that you can share with me I would be open to hearing them. Alternatively, if I can assist you in any way with continuing your search I would be happy to do so. Thank you, Vitaly Gurvich - General Manager - 410-876-6400

Sep 13, 2021 -

HH responded

Thank you for the request to provide additional input to assist Koons Westminster with creating a better guest experience moving forward. Why don't you start by updating your website to list accurate prices instead of displaying "Internet Prices" that are false and you have no intention of honoring them. I went to Antwerpen and, after I explained to them my situation, over the phone they quoted me a price that they honored when I got to their store. No bait and switch tactics, no dishonest internet prices that you have no intention of honoring. I already bought a vehicle from them on the same day I left your showroom. Honesty creates the best guest experience.

September 08, 2021

On August 14th 2021 I came to this dealership (Koon's Westminster Toyota) to pre-order and sign paperwork for a 2021 Toyota Sienna SXE. The price out the door they quoted me was $50, 068.94. I asked them More

by traingheot2015
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kellie Palmer
Sep 13, 2021 -

Koons Westminster Toyota responded

I'm sorry to hear that you're frustrated and that our team did not include the features you wanted. We want to ensure that our customers are satisfied with their purchases, and I'm sorry that we dropped the ball. It sounds like a miscommunication amongst our team members on what was included in your purchase, so I apologize for this. If there's anything else you'd be willing to share, please give me a call. Best, Vitaly Gurvich - General Manager - 410-876-6400

Sep 14, 2021 -

traingheot2015 responded

what do you mean miscommuniction. Saleman(Alex) went back talk to them about the Crossbar and Bodyside mold , they said ok its include before sign. im will not sign if they didn't include crossbar and bodyside mold. cause im the one offer ur guy to include that. they acted and cheated me like didn't care. i had never see any customer service like the sale manager.

Sep 14, 2021 -

Koons Westminster Toyota responded

When we order the vehicle we provide a written purchase order with the breakdown of all the numbers to avoid any miscommunication. If there was a verbal agreement it should have been documented. I would be glad to speak with you about this directly, so don't hesitate to give me a call. Thank you, Vitaly Gurvich - General Manager - 410-876-6400

Sep 14, 2021 -

traingheot2015 responded

if i call you. what can you do for me? i knew the car that i was order , was sold the next day. you gonna offer me something better or what? thats two items only $400 hundred. but i didn't know why they never seated down and solve the problem. instead of disappoint me and let me went out easy, less than 5 minutes talked

August 21, 2021

The service was as always excellent and my service advisor Jay Badiang is a wonderful person to do business with. More

by ltliberal60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Badiang
Aug 23, 2021 -

Koons Westminster Toyota responded

We're happy to hear that Jay, and the rest of our team, took care of you! Thank you for stopping by Koons Westminster Toyota. We look forward to seeing you next time. Take care!

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