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Koons Westminster Toyota

Westminster, MD

4.6
620 Reviews

375 Baltimore Boulevard

Westminster, MD

21157

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Showing 620 reviews

February 11, 2022

Dylan did is best very good communication, helpful very nice made it easy I will recommend Koons to friends. More

by liorTundra 2022
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Espinoza
Feb 11, 2022 -

Koons Westminster Toyota responded

Thank you for sharing a great review of Dylan and the team! We are grateful to have you as a customer here at Koons Westminster Toyota and we hope to work with you again down the road. Safe travels!

February 09, 2022

Dylan Sobolewski is an excelent sales representative. He was very attentive to detail and very professional. Give him a bigger desk !! More

by Eldoctormigo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Sobolewski
Feb 09, 2022 -

Koons Westminster Toyota responded

Thank you for sharing your terrific experience with Dylan! We are grateful to have earned your business here at Koons Westminster Toyota and we value your feedback. Safe travels ahead!

February 07, 2022

Always get good service at Koon’s in Westminster. Todd is a pleasure to work with. More

by eandpmiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
Feb 08, 2022 -

Koons Westminster Toyota responded

Thank you for sharing your great review of Todd and the team! We appreciate your business and we hope to see you again at Koons Westminster Toyota. Drive safely!

February 01, 2022

I’ve been going to Koons Westminster since 2007 and all of my experiences have been positive. They have always exceeded my expectations. More

by Multiply12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
Feb 02, 2022 -

Koons Westminster Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Koons Westminster Toyota team. Drive safely, and we hope to see you back again down the road!

December 15, 2021

Purchased a 2015 Elantra from this dealership from Scott Kulick on November 23, 2021. The price wasn’t great but average. December 14, check engine light came on due to a bad gas cap so I had to buy a new c More

by mike
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Kulick, Robert Stoll, Roberto Espinoza
Dec 16, 2021 -

Koons Westminster Toyota responded

Mike - I am very sorry for the issues you ran into with your vehicle and the inconveniences you have dealt with. We run an honest business and I apologize if we were at all unclear about your purchase. I will speak with my team to make sure we are communicating clearly, and if there is anything further you would like to discuss, I'm available to take your call. Thank you, Vitaly Gurvich - General Manager - 410-876-6400

Dec 16, 2021 -

mike responded

Selling a vehicle with brake pads that would require replacement from a dealership (not a private seller) within a month or less is not the type of conduct I would find ethical, nor would anyone else in the market to purchase from a dealership find this to be acceptable behavior. Having to sink further money into a dealer-purchased vehicle which was not at all a cheap investment in the first place is not what anyone would consider acceptable. Between the wasted time in communication, the time and mileage spent returning to the dealership to attempt to address these issues that ultimately I was left to address myself I see no reason to reach out any further. IF you or your dealership wanted to make the situation right, you have my contact information and could have contacted me directly to attempt to come to some type of mutually reasonable resolution instead of leaving a response to a negative review purely for PR reasons. I purchased a vehicle from another dealership previously at the beginning of the pandemic which was unable to be inspected for nearly half a year before it was finally able to have the paperwork processed for the title on it allowing it to be inspected. The vehicle that dealership sold me was driven from the day it was purchased until it had an inspection without any maintenance other than an oil change performed prior to the inspection and it passed without any issues. I purchase your vehicle and it could not even make it less than one month without failing an inspection due to safety equipment. If I could publish photographs to this site so potential purchasers could see the condition of the equipment removed from the vehicle it would speak far more volumes than words ever would.

November 21, 2021

Great Experience from start to finish. Josh Greco worked with me and he was awesome got me way more for my car than other dealers we offering. Definitely recommend! More

by mahadalam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Baadte
Nov 22, 2021 -

Koons Westminster Toyota responded

Thank you for sharing this positive review of Koons Westminster Toyota! We're pleased that Josh was helpful and wonderful to work with. It makes us happy that we could score you this awesome car.

October 24, 2021

I needed to sell my 2013 Mazda6 and was doing so as a private seller. On the recommendation of a friend, I was connected with Koons Westminster Toyota. They were quick, professional and offered a fair pr More

by chrisvandrews
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Snook
Oct 25, 2021 -

Koons Westminster Toyota responded

We're happy to hear that the Koons Westminster Toyota team could help you sell your vehicle and that we were efficient, professional and fair. We appreciate your trust in us to help you out, and we'll see you again next time.

October 21, 2021

Was private selling my 2013 Toyota Prius when Nate Snook reached out to me to make an offer. He did an amazing job and was very quick and responsive with questions i had about the buying process. Himself an More

by d.christman2012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate, Snook
Oct 21, 2021 -

Koons Westminster Toyota responded

It makes us so happy that Nate helped you sell your old vehicle and purchase your new one! We're pleased that he was responsive and made everything easy and seamless. See you again next time!

October 16, 2021

I meet the best salesman in local Toyota in my opinion, Alex Shor. He was very easy goingh and very detail orianted. He was very helpful and knowedgable about 2021 4runner that I perchused from him. Lookin More

by mdirieh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Shor
Oct 18, 2021 -

Koons Westminster Toyota responded

Thank you for taking the time to review us! We are so happy to hear that you had a successful purchase experience working with Alex and the Koons Westminster Toyota team. Drive safely in your 2021 Toyota 4Runner, and we hope to see you back again down the road!

October 15, 2021

I just sold my car , 2019 Prius Prime, to Nate Snook, inventory manager at Koons Toyota. It was a GREAT experience. He made it fast and he made it easy . The drivers that came to pickup my car were frie More

by Pat DiPaolo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Inventory Manager- Nate Snook and drivers
Oct 15, 2021 -

Pat DiPaolo responded

Nate Snook is a great asset to Koons Toyota.

Oct 18, 2021 -

Koons Westminster Toyota responded

We're so glad to hear that your sales experience with Nate and the Koons Westminster Toyota team was simple and satisfactory! We'll always go the extra mile to make your experience seamless, and it's wonderful to hear we're succeeding. Thank you for putting your trust in our team and for leaving us 5 stars, Pat!

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