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Koons Westminster Toyota

Westminster, MD

4.5
631 Reviews

375 Baltimore Boulevard

Westminster, MD

21157

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Showing 631 reviews

March 12, 2022

Service was efficient and informative. Problems were reported quickly and no pressure on solutions here. More

by fourmillerz4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bridgett Kirby
Mar 13, 2022 -

Koons Westminster Toyota responded

It's wonderful to hear that our team's communicative and pressure-free care made your visit to Koons Westminster Toyota such a success! We thank you for allowing us to take care of your service needs, and whenever you require maintenance next, we'll be here!

March 12, 2022

First time here for Service. Unbelievable from start to finish. Pam was in touch with me every step of the way. Always anticipated my needs. Pam’s personal touch made a huge di More

by Mmasimore25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam McCall
Mar 12, 2022 -

Mmasimore25 responded

First time here for Service. Unbelievable from start to finish. Pam was in touch with me every step of the way. Always anticipated my needs. Pam’s personal touch made a huge difference. I was not just a number. This experience was refreshing especially in today’s business environment. Also, they took good care of my car!

Mar 14, 2022 -

Koons Westminster Toyota responded

Thank you for leaving Koons Westminster Toyota a five-star review! We are thrilled that Pam's personal touch made a positive difference in your experience, as this is just how we expect all of our customers to be treated. Drive safe, and we'll see you back next time!

March 12, 2022

Great group of people working at this dealer, warm welcome, def will go extra 100 miles to help customer. More

by Khoi.myuyen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason pandoli and Brice Hardety
Mar 12, 2022 -

Koons Westminster Toyota responded

You can always rely on our team to go above and beyond to meet the needs of our guests! We're grateful that you've shared how much you appreciate our warm hospitality and our top-tier care at Koons Westminster Toyota, and we look forward to your next stop by!

March 11, 2022

The process was smooth, Ryan Emge was a great help. From negotiation to financing to pickup. Thank you. More

by Hannah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Emge
Mar 11, 2022 -

Koons Westminster Toyota responded

Thanks so much for the review, Hannah! We are glad that Ryan worked hard to ensure you were well taken care of. See you again next time! --The Koons Westminster Toyota Crew

March 06, 2022

Our salesperson Joey is very knowledgeable about the cars, he was on top of keeping us updated on delivery of the car, and extremely helpful with all the new electronics in the car. More

by slcichychervek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Sears
Mar 07, 2022 -

Koons Westminster Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Joey and the Koons Westminster Toyota team. Drive safely, and we hope to see you back again down the road!

February 21, 2022

We have been calling and visiting other Toyota dealerships for weeks looking for a Blizzard Pearl Venza. Regina was able to locate one for us overnight! Brice followed through by keeping us inform More

by Peg MacGloan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Kuperman, Brice Hardesty, Steve Breen
Feb 21, 2022 -

Koons Westminster Toyota responded

Peg, thank you for the great review! We are thrilled to hear that you found the right vehicle working with Regina, Brice, Steve, and the Koons Westminster Toyota team. Congratulations on your new Toyota Venza, and enjoy it! We hope to see you back again down the road!

February 21, 2022

Jay my customer service rep was awesome he was on top of everything! Highly recommend Koons Toyota because of him. The shuttle driver, and the person who took my payment were great. Thank you everyone. More

by reneelongs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay from Westminster Koons gets 5 stars.
Feb 21, 2022 -

Koons Westminster Toyota responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful service experience working with Jay and the Koons Westminster Toyota team. Drive safely, and we hope to see you back again down the road!

February 20, 2022

Todd is a phenomenal representative of Koons , he very professional and courteous. Interact with his customers with needs of service requirements with options and suggestions. Kudos to Todd More

by Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
Feb 21, 2022 -

Koons Westminster Toyota responded

Dee, thank you for the great review! We are thrilled to hear that you are so confident in Todd to get the job done. Drive safely, and we hope to see you back again at Koons Westminster Toyota!

February 18, 2022

Waited an hour and a half for an estimate for repair of exhaust and requested pre authorization to replace rear brakes and flush brake fluid. The service rep was unable to provide an estimate and stated th More

by Jtnx2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George Bromwell E77
Feb 21, 2022 -

Koons Westminster Toyota responded

I'm sorry about the delay in getting an estimate on your repairs and that we couldn't do more to assist. I will make a note of this feedback, but I also invite you to give me a call so I can address your concerns directly. I hope we get another opportunity to impress you in the future. Thank you, Bob Stoll - Service Manager - 410-876-6400 x11030

February 17, 2022

My salesman was Cody Curtis and helped through the entire buy process (reservation, purchase, and delivery). He was absolutely excellent! Was always available, got me a great price and knew the answers to More

by StevenM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Curtis, Jeremy Voelkel
Feb 17, 2022 -

Koons Westminster Toyota responded

Thank you for the great review, Steven! We are so glad to hear that you had such a successful purchase experience working with Cody and the team. Drive safely in your new 2022 Toyota Sienna, and enjoy it! We hope to see you back again at Koons Westminster Toyota!

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