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Koons Westminster Toyota

Westminster, MD

4.5
640 Reviews

375 Baltimore Boulevard

Westminster, MD

21157

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Showing 640 reviews

September 09, 2025

Todd and his crew at Koons Westminster Toyota provided excellent 50,000 mile maintenance, including valet pickup and return! We highly recommend their automotive service. More

by Scooter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
Sep 09, 2025 -

Koons Westminster Toyota responded

Scooter, thank you for recommending Todd and his team at Koons Westminster Toyota! We're thrilled to hear everything was seamless and convenient. See you next time!

August 22, 2025

My first service lob at Koons was outstanding in every respect from regular service to taking care of an electrical issue and resettling the system.. Molly my service attendant cared about my other issues More

by bpstanley13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MOLLY...5 STAR SERVICE
Aug 25, 2025 -

Koons Westminster Toyota responded

We are so glad Molly and the team made your visit such a success! Thank you for choosing Koons Westminster Toyota and for sharing your experience. Drive safely!

August 21, 2025

I am using this dealership for years. The best in service and I love their people like Todd. More

by shamailas426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
Aug 24, 2025 -

Koons Westminster Toyota responded

Thank you for stopping by to share a terrific review of Todd and Koons Westminster Toyota!

August 19, 2025

I have always received excellent service from Koons Toyota in Westminster,MD. My service advisor(Molly) is great! More

by virgil895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Bonnette: Service Advisor 5 Stars
Aug 21, 2025 -

Koons Westminster Toyota responded

Thank you for your continued support and kind words about Molly! We look forward to serving you again at Koons Westminster Toyota. Safe travels!

August 18, 2025

Usually Excellent greeting upon arrival. Minimum wait time when checking in. I have been leaving the dealership because the wait time exceeds my comfort level. The AI experience needs work. More

by jvquesenberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember finance person but he was good!
Aug 20, 2025 -

Koons Westminster Toyota responded

Thank you for sharing your feedback and for your business. All of us at Koons Westminster Toyota strive to improve continually, and we hope to better serve you next time. Please take care!

August 17, 2025

I bought a 2022 exp! orer ,I really like the car but the left tail light gets water in it.I went to Parsons Ford aug.13 and found out the factory warranty ran out aug.12.. More

by sherryhouser90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Pashaev was my salesman and he did a excel!ent job from start to finish.
August 16, 2025

Koons Toyota does great work! They found the problem and when a bad part came they immediately replaced the part only charging labor. They try to save you money while fixing the p More

by Guitarman21784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly
Aug 19, 2025 -

Koons Westminster Toyota responded

Thank you for sharing your experience with our team! We are so happy to hear you can count on Koons Westminster Toyota to provide exceptional service and find the right solution every time. See you at your next appointment!

August 16, 2025

This a great place to bring your vehicle because they have a great crew and always are the best! More

by Gabriel Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly
Aug 19, 2025 -

Koons Westminster Toyota responded

Gabriel, we appreciate the stellar review here at Koons Westminster Toyota!

August 16, 2025

Koons Toyota was very quick and efficient with the service, finding the problem and taking care of it with ease, informing me of every process through their tracker. More

by samwayne08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Aug 19, 2025 -

Koons Westminster Toyota responded

We’re happy to hear you felt informed and well taken care of throughout the process. Thank you for choosing Koons Westminster Toyota!

July 03, 2025

When purchasing vehicle there, be sure it's ok. I purchased a Highlander and went to the lot for a test drive and left my salesman know that the tire pressure light was on. Neither one of us gave i More

by Hamish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony, Mr.Kahn
Jul 04, 2025 -

Koons Westminster Toyota responded

I'm sorry to hear about the ongoing tire issues you're experiencing. It's frustrating when problems persist after purchasing a vehicle, and we apologize for any inconvenience this has caused you. We would like to assist in resolving this matter promptly, so please reach out at your earliest convenience. Thank you, Dan Harkins - General Sales Manager - dan.harkins@koons.com

Jul 05, 2025 -

Hamish responded

Thank you for the follow up, I made another appointment for the same tire pressure issues, this past time of low air pressures included the front passenger side along with the rear drivers side. Appointment is scheduled for 7/14/25, guess we'll see how it goes. Thanks, Brad Morris

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