Koons Westminster Toyota

Everyone was nice and very helpful. My only complaint was that we ended up waiting a very long time even when the dealership wasn’t busy, which is fine and we understand things take tim My only complaint was that we ended up waiting a very long time even when the dealership wasn’t busy, which is fine and we understand things take time, but no one was updating us on why we were waiting or what we were waiting for. Then we were often told “2 minutes” exactly by employees and then it would be another 15 minutes before anyone came to update us. However, like I said, staff were very nice and helpful and they worked with us to get a very reasonable price that both sides were happy with, on a car that I really liked and fit my needs perfectly. More

Repeat customer, for sales and service, It's always a pleasure to do business at Koons. pleasure to do business at Koons. More

Service was much quicker than anticipated. It was a recall, and everything was taken care of promptly and well. It was a recall, and everything was taken care of promptly and well. More

I had a concerning problem with my car on Monday, Dec. 22. I called the dealership (thinking I would probably have to wait until after Christmas) but they got me in that very day. I was pretty sure the ne 22. I called the dealership (thinking I would probably have to wait until after Christmas) but they got me in that very day. I was pretty sure the news of the repair was going to involve replacement of parts. To my delight the very knowledgeable mechanic was able to solve the problem with a reboot of my electrical system. I had been warned the problem might involve a charge of $2500. Instead the reboot solved the problem for $86. WOW! To say I was surprised was a severe understatement. I have been coming to Westminster Toyota for years. I have always been delighted with my service and the service department is a huge reason that I will continue to purchase cars from them. More

Always helpful. Fully explained everything related to the service received and what flagged for future maintenance. No pressure to agree to unneeded services and had Fully explained everything related to the service received and what flagged for future maintenance. No pressure to agree to unneeded services and had my car pulled around for me More

Tech did not put all screens back to original settings . Had to return to dealer to have it done. Had to return to dealer to have it done. More

Accommodating. I told the service advisor that my children will need to be picked up by noon. I had a 9:15 appointment for an oil change and tire rotation (They did I told the service advisor that my children will need to be picked up by noon. I had a 9:15 appointment for an oil change and tire rotation (They did not lubricate the universal joints on the drive shaft as requested). The advisor stated it will be done by 11:30. 11:30 came, my vehicle is not done. The only reason I gave high marks was the fact that they let me use a loaner vehicle for an how to get my children. More

Everyone from the finance person to the manager to Katie the sales person was an absolute joy to work with. So incredibly impressed with this dealership. the sales person was an absolute joy to work with. So incredibly impressed with this dealership. More

They didn't want to fix a door noise that's been in several times. Said they couldn't duplicate the issue, however, for nose was still present as soon as I left the parking lot. Do better! several times. Said they couldn't duplicate the issue, however, for nose was still present as soon as I left the parking lot. Do better! More

The dealership is friendly and helpful. They have a nice waiting area and customer service. I just wish the service rep I had when I brought my vehicle in for an oil change would have been They have a nice waiting area and customer service. I just wish the service rep I had when I brought my vehicle in for an oil change would have been proactive in communicating with me. I found the service report on my car before she did and reached out to her and I’m used to getting text communications with information right away. I wanted the additional work but I feel that her lack of timely communication is what made my wait a total of 3 hours. More