Koons Ford of Annapolis - Service Center

I have purchased several cars from Koons Ford I stay with there service department and I have been very satisfied with there service department and I have been very satisfied More

Oil change 5 stars. Power issue still not working correctly. Need to take car back but haven’t had time. This is NOT dealership issue it’s a Lincoln issue. No new c Power issue still not working correctly. Need to take car back but haven’t had time. This is NOT dealership issue it’s a Lincoln issue. No new car should lose charge of battery when it’s cold. Unacceptable More

They were not able to fix the warranty problems after having vehicle for a week and a half 4 items were not fixed as I went over them with svs manager on day of pick up .Now I have to make another appoin having vehicle for a week and a half 4 items were not fixed as I went over them with svs manager on day of pick up .Now I have to make another appointment. They only fixed 2 out of 6 problems . More

worked with Koons for years. purchased numerous cars and trucks. Body shop very good guys, Charlita excellent lady service dept very good profressional purchased numerous cars and trucks. Body shop very good guys, Charlita excellent lady service dept very good profressional More

Excellent service and use genuine Ford replacement parts . Mike Treas, service writer does great job on follow ip . Mike Treas, service writer does great job on follow ip More

I had an appointment, and they took care of me in a speedy manner. I was out of there in about 2 hours. speedy manner. I was out of there in about 2 hours. More

This car dealership never disappoints! Great customer service and quality car service. The service was timely and efficient. Great customer service and quality car service. The service was timely and efficient. More

Great individuals working there, very positive and helpful. They are under staffed. Wait times are too long. Express service is not! helpful. They are under staffed. Wait times are too long. Express service is not! More

I had a very pleasant experience this time having a couple recalls addressed and getting an oil change performed. I previosly had mixed results going here, but the scheduling person accomodated my work couple recalls addressed and getting an oil change performed. I previosly had mixed results going here, but the scheduling person accomodated my work schedule and was alble to address the recall issue with my car relatively quickly rather than having to wait even longer. More

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