Koons Ford of Annapolis

Horrible sales pitch I came in to test drive and potentially purchase a new Focus. Everyone was very friendly and even offered me water after the test drive. However, thin I came in to test drive and potentially purchase a new Focus. Everyone was very friendly and even offered me water after the test drive. However, things changed once I met with the sales rep, Elliot Davis. He immediately laid on the sales pitch. He started trying to manipulate me and work me over before even giving me a price. I was treated as nearly hostile throughout the whole process. The sales pitch was atrocious. The pricing was not at all transparent. I understand that a sales pitch is part of the job, but this was something else. I don't offend easily, but I left furious and insulted. I would not recommend this dealership to anyone. I would stay away from the Baltimore location as well. My experience at this dealership led to my decision to buy another brand. More

HUGE RIP OFF I brought my 2001 Ford Escape in last year for a recall and while driving there the check engine light came on. When I dropped off the car I told the I brought my 2001 Ford Escape in last year for a recall and while driving there the check engine light came on. When I dropped off the car I told the service advisor Dusty Odom that the light had come on, could someone look at the car and see what was wrong and let me know what it would be to repair it. I explained to her that this was a third car so if repairs were going to be extensive I would just sell the car. It had 195000 miles and I didn't want to put a lot of money into it. I was told it only needed a new coil. So I had it fixed. The check engine light came back on about a week later so I took the car back and was told it needed another coil. (My receipts show it to be the same number coil twice) I declined the repair and the car has sat ever since. The car was due for registration renewal so I called my brother to come look at it to see if it was worth it to have it fixed and he discovered an exploded egr valve within 2 minutes of popping the hood. He told me you have clogged catalytic converters. If you had a check engine light on it was probably for a cylinder misfire. The 3.0L V6 engines have problems with the C.O.Ps (Coil On Plugs). When the spark plug doesn't fire it dumps unburnt gas into the exhaust system, eventually clogging the converters. My brother is a pilot for Southwest. What I want to know is how was he able to spot this very costly repair when their technicians who examined the car twice did not. I am very upset with this and feel I was given faulty information to get me to agree to repairs that weren't going to solve my car’s problem. The car was donated to Cars for Breast Cancer. I'm out the $600 I wasted at Koons Ford. I feel this was at most innocent unintentional incompetence otherwise it's a business practice of intentional deception which other consumers might want to be aware of. More

Great Dealership! I am a big fan of Ford's and my dad worked for Ford Motor Company for several years before passing away about 5 years ago. I had previously shopped a I am a big fan of Ford's and my dad worked for Ford Motor Company for several years before passing away about 5 years ago. I had previously shopped at Apple Ford in Columbia. After bad service at Apple Ford, I decided to drive the extra distance to Koons Ford of Annapolis. It was well worth the drive. My sales associate was Desmond and he was very knowledgable on his vehicles and overall very easy to talk with. When we decided on a car we wanted, we also worked with Andreas (financing or sales manager?). He was also fantastic. Offered us several options for financing and the advantages/disadvantages of all the Ford offers. Every car dealership is out to make a commission, but these guys felt human and very knowledgable at their jobs. I walked away with my new car, traded in my old one and felt like I had fantastic service. More

My husband and I have dealt with many auto service centers, and the Service Center at Koons Ford Annapolis is by far the most professional, thorough and "customer oriented" center we have worked with. centers, and the Service Center at Koons Ford Annapolis is by far the most professional, thorough and "customer oriented" center we have worked with. Mike Treas, and other service center managers/employees at Koons Ford Annapolis work hard and consistently provide high quality service. A five star rating is deserved!!! More

My experience at Koons Ford was a great one. Our Sales Rep was Chris Havirson, and he was great. I had a tough budget to work with, he showed me some vehicles that worked for me and was even able to help Rep was Chris Havirson, and he was great. I had a tough budget to work with, he showed me some vehicles that worked for me and was even able to help me with the price and getting the best financing possible. Chris did not pressure me in anyway, was extremely nice, informed and knowledgeable. All in all, I would highly recommend Koons Ford of Annapolis, and more specifically Salesman Chris Havirson More

Clay was very competent, informative, and helpful -- particularly after it turned out, though no fault of his, that the vehicle I purchased had a number of defects. All have been rectified free of char particularly after it turned out, though no fault of his, that the vehicle I purchased had a number of defects. All have been rectified free of charge. I would recommend that other clients work with Clay in the future. Chris Eberle More

I came to the dealership unsure of exactly what I was looking for. I knew the features I wanted. I explained them to chris and he was very understanding and listened to me. Didnt just jump right into pus looking for. I knew the features I wanted. I explained them to chris and he was very understanding and listened to me. Didnt just jump right into pushing a car on me. He was very personable and friendly. He helped make sure my payments were around where i needed them to be. I will definitely be telling any of friends looking for car to go see chris. More

Like most people I dread having to shop for a new (or used) car. But my recent experience with Koons Ford of Annapolis was a very pleasant surprise. Each member of their team was not only very competent used) car. But my recent experience with Koons Ford of Annapolis was a very pleasant surprise. Each member of their team was not only very competent but actually dealt with me as human being rather than just another potential sale. Doug Killian, the sales manager, was responsive and willing to negotiate. Heather, sorry I can't recall her last name, was friendly, knowlegeable and gave good advice. But it was salesman Roy Berkeridge, with whom I dealt the most, that made the experience not just beneifcail but fun. If you want to look at a new Ford, call Roy. You won't be disappointed! More

I have been in the market for a vehicle for about three months. My shopping experience with Clay Duggins was awesome. His knowledge of the vehicles and honesty is what prompted me to buy my first SUV. I lo months. My shopping experience with Clay Duggins was awesome. His knowledge of the vehicles and honesty is what prompted me to buy my first SUV. I love my vehicle. Mr. Duggins was the reason I returned to Koons Ford to purchase my vehicle. The whole team was great! Thank you for a wonderful car shopping experience. More