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Koons Ford of Annapolis
Annapolis, MD
1,496 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,496 reviews
November 23, 2022
Darrick is an incredible sales person. He followed through the process with me the whole way and even though the delivery of my vehicle was delayed by over 4 months, I felt he truly cared He followed through the process with me the whole way and even though the delivery of my vehicle was delayed by over 4 months, I felt he truly cared about me. Very satisfied with the level of care. More
by rob.herold
Verified CustomerEmployees Worked With
November 22, 2022
Chuck was great! Very helpful and transparent throughout the entire process. I would definitely purchase from him in the future. Wonderful experience! Very helpful and transparent throughout the entire process. I would definitely purchase from him in the future. Wonderful experience! More
by Kris P.
Employees Worked With
November 22, 2022
Sales process was fine. Bought an extended warranty. The warranty is serviced by some other company, even though I paid Ford and not this company. I dropped off my car Bought an extended warranty. The warranty is serviced by some other company, even though I paid Ford and not this company. I dropped off my car to be fixed is it had a buzzing sound in the windshield. They diagnosed the a pillar trim. Kit has been replaced and charged me $682. I picked it up and it fixed none of the issues with the sound, it’s impossible to believe they test drove it as it was obviously not fixed booked the next available appointment which was two weeks away to have them look at it again. They kept the car for seven hours before calling me with a diagnosis after my appointment and then diagnosed a $448 fix. Walked out with my car and not fixed $700 in to my bill. They’re either crooks or incompetent. More
by mcdove235
Employees Worked With
Andrew Schneider
November 22, 2022
Excellent service from both Earl and Darian. Accurate pricing and warranty assistance. Very timely service. Accurate pricing and warranty assistance. Very timely service. More
by JOSHUA.O.STEWART
November 22, 2022
Service Advisor Mike Treas provides professional and expert advice. He’s the reason I come back. expert advice. He’s the reason I come back. More
by 96TUMS
Employees Worked With
November 21, 2022
Chuck was so awesome! I have bought many cars in the past but never had such a fun time buying a car. He was honest and funny yet very professional. I came to buy a new ca I have bought many cars in the past but never had such a fun time buying a car. He was honest and funny yet very professional. I came to buy a new car and he showed me the same car preowned which saved me a ton of money! I’ll definitely recommend him to all my friends and family! More
by Steph M.
Employees Worked With
November 21, 2022
Mike did a great job keeping me informed on the status of my F250. I will be back in the future for all my service needs. my F250. I will be back in the future for all my service needs. More
by ABEAL1
Employees Worked With
