Klamath Falls Toyota

First class From being greeted on arrival, to having the right people (sales and/or servicing) help fill our needs and answer our questions, our Lithia dealership From being greeted on arrival, to having the right people (sales and/or servicing) help fill our needs and answer our questions, our Lithia dealership in Klamath Falls is tops! More

Rock On My 8th purchase with company and will never go anywhere else, true professionals and friends. We'll see all in the future and the highest recommendati My 8th purchase with company and will never go anywhere else, true professionals and friends. We'll see all in the future and the highest recommendations will come from me. Thanks Again!!!! More

lexus oil change Service was quick and - I believe reasonably priced. John was helpful Called me quickly when the service was complete and did not pressure me for Service was quick and - I believe reasonably priced. John was helpful Called me quickly when the service was complete and did not pressure me for a bunch of additional work. More

oil change wish they could stop trying to sell services. Did not appreciate be asked by more than one employee if I wanted a service that I told that them I did wish they could stop trying to sell services. Did not appreciate be asked by more than one employee if I wanted a service that I told that them I did not want More

business at the professional level No obstructions, just a few hoops to jump through. My purchase involved challenges that were met and conquered by sales, finance, clerical, logistics, No obstructions, just a few hoops to jump through. My purchase involved challenges that were met and conquered by sales, finance, clerical, logistics, and supervisory personnel. At the crux of this effort was Mr. James Baxter, a truly high caliber professional. Third time customer of your organization, and continuing customer of your service department, where I receive the same professional treatment. More

A pleasant experience The intake and final pickup process is very efficient and the personnel are pleasant. It would be difficult to improve it. I was very satisfied. The intake and final pickup process is very efficient and the personnel are pleasant. It would be difficult to improve it. I was very satisfied. More

Awesome experience! At a young age with no credit and I was able to get approved to lease a brand new car! I love it! Thanks to Lithia Toyota in Klamath Falls! I was very At a young age with no credit and I was able to get approved to lease a brand new car! I love it! Thanks to Lithia Toyota in Klamath Falls! I was very satisified with how I was treated and with the whole process. I definitely reccomend. More

BAD SERVICE x 3 Please don't be fooled!! We have two Toyota vehicles and had moved to this area one year ago. Our first experience was taking one of the vehicles Please don't be fooled!! We have two Toyota vehicles and had moved to this area one year ago. Our first experience was taking one of the vehicles in for an oil change. We are used to the first come, first serve mode of operation which is how every other dealership that we've worked with operate. (In Guam, Texas, Oregon, Washington and California) So we were surprised when, having been the first vehicle in the line at 7;30am, it wasn't even touched when we came back three hours later after running errands in town (we don't live in town so we were consolidating our errands) We let it slide. A few months later, the exact same thing happened when we took our second vehicle in for an oil change. First one in line, left it for them to service, still not done three and a half hours later. This past Friday, we made an appointment for the following Monday with the Service Department for 7:30am today to have them check out a burning odor coming from the engine, we thought it might be a belt. First one there! In fact the chain was still across the parking lot entrance! Did I mention this was my husbands ONLY day off - he's military. At 12;30pm we called, they had no information and said they'd call right back. They did. SURPRISE....... hasn't even been touched and in fact there were supposedly two cars in front of ours to be serviced. Third time is definitely NOT the charm. In fact , third strike, you're out. We won't be using them anymore. We told them don't bother working on it. We went in a short time later and of course the service man who we left it with was no where to be found, but you can bet Dan, who handed us our keys, looked sheepish as he apologized. (Which tells us the guys in the service shop knew they had screwed up) My husband was so pissed off he just accepted the keys and left the shop. I, on the other hand, went to hunt down the GM (Steve something or other). I explained the events of today and that we had been told for the THIRD time since using this dealership that this was a policy (which the service people in both the Oil change AND the Service departments said it was) in that if you wait for your vehicle it is serviced asap, if you don't wait for it....you are S.O.L.! The GM didn't seem too upset or concerned, just apologized and kept saying this was not a policy. So, my question is....if this isn't the norm, how could this happen on THREE DIFFERENT visits over the span of about a year? Me thinks someone at Klamath Falls Lithia Toyota is not being honest! . Such a shame. If you value your time, don't take your car here because they sure don't value yours! More

Buying 2 vehicles Our experience was great as always. The sales staff is the best on the west coast.Ialways come to lithia first and never have to go anywhere else. Our experience was great as always. The sales staff is the best on the west coast.Ialways come to lithia first and never have to go anywhere else. More

Cristy Rajnus is a Fabulous Sales Person We went to the dealership because one of my salespeople new Christy and said she would help us. I wasn't sure what kind of car I wanted but with her We went to the dealership because one of my salespeople new Christy and said she would help us. I wasn't sure what kind of car I wanted but with her help and quidence she found me exactly what I wanted. She did not high pressure me into a higher priced car and stayed within the best deal for the best car for me. I am a Real Estate Broker and I know a good salesperson when I see one. I Love My New Toyota RAV4 More