Klamath Falls Toyota

excellent service No one is really happy to take their car into a service department, however dealing with Dan Bridgema (service adviser) and Tom (senior technician) wa No one is really happy to take their car into a service department, however dealing with Dan Bridgema (service adviser) and Tom (senior technician) was a pleasure. Both of the men listened to what I had to say and took care of my problem. These two men were very positive and professional. Having been a service manager I can truthfully say that they are a credit to themselves and to Lithia for a job well done. More

Excellent , Friendly, Non-pressure experience Great guys to work with. We were not easy. Many visits. Lots of hours. Still nice to us the whole time. Found the right car for us Rav4 Adventure Great guys to work with. We were not easy. Many visits. Lots of hours. Still nice to us the whole time. Found the right car for us Rav4 Adventure. Thanks More

Service department got my problem taken care of and told me to come back if I wasn't satisfied. Great customer service. Waiting area is very nice. Love the new building. me to come back if I wasn't satisfied. Great customer service. Waiting area is very nice. Love the new building. More

All the employees in the service dept and sales were very helpful. Service took the time to explain the mechanism of my all wheel drive. helpful. Service took the time to explain the mechanism of my all wheel drive. More

Great service from Dustin, Tim and Simon. Test drove several cars and received good info about specifics of each. Financing was smooth. Overall a very positive experience! several cars and received good info about specifics of each. Financing was smooth. Overall a very positive experience! More

Good Service I don't usually do reviews, but I have nothing but good to say about Lithia Toyota. All employees I have dealt with are pleasant, and helpful. Defin I don't usually do reviews, but I have nothing but good to say about Lithia Toyota. All employees I have dealt with are pleasant, and helpful. Definitely would recommend this dealership to a friend or family member. More

Oil Change It was a very pleasant experience. The work was performed very fast and the mechanic was very friendly. He came an spoke to me about my tire issue a It was a very pleasant experience. The work was performed very fast and the mechanic was very friendly. He came an spoke to me about my tire issue and made suggestions.. More

Oil Change/New Wiper Blades I am always satisfied with my service at the KF Toyota dealer. They always look for recalls and keep me on track to keep my warranty up. That is wh I am always satisfied with my service at the KF Toyota dealer. They always look for recalls and keep me on track to keep my warranty up. That is why I will buy another Toyota in the future in KF. More

Excellent service. Everything was clearly explained, and my vehicle was ready when they said it would be. The waiting room had a desk and plugs for computer use while I waited. my vehicle was ready when they said it would be. The waiting room had a desk and plugs for computer use while I waited. More

Do your homework before purchasing a used vehicle from them I purchased a 2013 Toyota Tundra truck from the Klamath Falls Lithia Toyota Dealership about 5 months ago. I was told it didn't come with any remote I purchased a 2013 Toyota Tundra truck from the Klamath Falls Lithia Toyota Dealership about 5 months ago. I was told it didn't come with any remote entry devices, but I could get one programmed at any Lithia dealership. I attempted that in Medford Lithia Toyota dealership, and twice they have told me my truck doesn't have the computer installed that would allow for keyless entry. I then submitted a disapproving survey (received via email) regarding my purchase of the truck and the resulting misinformation I was given about the features of the truck. “Sarge”, a customer service representative from the Klamath Falls Lithia Toyota dealership, called me regarding my survey, and I told him my issue. He said he would investigate the issue and get back to me. He left me a voicemail stating that the truck did indeed leave the factory with the ability to have keyless entry, but was then outfitted with a work truck package, which removed that ability. He said his salesmen had no way of knowing that when the vehicle was sold to me. I called and talked to “Sarge” a second time, and he basically told me the value of this situation is only worth about a couple of tanks of gas. Seriously? According to the Medford Lithia dealership, to have the actual computer installed that I thought I was purchasing with the truck would cost several thousands of dollars, and potentially up to $5,000. “Sarge” also stated I could just come down, trade it in and purchase another vehicle. That is definitely not going to happen. My problem with this scenario is that I feel like I’m being told I’m out of luck and just deal with the fact that I’m paying for a truck that doesn’t have all of the features I was told it had. I’ve recently talked to the General Manager of the dealership and he indicated that they aren’t willing to buy the truck back, but he is willing to pay a partial amount of an aftermarket keyless entry system, or I could trade the truck in and purchase another truck from them. My biggest issue with this scenario is that I feel like I paid an inflated price for features I didn’t receive and they’re not willing to correct the problem, and my trust with this dealership is gone regarding doing any additional business with them. More