Klamath Falls Toyota

Service reps excellent technicians are good but you guys got to do something about that waiting room. Those chairs are filthy. got to do something about that waiting room. Those chairs are filthy. More

Everyone from the initial greeting to the final goodbye were very friendly and relaxed. Juan was all that plus knowledgable and informative. I felt like he really worked to get me what I needed. were very friendly and relaxed. Juan was all that plus knowledgable and informative. I felt like he really worked to get me what I needed. More

Got the job done fast I can't my husband is the one that went in and actually picked it up went in and actually picked it up More

Very good Fast friendly and helpful We enjoyed our experience because they took care of our car they called when done experience because they took care of our car they called when done More

Friendly and very helpful. Staff was knowledgeable about cars, options and pricing. Thanks for the great shopping experience. Staff was knowledgeable about cars, options and pricing. Thanks for the great shopping experience. More

Transaction was seemless. Vanessa is excellent at her job. Very knowledgeable and doesn't pressure This was our second transaction with klamath falls lithia Vanessa is excellent at her job. Very knowledgeable and doesn't pressure This was our second transaction with klamath falls lithia More

The appointment went smooth and punctual. Text communication was convenient. I had questions that I asked at the service counter as well, and the men were very helpful Text communication was convenient. I had questions that I asked at the service counter as well, and the men were very helpful More

They worked with boy me and my girlfriend to make both deals happen. We were very appreciative and will definitely be repeat customers. deals happen. We were very appreciative and will definitely be repeat customers. More

Fast and easy. Went into to see about getting a car and was approved. Didn't have the car I wanted but found it with no issues Went into to see about getting a car and was approved. Didn't have the car I wanted but found it with no issues More

CAUTION! Don’t buy your vehicle or tires at Toyota lithia. First off, I purchased a $70,000 vehicle and added wheels, tires and lift kit into my agreement, up Don’t buy your vehicle or tires at Toyota lithia. First off, I purchased a $70,000 vehicle and added wheels, tires and lift kit into my agreement, upon arrival of the parts they had started installing the parts had my truck up on a lift, and then told me they would not move forward, unless I signed a waiver to Void my factory warranty in which I paid for a platinum warranty on top of the already warranted truck. They put improper replacement tires on wheels and act as if this is normal when Les Schwab documented and told me otherwise. They will drag warranties out and waste extensive amounts of time and energy involved with replacements and put incorrect tires on your vehicle “view photos” putting 10 inch AT tires on. 12” MT wheel and state that it’s normal to have your rim protrude an inch past your tire. Rendering me to be cautious around curbs and parking lots and send you on your way. They will not balance your tires without additional fees. They do not feel that is part of normal tire maintenance. Also they curb checked my tire and damaged my wheel and would not take responsibility for their actions. As if a customer should over look the damages and have ongoing fees because they bought the tires from Lithia. I reached out to Lithia’s corporate office and they will do nothing because the dealerships are independently owned. “In essence they have no authority.” Corporate sent me right back to Juan Maldonado the manager for lithia Toyota and other lithia locations in Klamath that I had already been dealing with and found No resolution. Juan acted as if he did me a favor putting incorrect tires on my truck and damaging my wheel and had a little to no respect for my emails and communications, when I originally asked him for correct replacement tires, and submitted a quote from Les Schwab and then treated me as if I was fabricating a story and ultimately made me feel unwelcome and mistreated. Then after several months of lost time at work, extensive emails, travel and associated expenses, coordinating to get the situation dealt with. I submitted an invoice for my time and expenses invested which was not acknowledged. Juan Maldonado told me he would call me the next day and never returned my call and wrote me off as a return customer after buying multiple vehicles through Lithia in the past. Horrible customer service! Buy from a different location and hold firm to your gut feeling. I will not do business with Lithia in the future as to the fact I feel I can not trust them. Also I would disregard Managements response to my review, and other similar review complaints as they are professionals at deflecting the way they treated their customers and try to act as if they would like to remedy the situation, When in fact they never honor what they say and will treat you horribly and Jaun will fabricate lies to avoid resolution. More