Klaben Ford Lincoln - Service Center

One of the best collision centers in the area I took my 2015 Ford Fusion to Klaben for some relatively minor body repairs. The experience was actually enjoyable due to the professional manner in w I took my 2015 Ford Fusion to Klaben for some relatively minor body repairs. The experience was actually enjoyable due to the professional manner in which the estimator, Brandon Brinko, handled my case. His professional demeanor and attitude impressed me from the beginning of the experience. He performed the inspection and provided me with a written estimate in what I thought was "record" time. He also arranged for a rental car that would be ready when I delivered the Fusion for repair. Everything went like clockwork. Brandon informed me when the car would be ready to pick up and it was. Turning in the rental was painless and quick, with payment handled by my Loyalty Link membership. All-in-all, I would rate Brandon's performance as Outstanding. He is a knowlegeable young man who knows what he is doing and transmits that knowledge to his customers. I left the shop knowing that my vehicle would be repaired right the first time and it was, thanks to Brandon and the folks at Klaben. No one likes to deal with collision damage, but if it becomes necessary, be sure to look up Brandon Blinko at Klaben Ford Lincoln Colission Center in Kent, Ohio. More

Longstanding relationship My service adviser, Kim Wolfram, is the best. She is incredibly knowledgeable and extremely thorough, including helping me find the best deals. She My service adviser, Kim Wolfram, is the best. She is incredibly knowledgeable and extremely thorough, including helping me find the best deals. She and my sales guy, Dan Peters, work together to make the most of the car I am currently driving--in this case a 2013 Ford Fiesta. To top it off, I've often benefited from help when necessary in getting home during my service and returning when it's done. Billy is his name and he's very congenial and knowledgeable. I have had a longstanding relationship with this dealership and with Kent Lincoln Mercury which became a part of the Klaben Ford Lincoln through the various cars I've owned--a 2000 Mustang GT, among others. So, I know a thing or two about this dealer. More

Service on my Mercury Mariner They were able to get me in right way to have my vehicle repaired. Mona was very helpful and kept me informed of the progress. I really appreciated They were able to get me in right way to have my vehicle repaired. Mona was very helpful and kept me informed of the progress. I really appreciated that she arranged to have my vehicle picked up and dropped off at work. More

Great service experience kim is the best fast friendly and genuine. If you're going for service at Klaben ask for Kim. I wouldn't go anywhere else and you shouldn't either. kim is the best fast friendly and genuine. If you're going for service at Klaben ask for Kim. I wouldn't go anywhere else and you shouldn't either. More

Great Service I recently took our Explorer in for it's first service and Kim was wonderful. She explained everything in a very professional and friendly manner. But I recently took our Explorer in for it's first service and Kim was wonderful. She explained everything in a very professional and friendly manner. But again that is what I have come to expect from Klaben. She and the deaalership are fantastic! More

Good experience (oil change and alignment) Friendly service...quick turn around...good communication...no problem getting an appointment when i needed...and no issues with the car being ready a Friendly service...quick turn around...good communication...no problem getting an appointment when i needed...and no issues with the car being ready at a time that was convenient for me. More

Always great service from Klaben Ford I have a very busy work schedule and was able to get some time off on short notice. For me, it was the perfect time to get my truck serviced but I kn I have a very busy work schedule and was able to get some time off on short notice. For me, it was the perfect time to get my truck serviced but I know how busy the dealership serviced department is. Kim Wolfram at Klaben Ford got me in that day and the job was completed while I waited. More

looks great Had Klaben's body shop repair my 2012 Ford Fusion SEL where it was damaged by a valet parking company. They did a great job, not only in the body wor Had Klaben's body shop repair my 2012 Ford Fusion SEL where it was damaged by a valet parking company. They did a great job, not only in the body work, but when they detailed the inside of the car, the whole car looks brand new. Brandon Brinko kept us informed all during the process and was very friendly and polite. More

Great Service KIm is very knowledgeable about my vehicle and making sure I have everything up to date when servicing my vehicle and explains everything in detail. KIm is very knowledgeable about my vehicle and making sure I have everything up to date when servicing my vehicle and explains everything in detail. Great person to deal with. The whole service department is great to work with and they work as a team. More

Personalized, professional, and consistent customer service! After a stress-free purchasing experience with Gene Kallmeyer, I began working with the service department for regular maintenance on my Ford Escape. After a stress-free purchasing experience with Gene Kallmeyer, I began working with the service department for regular maintenance on my Ford Escape. I have consistently been impressed with the quality of service and repairs at Klaben. Joe French, the service representative I work with always helps explain the status of my vehicle, and proactively plans with me for what maintenance it may need in the near future. Even during a wicked winter weather, when AAA was unable to help me, two of the service team staff drove 35 minutes to my place of employment to pick up my vehicle and return it to inspect the brake system, and expected nothing in return. Thanks to Gene, Joe, & the entire team at Klaben, you have made me loyal to Klaben Ford! More