Klaben Ford Lincoln - Service Center

Terrific customer oriented experience! I had an excellent experience with the Klaben Service Center. Repairs were timely, the experience of getting a rental was smooth and seamless, the w I had an excellent experience with the Klaben Service Center. Repairs were timely, the experience of getting a rental was smooth and seamless, the waiting area is very nice, and I appreciated the friendliness and helpfulness of the staff. More

Kim serviced my car for a regular maintenance appointment. I keep coming back to Kim Wolfram to complete the service on my car, a Lincoln MKZ. Kim is excellent. She takes the time to explain everything to this I keep coming back to Kim Wolfram to complete the service on my car, a Lincoln MKZ. Kim is excellent. She takes the time to explain everything to this 85 year old lady customer. This last time, she found a tail light that needed fixing. It was still under warranty. I trust Kim and her knowledge of my car exclusively. More

Very good work, great people to work with. I would recommend this dealership to others and I will be bringing my car back here for future work. Mike was very helpful and knew his stuff! I would recommend this dealership to others and I will be bringing my car back here for future work. Mike was very helpful and knew his stuff! More

Customer Satisfaction When I was getting other work done on my car I asked if a detailing could also be done. It was taken in that day and returned the following day all cl When I was getting other work done on my car I asked if a detailing could also be done. It was taken in that day and returned the following day all clean and bright. The exterior is so smooth that it is a pleasure to run my hands over it. I even got a compliment from a friend as to how good it looked. I must admit that I had not cleaned out all the "stuff" that one carries around because I didn't think it would be that quick. It was all returned to me including the quarter in the console. The clean smell is great; not as good as a new car smell but it will work. Thank you. More

Very good. I have been going there for years and have always had quality service. Kim Wolfram has been my service advisor and has always done an excellent job. I have been going there for years and have always had quality service. Kim Wolfram has been my service advisor and has always done an excellent job. More

Great Service We have a wonderful Service Advisor, Kim Wolfram. She is very helpful in getting our car in when it is convenient for us and the service is always g We have a wonderful Service Advisor, Kim Wolfram. She is very helpful in getting our car in when it is convenient for us and the service is always great. It is nice being able to work with one service advisor for both our car and truck. More

Klaben Body Shop Over the last few years we have used the Klaben Body Shop in Kent, Ohio on three occasions. Each repair was expertly done. Steve Workman provided us w Over the last few years we have used the Klaben Body Shop in Kent, Ohio on three occasions. Each repair was expertly done. Steve Workman provided us with an accurate estimate and our vehicle was ready on schedule. Keep up the good work Klaben Body Shop! More

The 12,000 miles check up The staff are friendly, courteous, on time with their predictions, and costs are reasonable. No up sales!! I come from Lakewood and appreciate the n The staff are friendly, courteous, on time with their predictions, and costs are reasonable. No up sales!! I come from Lakewood and appreciate the no hassle service. More

Professional and sincere I usually deal with Kim who is always friendly and kind mannered. The whole atmosphere in the service area is professional and sincere. Everyone is h I usually deal with Kim who is always friendly and kind mannered. The whole atmosphere in the service area is professional and sincere. Everyone is helpful. I feel like a valued customer to whomever I am talking. I am sure the fact that qualified mechanics are working on my car makes the service managers' jobs easier. After all, once I drive away the most important thing to me is my car was properly maintained. Cudos to the auto mechanics. More

Genreal maintenance, brakes I came in for an oil change and after inspecting my vehicle i was told my front brakes and brake lines needed replaced. Some other work n÷ds to be don I came in for an oil change and after inspecting my vehicle i was told my front brakes and brake lines needed replaced. Some other work n÷ds to be done but i couldnt afford to do more at that time More