Klaben Ford Lincoln - Service Center

Adam was very professional and did an excellent job of making my first visit very positive. He explained exactly what was being done and made the process very easy. He took time to make me feel very co making my first visit very positive. He explained exactly what was being done and made the process very easy. He took time to make me feel very comfortable about the service he was going to provide.....Excellet Job.....My salesman Kenny King even took a moment to ask about my purchase and that was nice.....These guys really get customer service and what it takes to make the environment enjoyable and friendly.......THANKS........John Nauer.......Love our MKX More

Mona was my service rep, and she did a great job explaining the issue on my car, and updating me on the status of the work, price, etc... I was able to decide what to do with the repair, and felt sh explaining the issue on my car, and updating me on the status of the work, price, etc... I was able to decide what to do with the repair, and felt she and Klaben Service treated me fairly throughout the process. The shuttle service was also very helpful, and the drivers (Billy and Randy) were very nice and professional. I would highly recommend visiting Mona and the rest of the Klaben team if need your vehicle serviced. More

From the moment I made the appointment and later entered From the moment I made the appointment and later entered the service department I felt like I was a preferred customer. Mona has always taken care of From the moment I made the appointment and later entered the service department I felt like I was a preferred customer. Mona has always taken care of my needs and is very helpful to both myself and my wife. She schedules me at my convenience and the work is completed within a reasonable time and done correctly. More

Adam went out of his way to accommodate a Quick service on a Saturday so my daughter was able to make her out of state job interview. His friendliness was beyond any I've seen at any other dealership. My on a Saturday so my daughter was able to make her out of state job interview. His friendliness was beyond any I've seen at any other dealership. My son just bought a new car from Klaben and that service also exceeded our expectations. Klaben makes you feel important and not like they are doing you a favor. Excellent!! More

Joe is always very thorough when it comes to working with the Service Department at Klaben. He always explains what the technicians found and what they did to correct any issues. the Service Department at Klaben. He always explains what the technicians found and what they did to correct any issues. More

Klaben ford is an excellent dealership. I have had many good experiences with klaben ford service. Mona Crooks my current service adviser is excellent at her job. Mona always checks to be sure all the work good experiences with klaben ford service. Mona Crooks my current service adviser is excellent at her job. Mona always checks to be sure all the work is done correctly. Mona always has the work on my escape finished in a reasonable amount of time. I would recommend Klaben Ford and there service department to anyone. Loel McKee More

Brought my Escape in for repair work. Kim, as usual, took good care of me and explained everything that was to be done, also informing me of any discounts that I had acquired. I will request her again took good care of me and explained everything that was to be done, also informing me of any discounts that I had acquired. I will request her again for future service. More

Klaben Ford/Lincoln has given me consistently excellent service, reasonably priced, and Mike Brandvold, service manager, is very easy to deal with: reliable, polite and plain spoken. He gives clear explan service, reasonably priced, and Mike Brandvold, service manager, is very easy to deal with: reliable, polite and plain spoken. He gives clear explanations, presents options and, in my experience, has always delivered at or above expectation. I have recommended Klaben service to others and would continue to do so. More

Kim Wolfram is always very pleasant and helpful whenever I bring our vehicle in for service. She is always able to answer my questions in a knowledgeable manner. She always makes sure that I get all the p I bring our vehicle in for service. She is always able to answer my questions in a knowledgeable manner. She always makes sure that I get all the possible discounts that are available. And nowadays every penny counts! I will continue to use Kim as my Ford Service Tech More

I was not sure if I should classify this as a service or sales rating...we took our 2012 Escape in for it's 30K mile service, Kim set us up and we went to the customer lounge to relax. We had our free coff sales rating...we took our 2012 Escape in for it's 30K mile service, Kim set us up and we went to the customer lounge to relax. We had our free coffee and treats, watched a little bit of news and decided to take a walk to the new car lot. Dave Mott sold us our 2012 Escape, that was a great experience so we stopped in to say Hello, he took a walk with us and we looked at the new and improved 2013 Escapes. Before we knew it, Dave was writing us up a deal!! We were able to trade in 2 of our "extra" vehicles and got a fair trade in price. Once again Klaben Ford met all of our needs, service and sales, with the professionalism and courtesy. I cannot say enough about Kim Wolfram in service and Dave Mott in sales, of course I would recommend Klaben, I am a repeat customer!! More