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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,401 Reviews

5,401 Reviews of Klaben Ford Lincoln - Service Center

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July 25, 2016

#bestserviceanywhere Jason Got me in the same day I called him.I was sick for awhile and was over due for an oil change.I explained to him my situation and he got me in th More

by drocco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason DeMarco
July 25, 2016

Stress free, easy Jason managed to squeeze me in on a tight schedule and got me a quick turn around. Klaben also hooked me up with a rental car without any hassle, and More

by KOENIGCOCHRAN
Recommend Dealer
Yes
Employees Worked With
Jason DeMarco
July 24, 2016

Great experience I COULDNT MAKE IT TO THE SERVICE CENTER SO THE SALESMAN CAME TO MY PLACE OF EMPLOYMENT AND PICKED UP THE CAR AND BROUGHT IT BACK WHEN THE SERVICE WAS More

by rljely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2016

Customer service Like that when I make an appointment I get see asap. And Joe French is a awesome advisor. Have been dealing with Klaben for many years. More

by traceydennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2016

service center Satisfied with my service. Would recomend this service center. Didn't have to wait long. Have been buying my families cars here for years. good. More

by MEASLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2016

service Every time we deal with the service department all Ford Klaben employees are very friendly and very helpful. Even the porters ask if you have been he More

by IRISH17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason DeMarco
July 20, 2016

Review of my 15,000 mile maintenance check Dealership was prompt in scheduling my maintenance check.. Very courteous technician Kim Wolfram . Every thing check out great for 15,ooo miles. Got a More

by CHARLENEJANEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Bellian
July 20, 2016

Recall on the TCM Mona was excellent. She checked right away to see if my car was one of the ones on the recall. She scheduled an appointment that was convenient for More

by maryellenyeager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2016

15,000 checkup equals two hours plus. I have always received great service from Klaben, but to do an oil change and a brake cleaning, that I was told would take an hour, to take over two h More

by DCOUGHLIN19394942
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2016 -

Klaben Ford Lincoln responded

I spoke with Don this morning and apologized for the poor communication. We could have and should have done better communicating about the length of time this service would take to complete. Don, thank you again for being understanding and for doing business with us for so many years.

July 19, 2016

Oil change My service experience was amazing as always. Price was fair Service excellent Time spent fair Instructions followed Waiting area clean Thanks Ki More

by ericbcorwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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