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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,494 Reviews

5,494 Reviews of Klaben Ford Lincoln - Service Center

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October 24, 2016

7500 mile oil change Service was prompt and included a recall fix as well. Courteous people. Work completed within estimated time. Comfortable lounge with complimentary d More

by davidcesaratto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2016

First oil change in new vehicle. This is my second vehicle that I have leased from Klaben, I always have a good experience. They are always professional and very thorough when it com More

by ONEILL350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2016

Fast Service Had transmission work done and it was done the same day that ai took it in.Works great.Very promt service and so far it works fine. More

by glandca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
October 24, 2016

Rattle noise found while getting new tires. The service technician figured out what was making a noise on my daughter's car that was in for new tires and an oil change. I probably would not have More

by JASH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2016

Great service - AS USUAL! Everyone at Klaben Ford has been great!! I've never taken my car anywhere else but Klaben. I even get my tires there. This last time I met sever More

by MACTECH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Sott
October 20, 2016

Awesome. When I call the fellow gave me good advice. My tire was fixed and my car was washed and I was out the door. I was very happy with the service. 👍 More

by Badmoonrising44281
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
October 20, 2016

Service I brought in my F150 for a few minor repairs shortly after purchasing it. Everyone was helpful and acted quickly. When I picked my truck up it was com More

by jwebb9211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers
October 19, 2016

ABS was malfunctioning! I was having a problem braking my vehicle due to a malfunctioning ABS system. Drove right in and I was able to leave my vehicle for the next day to be More

by kbryce
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure which others were involved
October 19, 2016

Sales very helpful / service department terrible I would recommend your sales people , but I would not recommend your service department . I can't get any one to return a simple phone call.. It takes More

by BLUNK9743
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Bellian
Oct 21, 2016 -

Klaben Ford Lincoln responded

Thank you for completing this survey. We all really appreciate the input we get from our customers. Your input helps us make positive changes in the way we operate our business. Thanks for sharing your concerns with Joe Bellian. Joe has relayed them to me and I'm confident that we can provide you with an excellent experience during your next service visit. I'm very thankful for your sales business and I hope that someday you can recommend our service department too. I left you a voice mail on your cell phone with my contact information. I can also be reached via email if you prefer. Thank you. Carl Bujorian, Service Director, Klaben Ford Lincoln, Inc. 330-593-6722, cbujorian@klaben.com

October 18, 2016

BODY AND PAINT SHOP Finished product excellent - collision repair and paint. Work took longer than was originally promised, but Nick was very courteous and stayed on top More

by mrmoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
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