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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,307 Reviews

5,307 Reviews of Klaben Ford Lincoln - Service Center

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August 03, 2016

Excellent service for my Ranger. I always get great service at Klaben Ford Service Dept.. Thanks !!! The service was great, timely and done in a timely manner. The total cost was exc More

by JMANN17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2016

Jobs quickly finished. Thought I would have to wait for service on parts ordered. Great job. Terry made sure we got exactly what we wanted on the truck. More

by MJ48BUICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2016

Only if you have plenty of time to kill I was there for almost an hour and a half for a simple oil change. It was frustrating prior to scheduling my appt. I had been unsuccessful 3 times try More

by KELLY_MARIE_MARSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Wilson
Jul 31, 2016 -

Klaben Ford Lincoln responded

Ms. Marsh: Thank you for taking the time to share your experience and your feelings. Your comments are very important and valued by the entire Klaben Team.. In my position, I take full responsibility for the actions of the Team Members here at Klaben. I sincerely apologize that both Terry and Anthony failed to deliver the level of customer service you expect and deserve. Terry and Anthony have the resources, ability, character and desire to exceed your expectations. There are no excuses for the lack of contact, incorrect promise time and poor communication that your comments reflect. I am sorry and disappointed. We're better than this yet our behavior indicates otherwise. Please know that our failures to provide you positive and customer-driven experiences will be addressed in a constructive fashion. Thank you for your business. I hope you will allow us the opportunity to regain your confidence in the future. Please feel free to contact me personally. 330.673.3139 ext 242. Rich Klaben

July 30, 2016

Went the extra mile! I dropped my car off for The Works and also mentioned that one of my doors was hard to close and looked like it was out of adjustment. Anthony Wilson More

by PMF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Wilson
July 29, 2016

Always the best experience. Outstanding Sales & Service Eric is always a pleasure to work with. Very accommodating due to my inconsistent work schedule. I have the satisfaction and comfort of knowing when I More

by CLEVFAN06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Tetreault, Eric Dyer
July 29, 2016

Good and professional service Have had my car serviced several times by Klaben and has alway been a good experience. Always greeted within a few minutes after arrival, Eric is gr More

by STARGUR2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
July 28, 2016

This shop is the best I highly recommend the shop to fix your vehicle the service I received from them was unbelievable they had my vehicle looking better than new in a ver More

by snyder71065
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2016

Klaben Ford, why go enywhere else? My wife and I have been doing business with Klaben Ford Service for many years. We have never had a bad experience. Mike Brandvold is our service ad More

by HOTROCK100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2016

Always top notch Klaben always does a great job and they make me feel like I am a valued customer. Service manager called me later on to make sure that my issue was re More

by AB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2016

Part service Klaben' service center always deserves 5 stars. They are quick and friendly. They don't try to get your $ anyway they can. They treat you the way they More

by TaylorMarie14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
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