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5,232 Reviews of Klaben Ford Lincoln - Service Center
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July 16, 2016
fast and pleasant Pleasant is not a word often associated with car repair but Klaben takes care of you while you wait. A clean and comfortable place to wait with bever Pleasant is not a word often associated with car repair but Klaben takes care of you while you wait. A clean and comfortable place to wait with beverages, a television to watch or free wi-fi with computers for guest usage. It makes the time you wait for them to take professional care of your vehicle pass quickly. More
by VB152001
Verified CustomerEmployees Worked With
July 14, 2016
Always great service We have always purchased our vehicles at Klaben Ford. Who better to service them! Our service writer knows our driving habits and what our vehicles ne We have always purchased our vehicles at Klaben Ford. Who better to service them! Our service writer knows our driving habits and what our vehicles need. There is no high pressure sales and they have always treated us like family. That speaks volumes. More
by rlynn1808
Employees Worked With
July 14, 2016
Another Great Experience Brought my 2014 F150 in for service and was in an out in roughly 90 minutes. The waiting room is clean and comfortable. Kim Wolfram thoroghly review Brought my 2014 F150 in for service and was in an out in roughly 90 minutes. The waiting room is clean and comfortable. Kim Wolfram thoroghly reviewed the status of my truck and what to expect at the next service appointment. More
by ckinsel
Employees Worked With
July 14, 2016
Routine Maintenance Awesome service wins me over every time!! Ask for Jason for an excellent customer experience! I would definitely bring my car back again for service Awesome service wins me over every time!! Ask for Jason for an excellent customer experience! I would definitely bring my car back again for service. More
by missy.shaffervokas
Employees Worked With
Jason DeMarco
July 14, 2016
Going back in time It all started when I was met by a young man named Kyle who welcomed me with a very positive attitude and a big smile. It was a throw back to the day It all started when I was met by a young man named Kyle who welcomed me with a very positive attitude and a big smile. It was a throw back to the days of old when dealerships (and people) were actually pleased to see you and to focus on your needs - not just assembly like as is true for most today. There was no sign of the indifference seen so often these days. Anthony Wilson, the Service Advisor I was provided was very much the same - making sure it was my needs that were being met. You rarely see this type of treatment any more and takes me back to the days when people and companies took pride in their "first impressions" and focus on the customer. Even the owner took time to contact me. What an impressive car dealership - one that can be trusted to help you instead of just "selling" you. More
by marf2007
Employees Worked With
Kyle, Anthony Wilson
July 13, 2016
Very Happy With Quick Lane I couldn't be happier with my experience at Klaben's Quick Lane. I received my estimate quickly, my repair was done a lot faster than I thought it wou I couldn't be happier with my experience at Klaben's Quick Lane. I received my estimate quickly, my repair was done a lot faster than I thought it would be, the cost was very reasonable, and the customer service was great. I have already recommended Quick Lane to friends because I had such a positive experience. More
by stefa
Employees Worked With
Rick Bailey
July 13, 2016
i have confidence in Klaben. I came in for an oil change and was informed of a recall that I did not know about. From the service writers to the mechanics I feel certain my car ha I came in for an oil change and was informed of a recall that I did not know about. From the service writers to the mechanics I feel certain my car has been looked over and taken care of properly repaired. Now I feel safe to hit the road!! More
by JAJ
Employees Worked With
July 12, 2016
Excellent customer service! Excellent customer service by all personnel, always explain in easy to understand terms, very accomodating & works with your schedule, nice waiting r Excellent customer service by all personnel, always explain in easy to understand terms, very accomodating & works with your schedule, nice waiting room! Definitely recommend loyalty link-SAVE $!! Covered deductible on extended warranty on my CPO-Thanks Kim!!! More
by MKGWEN
July 11, 2016
Not very pleased. I had two appointments for two vehicles on the same day. My Expedition was scheduled for an oil change/tire rotation. Once again, it was a 4 hour proc I had two appointments for two vehicles on the same day. My Expedition was scheduled for an oil change/tire rotation. Once again, it was a 4 hour process. Thats puzzling. I then dropped off my MKS for warranty work for a front parking sensor. When I finally received an update, at the end of the day, I was informed the sensor was ordered, needed to be painted and would be installed the following day. I needed the car my noon and informed the service rep of this. I didn't hear ANYTHING the following day. I called at 3:30pm and left a voicemail message. No return call. I called again at 5:15pm and was connected to another service rep. He didn't know the status of the MKS, said it was finally pulled up front and I could pick it up. I did pick up the car. I had NO rental car, which I am entitled to and for some reason my car was driven 2 miles while at the garage. I am not upset with Mona Crooks, my service rep. I AM tired of the POOR service of the technicians. Also, the lack of communication from the service department to the customer is ridiculous. More
by HAIRGUY935
Employees Worked With
July 08, 2016
Excellect service as usual Take my Focus to Klaben for regular service, now up to the 90,000 service. Always get great service and never any problems. Kim is an awesome service Take my Focus to Klaben for regular service, now up to the 90,000 service. Always get great service and never any problems. Kim is an awesome service rep! More
by JJNORRIS
Employees Worked With
