Klaben Ford Lincoln - Service Center

great service from Kim our 2013 MKZ was scheduled for recalls Kim Wolfram expedited the process along quite efficiently, I would highly recommend her in the future.. she our 2013 MKZ was scheduled for recalls Kim Wolfram expedited the process along quite efficiently, I would highly recommend her in the future.. she explained what was wrong & how it was going to be fixed & set up a loaner with out a problem.. she is very personable & a great P.R. person, thank you very much for your efficientcy… Paul & Suzie Moskun More

Exceptional Service Eric Dyer in service is exceptional. Though Ford is experiencing a significant number of recalls causing service times to be lengthened, Eric stayed i Eric Dyer in service is exceptional. Though Ford is experiencing a significant number of recalls causing service times to be lengthened, Eric stayed in close contact with me to ensure that I was kept informed of my vehicle's progress and timing of completion. Having been a vehicle fleet leasee for 19 years, this is my first Ford and my first experience at this dealership. Due to Eric, I will be a returning customer. More

Very Happy Customer! I've been going to Klaben Auto Body for the past two years now, and I"ve been very happy with the service! Brandon Brinko is a wonderful asset to the I've been going to Klaben Auto Body for the past two years now, and I"ve been very happy with the service! Brandon Brinko is a wonderful asset to the company! He is personable and professional and on-the-ball! I've been very impressed with his work ethic; follow up; and attention to detail. In fact, he contacted me recently about some warranty work that needed done to the paint on my Ford Escape. I never would have known that I had some rust forming if he hadn't contacted me. The body work that I've had done to my Escape has been superb! It needed some pretty extensive work after I had an accident two years ago. After the body shop team was done, you couldn't even tell that I'd been in an accident! And the work that they did is still holding up beautifully even today! Most recently, I was told by another service provider that I was going to need new brakes. I had Klaben take a look at them, and they told me that I actually didn't need new brakes right away, which saved me some money for the time being! That was also very impressive! They didn't try to sell me something that I didn't need right now! When I went to pick up my Escape this past weekend, the Auto Body Manager was also very professional. He even helped me find something in my owner's manual! He didn't make me feel rushed or like I was a burden to help. In today's world where customer service and excellence is very often lacking, I feel very fortunate to have Klaben Auto Body in our area, because they go above and beyond for their customers. More

Great job! Called Brandon after a fender bender. He told me exactly what to do. When the insurance company gave the okay he had my Jeep in the next day. Got it b Called Brandon after a fender bender. He told me exactly what to do. When the insurance company gave the okay he had my Jeep in the next day. Got it back a few days later lookin good as new. He even took care of the rental car for me. Wouldn't hesitate to go back. Nice guy, great service More

One of the best collision centers in the area I took my 2015 Ford Fusion to Klaben for some relatively minor body repairs. The experience was actually enjoyable due to the professional manner in w I took my 2015 Ford Fusion to Klaben for some relatively minor body repairs. The experience was actually enjoyable due to the professional manner in which the estimator, Brandon Brinko, handled my case. His professional demeanor and attitude impressed me from the beginning of the experience. He performed the inspection and provided me with a written estimate in what I thought was "record" time. He also arranged for a rental car that would be ready when I delivered the Fusion for repair. Everything went like clockwork. Brandon informed me when the car would be ready to pick up and it was. Turning in the rental was painless and quick, with payment handled by my Loyalty Link membership. All-in-all, I would rate Brandon's performance as Outstanding. He is a knowlegeable young man who knows what he is doing and transmits that knowledge to his customers. I left the shop knowing that my vehicle would be repaired right the first time and it was, thanks to Brandon and the folks at Klaben. No one likes to deal with collision damage, but if it becomes necessary, be sure to look up Brandon Blinko at Klaben Ford Lincoln Colission Center in Kent, Ohio. More

Longstanding relationship My service adviser, Kim Wolfram, is the best. She is incredibly knowledgeable and extremely thorough, including helping me find the best deals. She My service adviser, Kim Wolfram, is the best. She is incredibly knowledgeable and extremely thorough, including helping me find the best deals. She and my sales guy, Dan Peters, work together to make the most of the car I am currently driving--in this case a 2013 Ford Fiesta. To top it off, I've often benefited from help when necessary in getting home during my service and returning when it's done. Billy is his name and he's very congenial and knowledgeable. I have had a longstanding relationship with this dealership and with Kent Lincoln Mercury which became a part of the Klaben Ford Lincoln through the various cars I've owned--a 2000 Mustang GT, among others. So, I know a thing or two about this dealer. More

Service on my Mercury Mariner They were able to get me in right way to have my vehicle repaired. Mona was very helpful and kept me informed of the progress. I really appreciated They were able to get me in right way to have my vehicle repaired. Mona was very helpful and kept me informed of the progress. I really appreciated that she arranged to have my vehicle picked up and dropped off at work. More

Great service experience kim is the best fast friendly and genuine. If you're going for service at Klaben ask for Kim. I wouldn't go anywhere else and you shouldn't either. kim is the best fast friendly and genuine. If you're going for service at Klaben ask for Kim. I wouldn't go anywhere else and you shouldn't either. More

Great Service I recently took our Explorer in for it's first service and Kim was wonderful. She explained everything in a very professional and friendly manner. But I recently took our Explorer in for it's first service and Kim was wonderful. She explained everything in a very professional and friendly manner. But again that is what I have come to expect from Klaben. She and the deaalership are fantastic! More

Good experience (oil change and alignment) Friendly service...quick turn around...good communication...no problem getting an appointment when i needed...and no issues with the car being ready a Friendly service...quick turn around...good communication...no problem getting an appointment when i needed...and no issues with the car being ready at a time that was convenient for me. More