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5,241 Reviews of Klaben Ford Lincoln - Service Center
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October 04, 2016
Fast and complete Always have excellent service at Klaben. Have recommended to friends and family. Why do you have to tell me to use 25 words? here is 3 more, Always have excellent service at Klaben. Have recommended to friends and family. Why do you have to tell me to use 25 words? here is 3 more, More
by DANPANELLA
Verified CustomerEmployees Worked With
October 01, 2016
Poor quality Service and Terrible Customer Service I purchased my 2016 Ford Explorer from your dealership in Kent. I had my car at your body shop for a collision repair. The body work was fine but they I purchased my 2016 Ford Explorer from your dealership in Kent. I had my car at your body shop for a collision repair. The body work was fine but they also had to replace my hitch which they sent to U Haul for the replacement. I would expect you to inspect their work since I'm contracting with you for the repair. I had to bring it back because they dropped my exhaust for the installation and never fully tightened it back up. The wiring harness was never not properly secured under the car and is now coming down in spots under the car. I will have to take it somewhere to have it done properly. I also asked that my car be taken to the dealership for several repairs. Oil change - 2 weeks after I picked it up my oil service light is coming on. My driver side power mirror was making a noise when it unfolded from the parked position, - all they did was squirt grease into the pivot point which was oozing out onto the mirror and did not address the noise. The spring in latch on my console between the front seats seems to have broken so it is no longer spring loaded. They told me they had to order the parts and would contact me when they came in. I've called the gentleman at the body shop who had made the arrangements for this repair twice, both times I was told someone from the dealership would call me to let me know the status. Its now been over a month and I have not heard a word. Needless to say I am not very impressed with Klaben. More
by BILL.RECTOR7
Employees Worked With
Steve Workman
October 01, 2016
Unable to fix the problem Brought my 2016 Ford Escape in due to "engine failure" message. The car has 30,000 miles on it... way to early to be having major problems. They repla Brought my 2016 Ford Escape in due to "engine failure" message. The car has 30,000 miles on it... way to early to be having major problems. They replaced the engine throttle mechanism and assured me everything was o.k. Two weeks later, while in PA with my family and four hours away -- same message and problem. This is the second car I've purchased from Klaben. Both have been unreliable and had major problems in the first year or two and required many visits to get them working. More
by KNODEN
Employees Worked With
September 30, 2016
Ford Service I work but took my car in for scheduled service recently. My CSR is Kim Wolfram, & the team promptly came out for prelim checks, got the car in to the I work but took my car in for scheduled service recently. My CSR is Kim Wolfram, & the team promptly came out for prelim checks, got the car in to the bay & out in about 1 1/2 hrs, with the "works" pkg. I was able to get back to work & get on to my other appointments. Thank you! More
by PETROVIC_CHERYL
Employees Worked With
September 30, 2016
Fantastic service Stopped in on a Saturday and received fantastic service. service personnel were very kind and professional. They looked over my car and explained th Stopped in on a Saturday and received fantastic service. service personnel were very kind and professional. They looked over my car and explained things that were wrong that I wasn't aware of. Car drives like a new vehicle. More
by RD207
Employees Worked With
Nate Bryant
September 30, 2016
Service Good service as always. Quality parts used. Warranty service work. No issues. Took time to research and find the issue and order parts as needed. Good service as always. Quality parts used. Warranty service work. No issues. Took time to research and find the issue and order parts as needed. More
by MEGHERSH
Employees Worked With
September 28, 2016
Fantastic experience. I've been going to Pat Sandy for years at quick lane in Kent. Always trust them to do an honest great job. My old car was just getting to the point wh I've been going to Pat Sandy for years at quick lane in Kent. Always trust them to do an honest great job. My old car was just getting to the point where repairs were no longer the economic choice. Chris Moldas and Christine Klaben were great, they knew what I needed and helped me get it as quickly and painlessly as possible. Rich Klaben was a great help as well and I walked out with a car that suits my needs perfectly. I will most definitely recommend Klaben Ford in Kent to anyone I know looking for a car in the future. More
by Ryanjsandy
September 28, 2016
Trust I purchased my Fusion almost 10 years ago in Colorado. As a married woman with a disabled husband it was important for me to take my car back to the d I purchased my Fusion almost 10 years ago in Colorado. As a married woman with a disabled husband it was important for me to take my car back to the dealer for servicing and I found a confidence in Ford products, from previous ownership and felt it was worth it to make certain I was safe in my vehicle and wouldn't break down on the road. Trust can be a tricky thing, but I've found that I can trust the Klaben dealership to always do a great job, and my car runs as smooth as the day I bought it! Thank you. More
by MARYMESSINA6794
Employees Worked With
September 28, 2016
Best customer experience around There is no place comparable to the service at Klaben. From greeting to check, you will be treated with the utmost respect. The lounge has a large t There is no place comparable to the service at Klaben. From greeting to check, you will be treated with the utmost respect. The lounge has a large tv, comfortable seating, snacks & drinks but likely before you settle down too long, your car will be finished due to klaben's efficient service center. Quick check out & you will be back in your newly washed vehicle (one more excellent service perk) & back on the road! More
by eameeker
Employees Worked With
Eric Dyer
September 27, 2016
"Service was great as Usual" My appointment was at 1:00, they took us in right away. Mona was very professional, and thorough as usual, from the beginning to the end. My appointment was at 1:00, they took us in right away. Mona was very professional, and thorough as usual, from the beginning to the end. More
by Trbaker01
Employees Worked With
