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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,241 Reviews

5,241 Reviews of Klaben Ford Lincoln - Service Center

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October 17, 2016

Great, as usual. My Ford Focus hatchback just celebrated a birthday...16 years since purchased in Los Angeles, California..!! My car, "Miranda" has been through the L More

by WENDY_01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
October 16, 2016

Recall service I was in for a recall. I made an appointment with klaben and I was happy I did. The team handled my recall pretty fast and the wait time was far less More

by Waleajayi73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
October 15, 2016

Very convenient, friendly service. My Fusion had some repair issues so I talked with Patrick Sandy about the possibility of upgrading to a newer car. He set up an meeting with Mike Coon More

by Ohiob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Sandy
October 14, 2016

Best service Klaben ford is the only place to get service, we buy all are all cars there and all there service to. Mike brandvold great service advisor get you in More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2016

On time, fast work, well done. There is an effecient flow of vehicles into the service prep area and there appears to be no wasted effort. Pull in, greeted, sign in with advisor, g More

by WCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2016

see below I came in to have a problem repaired that has been addressed before and obviously not repaired for the long haul. I was charged this time and I thoug More

by VALERIEURSETTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2016

Lost time Was there for over 4 hours never did anything to car was told three different prices then said I would have to leave it overnight I have a two hour dr More

by DAVE55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Dyer
Nov 08, 2016 -

Klaben Ford Lincoln responded

I'm very sorry to hear about the poor service you received from us recently. I have been unable to find a repair order and notes in our system that match up with your comments. That being said, your feedback is very important to the entire Klaben Team. I would be grateful if you would contact me personally to that I may make things right for you and gather the information that I need to address the issue with the appropriate team members. Please call or email me at your convenience. Thank you for the opportunity. Sincerely, Carl Bujorian, Service Director, Klaben Ford Lincoln 330-593-6722. cbujorian@klaben.com

October 10, 2016

Service took a little longer than I thought. But Joe French was very accomodating with getting me a rental while my truck was being worked on. More

by FRADVIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2016

Fast and professional service Upon arrival I was greeted immediately by a pleasant Kim Wolfram. I can always count on Klaben for a great deal on vehicles and exceptional service. More

by SAILOR0526
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2016

Always pleased I'm always pleased with the service I receive at Klaben! Eric is always friendly and all of the other staff are very helpful. Thanks More

by Jdyer08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
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