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4,930 Reviews of Klaben Ford Lincoln - Service Center
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September 07, 2016
Tops for Service Brought in my vehicle for service and it was quickly and competently handled by Kim Wolfram and the service staff. I highly recommend Klaben Ford. A Brought in my vehicle for service and it was quickly and competently handled by Kim Wolfram and the service staff. I highly recommend Klaben Ford. A+ More
by DBT183
Verified CustomerEmployees Worked With
September 06, 2016
Getting it done! I had to bring my escape in because the check engine light came on. this was during the work week and my hours are not easily rescheduled. After tal I had to bring my escape in because the check engine light came on. this was during the work week and my hours are not easily rescheduled. After talking with my service advisor Kim, she suggested dropping my car off after work that day and they will take a look at it first thing next morning and call me at work afterwards. I had to use my wife's car for a day, but Kim called the next morning as she said she would and hit me up with great news that they had the part in shop that needed to be replaced and it was still covered under warranty...great news to my wallet. I just wanted to thank Kim for the speedy service needed! More
by TECELADRNKR11
Employees Worked With
September 06, 2016
Easy to drop off and get repaired I lease a car because I have little time to schedule service and repairs. My one year old car needed a new clutch and they diagnosed and completed th I lease a car because I have little time to schedule service and repairs. My one year old car needed a new clutch and they diagnosed and completed the service quickly while lending me an inexpensive loaner. More
by ZENOANDREA
September 06, 2016
We only came in to get information about leasing My daughter and I came into the dealership to ask questions and find out information about leasing a vehicle as we have never done that and had some r My daughter and I came into the dealership to ask questions and find out information about leasing a vehicle as we have never done that and had some reservations. After spending only a few minutes with the sales manager, Steve Stephens, we not only had all our questions answered, but also felt so much at ease that we were ready to pick our cars out. Nick Brant, the salesman we worked with showed us the Jeeps of our dreams and within an hour after arriving, we test drove and picked out the cars we wanted. I also got a great trade in price for my used car. If you need a car Klaben Chrysler/Jeep/Dodge is the place to go! Kim Devlin was also awesome, she quickly got us through our loan signings and out the door to drive away in our new cars! Thanks to everyone there who made this such a great experience :) More
by SMARKULIS
Employees Worked With
Steve Stephens, Nick Brandt, Kim Devlin
September 06, 2016
Excellent Experience The team at Klaben Service Center are professional and courteous. They make me feel that I am valued and the attention is appreciated. I have continu The team at Klaben Service Center are professional and courteous. They make me feel that I am valued and the attention is appreciated. I have continued to drive 30 miles to your location for the service of my 2009 Ford Flex. More
by jg.sargeant
Employees Worked With
Jason DeMarco
September 04, 2016
Quick in and out! I arrived at 7:01 am. For a quick tire rotation, as my tires were purchased there. I did ask the gentleman at the desk if they would check a sound in I arrived at 7:01 am. For a quick tire rotation, as my tires were purchased there. I did ask the gentleman at the desk if they would check a sound in the rear tire area. They were quick and I was in and out! Great to know they are so courteous and helpful! More
by bbvasbind
Employees Worked With
Not sure, I was at the quick Lane facility.
September 02, 2016
always attentive ,outstanding !!! no explanation needed,!!!see above,refer to survey answers-would not change service centers unless an emergency occurred and unable to travel to this no explanation needed,!!!see above,refer to survey answers-would not change service centers unless an emergency occurred and unable to travel to this service center due to car inoperative to drive the distance, and towing beyond miles allowed. More
by SKBRIGHTMEADOWS
September 01, 2016
Klaben Service ... more great service! Soon after buying our last new car, we had an unfortunate minor accident that required some body and technical work. Our insurance company sent us to Soon after buying our last new car, we had an unfortunate minor accident that required some body and technical work. Our insurance company sent us to another auto body shop where the service was far less competent and our estimate was outrageous. With this, I called Kenny King, our Klaben Sales Manager and he said, "we'll tow it here and handle it for you". The excellent Auto Body Shop Team is led by Steve Workman and Artie Gissinger. The service was exceptional and the estimate was far lower than the original auto body shop. The insurance company loved it too. Simply, this is yet another department of excellence within the Klaben Auto Family. Obviously, we'll be back again, and again, and again. The Trom Family More
by Trom
September 01, 2016
Fixed the wrong leak another poor service from Klaben/Kent I brought in the car into Klaben Ford in Kent Ohio for a oil leak and they fixed the transmission pan. After the service I brought the car home being I brought in the car into Klaben Ford in Kent Ohio for a oil leak and they fixed the transmission pan. After the service I brought the car home being very concerned and telling them so since I saw oil on the driveway for a week, it was not transmission oil. The next morning after service it was still leaking oil on the driveway! Really!!! Back into service the next day and got another rental car so I can get to work. Got to work late--more time away from my job! So can I charge them for this lost work time--hehe? I brought the car in at 7am that day but they waited until 330 that day to look at it --and yes now it had to be kept overnight. BTW, I also had them replace the rear shocks--what was I thinking? I was hoping for the best, giving them another chance, etc, I guess. Boy did that blow up in my face. So it was another day in the rental and more inconvenience after being told it would be same day service. You would think I would be a priority to them, right? Since they had a complaint and they knew I was concerned over being charged for a service that was probably unnecessary? The manager called me and said, get this!, I had a lead in the oil pan! and there oil was left over from an oil change two weeks, also done at their service shop, that was not cleaned out--really--do you realize just how stupid that makes you look? That's why I brought the car in the first place if they only believed me--I dont like oil stains on my drive--it makes me crazy mad! So when I picked the car up I asked the agent about the oil pan leak she had no comment. It wasn't my best day so then I asked her why it took their superior trained service technicians a number of times to notice an oil leak she also shrugged her shoulders and walked away. This confirms what I had been saying all along--it was an OIL leak not a transmission leak! So no apologies, no discount, no nothing but a $600 bill for fixing the transmission pan--what a bunch of losers! And no--I would never go back, never buy a car from Klaben and never recommend them More
by hpierdomenico
Employees Worked With
September 01, 2016
Klaben Ford Has Done it Again Well... Klaben automotives has pulled it off again. They are prompt courteous, budget minded and excellent in diagnostics/repair of my car. Will keep Well... Klaben automotives has pulled it off again. They are prompt courteous, budget minded and excellent in diagnostics/repair of my car. Will keep referring people to you and will keep coming back for more! More
by BALANCY62575
