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4,930 Reviews of Klaben Ford Lincoln - Service Center
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September 12, 2016
Super I have searching for a dealership since moving back to northeast Ohio. I lived in South Carolina for 5 years and was lucky enough to have a great deal I have searching for a dealership since moving back to northeast Ohio. I lived in South Carolina for 5 years and was lucky enough to have a great dealership in our small town.Your dealership is customer oriented with reasonable priced service and friendly and helpful staff. I will definitely be back for service and purchase of my next car. I am a Ford retiree and can go anywhere to buy a car and so a good dealership is foremost in my mind.Keep doing what your doing you got it right. More
by fpretzloff
Verified Customer
September 12, 2016
Friend Indeed! My low tire pressure light came on and I stopped in without an appointment. Eric filled it with air but after I left the "low tire pressure" sign nev My low tire pressure light came on and I stopped in without an appointment. Eric filled it with air but after I left the "low tire pressure" sign never went off. I came back in 3 days later and the car tires were checked for leaks. There were none so the sensor was adjusted. I have very much appreciated Eric's skill, courtesy and willingness to take a "drop in"! More
by ENEWTON
Employees Worked With
Eric Dyer
September 11, 2016
Extremely disappointed I was never informed they could not take my drums off to check them! When I left the car started making a grinding noise from the back so I had to go I was never informed they could not take my drums off to check them! When I left the car started making a grinding noise from the back so I had to go back to the store. When I returned to the store they took the car back and 4 people came over and pounded on the car and could not get the drums off. That's when I was informed they could not take them off in the first place. They then tried to put bolts into the drums and could not get them off. When they were taking them out they broke one and then cut it off and never told me about that either. When I asked them about it and what they were going to do about it they said it would be okay!! They should have done something to take care of the extra things they broke off in my car !! More
by SCOTTLGREEN2
Employees Worked With
I do not know his name
September 10, 2016
Klaben Body Shop provides excellent work and service. Nick Johnson and the crew at the Klaben Body Shop deserve congratulations for a job well done! The repairs to my auto, the delivery prep and the serv Nick Johnson and the crew at the Klaben Body Shop deserve congratulations for a job well done! The repairs to my auto, the delivery prep and the service provided by Nick were exemplary. We were treated with kindness and courtesy at all times. The personal and sincere manner presented by everyone was much appreciated. More
by BUCKEYEAL
Employees Worked With
Nick Johnson
September 09, 2016
Brandon is Great! Thank you for your help with my leased Ford Focus. I really appreciate your advice and help in getting my car fixed. It was nice to know someone had Thank you for your help with my leased Ford Focus. I really appreciate your advice and help in getting my car fixed. It was nice to know someone had my best interests in mind in securing a rental while my car was being serviced. Excellent! More
by Synchro95
Employees Worked With
Mike Brandvold, Brandon Brinko
September 09, 2016
Oil change and tire replacement We have received different service from different service managers. We trust Kim more than another one. The techs are fabulous as always! Oil changes We have received different service from different service managers. We trust Kim more than another one. The techs are fabulous as always! Oil changes seem to take a bit long 1.5hrs for this last one??? More
by Ritzman
September 08, 2016
Why I go to Klaben Klaben has always been my choice of dealerships to get service. I moved to Georgia 4 years ago and must get my services done at my local dealership bu Klaben has always been my choice of dealerships to get service. I moved to Georgia 4 years ago and must get my services done at my local dealership but I do not get the service that Klaben provides. I set an appointment for my last visit to Ohio and purchased my new tires from Klaben in Kent! Thank you Mike and all the service department for your consistent top notch service. Your service department is what made me purchase from you instead of my local dealership. Not many people would drive to Ohio to purchaase tires ! Just shows how well you are treated. Thank you ! More
by markf2
Employees Worked With
Other Employees :
Dave Mott
September 08, 2016
Klayben Lincoln Service This is the 4th Lincoln I have sourced with Klayben and have always had the viewpoint that the Sales Department sells the first one and the Service De This is the 4th Lincoln I have sourced with Klayben and have always had the viewpoint that the Sales Department sells the first one and the Service Department ensures that you return on future replacements by doing an excellent job More
by GJC812
September 08, 2016
Above and beyond After they were notified the issues we were having with our vehicle, they made sure to have a rental car ready to go and Gregg spoke to us personally After they were notified the issues we were having with our vehicle, they made sure to have a rental car ready to go and Gregg spoke to us personally and explained everything. More
by covasdds
September 07, 2016
2015 Focus Hello....My daughter had her car towed in on Saturday morning and needed a loaner ASAP because she was in a wedding and needed to get there early. We Hello....My daughter had her car towed in on Saturday morning and needed a loaner ASAP because she was in a wedding and needed to get there early. We drove up to Klaben's service dept. after the car was towed and it was a team effort to get her back on the road. Thanks to Anthony, Mike, Kyle, Joe and Loretta, she was on her way very soon and I stayed and finished the paperwork. Thank you to all! More
by BENNYJPACE
