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5,299 Reviews of Klaben Ford Lincoln - Service Center
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September 05, 2018
New brakes and the works Mario worked with me replacing my rear brakes and rotors. He was very helpful and reasonable in helping me save money where I could. Highly recommend Mario worked with me replacing my rear brakes and rotors. He was very helpful and reasonable in helping me save money where I could. Highly recommend More
by snaps20
Verified CustomerEmployees Worked With
Mario Palomba
September 04, 2018
They got the job done after a little reasoning The service department manager Tom is great. They fixed my car and it looks great. Tom was very reasonable and helpful he worked with me using my exte The service department manager Tom is great. They fixed my car and it looks great. Tom was very reasonable and helpful he worked with me using my extended warranty to get both things fixed. Thanks again. More
by Therealmccoy1972
September 04, 2018
Less than perfect Went to quick lane for oil change and tire replacement. Tire pressure was set very high. Started a long road trip the next day and about 100 miles aw Went to quick lane for oil change and tire replacement. Tire pressure was set very high. Started a long road trip the next day and about 100 miles away the tire sensor came loose triggering alarm. After that noticed vibration. Stopped at quick lane in Kentucky to have sensor removed and tire rebalanced. Lost one half day of planned vacation. More
by CHOCFOUNT
Employees Worked With
James Perkins
September 04, 2018
Fixing someone else's error I took my Lincoln to Klaben, where I'd purchased it, to check on an oil leak. A fast-change oil service I'd used two weeks before had not properly rep I took my Lincoln to Klaben, where I'd purchased it, to check on an oil leak. A fast-change oil service I'd used two weeks before had not properly replaced the oil filter. I lost all my oil. Fortunately the engine showed no signs of damage. But the leaking oil ruined an underbody piece - at a cost of $350. That's an expensive oil change. With Mike Brandvold's help and guidance, the oil change service agreed to pay for all repairs, saving me a great deal of money and pain. More
by TJFladung
Employees Worked With
September 02, 2018
Kim Wolfram is awesome and is always professional Kim always makes me feel like I am one of her most important customers. During this last visit, she asked the service manager for help with a warranty Kim always makes me feel like I am one of her most important customers. During this last visit, she asked the service manager for help with a warranty problem and they made me very happy with the results. This is why I drive from Medina to come here. More
by ALAFOUNTAIN
September 02, 2018
Routine service My experience with Klaben service department is always a positive experience. They get the job done in a timely manner. Their staff greets you with yo My experience with Klaben service department is always a positive experience. They get the job done in a timely manner. Their staff greets you with you with a smile and explain what services are required. No high pressure More
by MARYG58
Employees Worked With
August 31, 2018
Better later than never Upon notification that my recall repair parts were available I was advised that I needed to contact a Lincoln dealer and get it taken care of ASAP. Ha Upon notification that my recall repair parts were available I was advised that I needed to contact a Lincoln dealer and get it taken care of ASAP. Had to schedule 2 appts for my airbag recall repair because they called me 1 hour before my first appt to say they didnt have the part, although I had set the appt a week prior. 2 weeks later I heard nothing so I called and was informed they did have the part and scheduled me for the following week. My suspicion is they had the part when I scheduled initially and gave it to someone else. Why else would they wait until 1 hour before my appt to call me, then fail to call me back when the part became available. Other than that, the service was done within the time promised and the waiting room accomadations were very nice. More
by newman441
Employees Worked With
Brandon Pritchett, Carli Ramage
August 29, 2018
Service Joe Hilliard always takes care of me, I have never have to worry and that’s why I use him in the service department, it always done right the first ti Joe Hilliard always takes care of me, I have never have to worry and that’s why I use him in the service department, it always done right the first time. More
by SBEAVERS0
Employees Worked With
Joan Hilliard
August 29, 2018
First rate body shop After a bad experience with another body shop I had the pleasure of talking to Artie at Klaben. Artie and his group are first rate, Artie went to grea After a bad experience with another body shop I had the pleasure of talking to Artie at Klaben. Artie and his group are first rate, Artie went to great lengths working with the insurance company and myself until the outcome exceeded expectations. I would highly recommend Klaben body shop to anyone. This is one time where the customer experience had a true meaning.Hats off to Klaben body shop. More
by mark.proto
Employees Worked With
August 29, 2018
Trusted Service Always took care of my own verticals , getting a little tuffer now that I'm older . I have found a place I can trust to treat my car as I would . I'm Always took care of my own verticals , getting a little tuffer now that I'm older . I have found a place I can trust to treat my car as I would . I'm a picky guy . Great job ! More
by rgnovak
Employees Worked With
Brian Thompson
