Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
5,299 Reviews of Klaben Ford Lincoln - Service Center
Sort by
August 18, 2019
Easy service The valet service makes service easy. The service performed was excellent. And my car was clean. I would recommend Klaben dealerships to all my friend The valet service makes service easy. The service performed was excellent. And my car was clean. I would recommend Klaben dealerships to all my friends. More
by LOISGRAY467
Verified CustomerEmployees Worked With
Mario Palomba
August 17, 2019
Go to Klaben!!!! Mario was great and the service was great. I would highly recommend Klaben. From sales to service department i have never been disappointed,. Will a Mario was great and the service was great. I would highly recommend Klaben. From sales to service department i have never been disappointed,. Will always go to Klaben for my automobile needs. Keep up the great work!!!! More
by Tammy C
Employees Worked With
Mario Palomba
August 16, 2019
Oil change while on vacation I was in the Kent area and needed an oil change & routine service. I didn’t know Klaben at all, but they were nearby. Wow! Great service. Super fr I was in the Kent area and needed an oil change & routine service. I didn’t know Klaben at all, but they were nearby. Wow! Great service. Super friendly. Way better than my Ford dealer back home. I’m glad I stopped by! More
by tafink
Employees Worked With
August 16, 2019
Awesome! Kim Wolfram is always awesome! None better. She schedules my appointments in a timely manner and is precise in what steps will be taken to correct my Kim Wolfram is always awesome! None better. She schedules my appointments in a timely manner and is precise in what steps will be taken to correct my service issue. Klaben is fortunate to have Kim! More
by J3BRUNO
Employees Worked With
August 16, 2019
Very Satisfied !! Very satisfied with the work at Klaben Ford / Quick Lane. I had the Works Package done and was happy with the results. I would recommend Klaben Ford Very satisfied with the work at Klaben Ford / Quick Lane. I had the Works Package done and was happy with the results. I would recommend Klaben Ford and Quick Lane. More
by Not a Happy Customer
Employees Worked With
Brian Thompson
August 16, 2019
Drop off for Progressive Estimate Was greeted and presented to necessary contact momentarily after entering facility. Mr. Workman told me what to expect and answered my questions. Was Was greeted and presented to necessary contact momentarily after entering facility. Mr. Workman told me what to expect and answered my questions. Was courteous and efficient.. More
by terrilea7
Employees Worked With
Steve Workman
August 14, 2019
Best Service Center! Thank you so much for your great service. Sean B. and Mario P., both worked hard and diligently on my behalf. I really appreciate the time and effort Thank you so much for your great service. Sean B. and Mario P., both worked hard and diligently on my behalf. I really appreciate the time and effort you took into getting the part that was needed for service. More
by mzlittle31
August 14, 2019
Service Center I've had all positive experiences in the past few years with this dealership and service center for my Edge, until recently. When I came in for my 8: I've had all positive experiences in the past few years with this dealership and service center for my Edge, until recently. When I came in for my 8:20am appointment early, there was already a garage full of of cars lined up for service , and learned once I finally got checked in and ready for service (at close to 9am at this point), that it would be approximately 3 hours. Since I had to be in to work at a certain time, I rescheduled for another day, nearly 3 weeks later. After this appointment and having service done on my vehicle, including an oil change, tire checks and a diagnostic test, it immediately thereafter started making grinding sounds when accelerating and slowing down, and vigorously shaking after approaching 45 mph. Neither of these issues were happening prior to the appointment, so I messaged the service center to inquire about what it might be. I received a call back about these concerns from the service rep who I was working with, basically indicating that these were happening because of issues my car already had and that they were just getting worse. Sounds logical except that these only started immediately following my appointment. I've had a lot of issues with this vehicle that I have never had before with any of my or my husband's vehicles (seven of which were Fords), and this will be the last Ford vehicle our family will purchase. More
by RNS
Employees Worked With
August 13, 2019
Mike is great Mark listened to our story as to what was wrong with our car. He first hand troubleshooted the problem, and then had the repair executed promptly and Mark listened to our story as to what was wrong with our car. He first hand troubleshooted the problem, and then had the repair executed promptly and properly. More
by wvpx
Employees Worked With
August 13, 2019
Transmission I have a 2017 Pacifica that I brought into the dealership for a transmission problem and paint bubbling on Hood. They fixed the bubbling problem then I have a 2017 Pacifica that I brought into the dealership for a transmission problem and paint bubbling on Hood. They fixed the bubbling problem then they checked the transmission and found out it needs a new valve body. After waiting for 15 days I finally got my van back. The service advisor :Tina Kelly really worked hard and kept us informed at every step of the way because this is a handicap van. More
by TMCQUAID4
Employees Worked With
Tina Kelly
