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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,299 Reviews

5,299 Reviews of Klaben Ford Lincoln - Service Center

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September 06, 2019

Great people Great service and great people. Everyone went the extra mile in handling the issue. No hassel getting in and getting the work done in a very timely ma More

by DJH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bellian
September 06, 2019

Execptional Service Service into detail to figure out problem, finally found and repaired. Now everything works without too much hassle, and I would recommend this servic More

by dennis2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2019

Service was good but the car wash wasn't Update 9/6/2019 Sean contacted me and was kind enough to pick my ST Explorer up and have it washed again. It was just brought back to me and looks a More

by ageorge829
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brandon Pritchett
September 03, 2019

Great Service The Klaben Ford Service Department employs friendly, understanding and efficient personnel who work to resolve any issues you might be experiencing i More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2019

Great Experience Working with the folks at Klaben is always a pleasure. They provide excellent service for our vehicles. I will continue to bring our Explorer and F-15 More

by thane_wakely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2019

Great Brandon has always provided spectacular customer service! My SUV had a decent amount of hail damage and after it was repaired, it looked like new agai More

by SHELBYKUCINIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
September 02, 2019

oil change and tire rotation treated very well in the service area - Mike Brandvold is very professional and goes out of this way to make you feel important to Klaben More

by DROULE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 02, 2019

Klaben Team was efficient, kind and knowledgeable! Very easy to make an appointment. No unexpected problems. Car wash was great. Service done in a timely manner. Great Team to work with - thanks! More

by GAILRODDYBGAIL
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers, Denise Miller, Tyler Schultz
September 01, 2019

Great service as always Klaben is consistently on their game when it comes to servicing my 2013 Fusion. My only wish is that they offer coupons for oil changes more often as More

by Caddog72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
August 28, 2019

3trips The first trip there I waited an hour and a half and then they told me they didn’t have the part. The second trip they put the part in and I waited a More

by IRISHBEAR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Aug 29, 2019 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback about your recent experience as well as the positive marks left. I enjoyed speaking with you on the phone today and will share all of the positive comments made by you about Mario with him and the team. We do look forward to our customers sharing with us all of the things we are doing well and also areas needing attention or improvement. Your time is important to us and as we discussed, myself, Mario, and the entire Klaben team look forward to seeing you on your next visit and making sure we are able to serve you efficiently. Thank you again for taking the time to both provide feedback and talk with me on the phone. Sean Bradford - sbradford@klaben.com

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