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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,801 Reviews

4,801 Reviews of Klaben Ford Lincoln - Service Center

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August 12, 2021

Great service everyone I worked with was very friendly and courteous…. They got my vehicle back to me in a timely manner! Steve and Nick did a wonderful job More

by corazonthomas25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Workman, Nick Johnson
Aug 15, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 12, 2021

Promptly checked in by Joe French. An hour later my car was ready. Received "The Works" package. They even offered to wash my car when they were done. More

by john@tuesdayphoto.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 12, 2021

Employees are the best. Service is very professional. Quality and job one. There is nothing else to say, why need 25 words and not six or eight, More

by Ned
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2021 -

Klaben Ford Lincoln responded

Hi Ned, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

August 11, 2021

Everything was great with the service! Tyler was very helpful and was great at communicating with me about everything. Definitely will have my car serviced here again. More

by erandazzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, thank you so much for your positive comments about Klaben Ford! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 11, 2021

Service was quick, great and reliable. Got me in and out with no hassle. Will be recommending to anyone I know that needs service or work! More

by adammannella1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, Brian Thompson
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

August 11, 2021

We were traveling back home to Pittsburgh and your dealership found us a way to get back on the road very quickly! Quick Tire and Lube was incredibly accommodating!! The staff there has impeccable cus More

by SONIA22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 10, 2021

Mona is wonderful to work with. She is responsive and helpful and while she was our Joe took care of us and did a great job More

by K_KLABEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

August 09, 2021

Normally we have had no issues. Came in for a 15,000 mile maintenance and and a check on transmission. Dropped truck off on Monday, didn't get it back until late on Wednesday. Would have like to been kept u More

by grwalukas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest and candid feedback as well as the positive marks left. We reflect on it as a team and use it for coaching, counselling, and celebrating as we discuss the areas we are doing well and areas needing improved upon as we continuously work to improve the experience we provide for our customers. We let you down during this visit in communication and caused inconvenience for you as a result, no excuses. I appreciate the additional time you spent with me on the phone today. The insight you gave me will also be shared with the team. I enjoyed our conversation and appreciated the opportunity to personally apologize. Thank you for letting us make right a situation we created and giving the opportunity to restore your confidence in us. We appreciate the business, but more important are the relationships we stand to gain and maintain based on that confidence and trust we have earned. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

August 08, 2021

This was my first time at Klaben and it was great service experience! Tyler was very friendly, knowledgeable and helpful! More

by leon_larissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

August 07, 2021

I took my Lincoln MKC into the Klaben body shop after an accident and could not have been more pleased! They took my vehicle on time for my appointment, went over the damage with me, repaired it in a very More

by Trish C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett, Brian Thompson
Aug 09, 2021 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

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