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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,801 Reviews

4,801 Reviews of Klaben Ford Lincoln - Service Center

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April 12, 2022

The dealership is great but why have me come in for the recall when they did not have all the parts. More

by jknatch
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Apr 12, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback. Thank you for your kind words, positive marks, and your candid comments. We let you down in properly preparing for your visit, utilizing our processes in place to prevent this, and in turn failed to provide you with the experience you deserve, every time. No excuses. I enjoyed meeting you over the phone, gaining additional insight, and making arrangements to meet you in person and resolve your concerns. I have shared all of this feedback with our entire team. We look forward to having the opportunity to continue serving you and building a relationship based on trust and confidence. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - Service Manager - sbradford@klaben.com

April 12, 2022

Exceptionally good work. Staff and mechanics are pleasant, help, cooperative, and most importantly, knowledgeable. Communication was great. All work was done in a timely a More

by salata0520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to the staff here at Klaben Ford! Please let us know if there is ever anything else we can do for you! Safe travels!

April 12, 2022

I recently used Klaben Auto body for some damage to my car. The people in the repair department were informative, and treated me very well. I am very happy with the service received. Looking at the rep More

by zoobiezoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 11, 2022

Everyone at the dealership are very kind and eager to help you with any of your needs More

by clintonryan331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Lewin
Apr 13, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

April 11, 2022

She was a very lovely person. Made sure I had everything done that was needed and let me know of some things I needed done that I didn’t even know of. She was absolutely perfect a More

by cierrakinter17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
Apr 13, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

April 11, 2022

Very friendly services very quick and efficient price was comparable to others I would go bsck More

by GGROVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alisea Kight
Apr 13, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

April 11, 2022

Dealership was clean and the waiting area accommodating. The employees were friendly and professional. Pricing was questionable. More

by Mjgaffne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Apr 13, 2022 -

Klaben Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

April 11, 2022

Always friendly service; works around my schedule which I love so I’m able to plan the rest of my day More

by monsterenergy084
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

April 11, 2022

Klaben Ford has always been a reliable full service dealer. The body shop is awesome! More

by musiconedj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

April 10, 2022

Excellent service, keeping me apprised of the status of my car. Very efficient and timely More

by nickr8470
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Safe travels!

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