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Klaben Ford Lincoln of Warren

Warren, OH

4.9
3,380 Reviews
On behalf of our entire staff, we would like to welcome you and thank you for visiting. We are committed to delivering superior sales and service experiences for our customers...everyday! We strive to make every customer's experience and interaction with Klaben friendly, simple, straightforward and productive. We look forward to hearing from you and welcome your feedback.
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3853 Youngstown Rd.

Warren, OH

44484

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Showing 3,380 reviews

April 10, 2018

Excellent Customer Sevice !! Gary was professional, courteous, and straightforward as he assisted me in the process of owning my very first, brand new vehicle today! He took th More

by Fiona77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary James
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2018

Veteran John I needed a car quickly and was recommended to John Repula aka "Veteran John". He didn't try to push anything on me and was upfront and honest about ev More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Repula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Papantonakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2018

Excellent each and every time Been buying cars from them for 25+years...never had 1 problem! I will keep going back. No need to look elsewhere Keep up the great service More

by savo4293
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Eberst
April 09, 2018

New Mustang! Had a great experience at this dealer. Mike was great, was very flexible and always stayed in communication with me through the whole process. Was ver More

by IAN C SEPANEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Urbania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Papantonakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2018

Great service team. The service dept. was great. They were very informative about what the problem and the fix. John is great and very easy to deal with. Only place I'll More

by donduck1319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2018

Great service The knowledge and support provided by Jim Valesky is top notch . Will be back again for my next truck. Looking forward to enjoying my new one. More

by jmaderitz71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Papantonakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Valesky
April 07, 2018

John is AMAZING!!! I had issue after issue with my 2014 Ford Focus and was dissatisfied with my previous dealership. After venting to a coworker, she told me her husband More

by JessaRae830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Repula
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2018

He listen to me! Great place to buy They listen to me and I appreciated that. Jim is a great guy he's a very good salesperson and I would recommend him and the dealer More

by Jon
Recommend Dealer
Yes
Employees Worked With
Michael Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Valesky, Natalie Burk
April 06, 2018

Only place to buy a car or truck The atmosphere at Klaben is very relaxed, no pressure. The whole process from start to finish was very easy. They were willing to work with us and are More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Papantonakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Valesky
April 06, 2018

Poor customer service Test drove a Lincoln mkc, tried to negotiate price sales man flat out told me no. Looked on their website site today car is 1,000 cheaper More

by Stephanieann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember
Apr 14, 2018 -

Klaben Ford Lincoln of Warren responded

Hello and thank you for providing us with your candid feedback regarding your experience. I want to apologize for putting you in the position of not being completely satisfied. Our goal is to always meet the expectations of our customers and we failed in that endeavor during your visit. When we have a situation that does not warrant a completely satisfied response we try very hard to correct it. Your experience has been shared with our entire team in the hopes of preventing the same type of issue in the future. If I can be of further assistance in any way please reach out to me personally, Joe Filipovich, Sales Manager 330.369.4444.

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