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Klaben Ford Lincoln

Kent, OH

5.0
14,666 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,666 reviews

September 25, 2018

Service My only concern was the fact that I missed a voicemail that my car was ready no one made a second attempt the same day my car was not return till the More

by terrydkaufman53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
Sep 25, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide you feedback regarding your recent service visit. I want to thank you for your positive ratings but really appreciate the comment regarding only one phone attempt to contact you. You are correct, we should have made another attempt, no excuses. Your comments will be shared during our numerous coaching and counseling sessions as we work to try and improve what we do. Again, I thank you for your time to provide us with your feedback and apologize for our inadequate communication. If there is anything that I can try and do for you, please let me know. Mike VanHoose, mvanhoose@klaben.com.

September 25, 2018

Best car buying experience we’ve ever had The entire process was seamless. My wife and I leased a Focus for our 16 year old daughter. The dealership is impeccable and the people are friendly a More

by Ray2605
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Paytas, Denise Miller
September 25, 2018

Great The salesman that sold me the car was great(Tye Davis) The service center is awesome .The lady in finance (Christine Klaben ) Was very friendly and r More

by AVERYDERICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2018

My salesperson, Dayton Parkinson's, was wonderful. This was my brand new car purchase. He walked me through every step of the way making my purchase exciting for me instead of being nervous. The way h More

by Brandybell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayton Parkins
September 25, 2018

My experience at Klaban Ford I was very pleased with the service I received last week when I took my 2017 Ford Fusion to Klaban Ford for servicing. Mona Crooks as usual was very More

by litehous62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
September 25, 2018

Great Experience! Professional service, friendly atmosphere, quality repairs, is what I look for in a service center, and you guys haven't let me down! Great job! More

by dennis2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2018

Third new vehicle We dealt with Doug Carter six years ago buying a certified used car. We have since leased and purchased new vehicles from Doug. We are so comfortable More

by Pete
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
September 25, 2018

Quality dealership/Awesome staff We recently purchased our 5 or 6 vehicle from Klaben Ford Lincoln. Doug Carter, our salesman, made the transaction go so smoothly and Jen did an exce More

by VP, Hardwood Flooring Manufacturer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
September 24, 2018

Had a great experience working with nick. Haven’t bought a new car in over 8 years nick made my the experience one of the best I’ve ever had.thank you so much Klaben I would definitely recomm More

by Vinny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Schrader
September 24, 2018

Best experience when buying a car I have ever had Given our situation and needing a second car Doug was awesome to work with and he even sold us what I would consider one of the better used cars on th More

by miked0127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
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