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Klaben Ford Lincoln

Kent, OH

5.0
14,650 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,650 reviews

September 27, 2018

Happy First Time Car Buyer!! This was my first car buying experience. Terry and Roscoe helped make this big decision smooth and pleasant for me! I am in love with my new car and I More

by AlexisDolin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
September 26, 2018

Lincoln MKX best car buying experience I have had. was told what to expect and everything explained to me was what happened. When I went in to sign paper work - More

by kkotynski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant, Douglas Lewin
September 26, 2018

Satisfied Customer The service department is very thorough and efficient. They explained everything. The waiting area is clean and has WiFi, tv and snacks. The service More

by Escape Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2018

My experience at Klaban Ford I was very pleased with the service I received last week when I took my 2017 Ford Fusion to Klaban Ford for servicing. Mona Crooks as usual was very More

by litehous62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
September 25, 2018

Great Experience! Professional service, friendly atmosphere, quality repairs, is what I look for in a service center, and you guys haven't let me down! Great job! More

by dennis2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2018

Great Time, Very Helpful The service from everyone is just wonderful. My parents have been coming here for so long, 10 or so vehicles, that it was a no-brainer for me to get m More

by Luke41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2018

Service My only concern was the fact that I missed a voicemail that my car was ready no one made a second attempt the same day my car was not return till the More

by terrydkaufman53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
Sep 25, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide you feedback regarding your recent service visit. I want to thank you for your positive ratings but really appreciate the comment regarding only one phone attempt to contact you. You are correct, we should have made another attempt, no excuses. Your comments will be shared during our numerous coaching and counseling sessions as we work to try and improve what we do. Again, I thank you for your time to provide us with your feedback and apologize for our inadequate communication. If there is anything that I can try and do for you, please let me know. Mike VanHoose, mvanhoose@klaben.com.

September 25, 2018

Best car buying experience we’ve ever had The entire process was seamless. My wife and I leased a Focus for our 16 year old daughter. The dealership is impeccable and the people are friendly a More

by Ray2605
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Paytas, Denise Miller
September 25, 2018

Great The salesman that sold me the car was great(Tye Davis) The service center is awesome .The lady in finance (Christine Klaben ) Was very friendly and r More

by AVERYDERICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2018

My salesperson, Dayton Parkinson's, was wonderful. This was my brand new car purchase. He walked me through every step of the way making my purchase exciting for me instead of being nervous. The way h More

by Brandybell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayton Parkins
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