Klaben Ford Lincoln

Excellent Service!!! I have to say that I have now bought 2 cars from here and 2 leases. I use the same salesmen every time I go ( Roscoe Woodberry or Chris Moldas). These I have to say that I have now bought 2 cars from here and 2 leases. I use the same salesmen every time I go ( Roscoe Woodberry or Chris Moldas). These to men will not steer you wrong, they both are very honest and trustworthy. Roscoe or Chris will help you find the vehicle that's best for you and in your price range. Anytime I have a question both Roscoe and Chris are very informative. Ok now let's talk about financial department Jennifer Bowen is who has always done up my paper work. Jennifer always makes sure to go over all extra important details such as extra warranty or if leasing wear care which trust me could be very helpful at the end of your lease. Jennifer also goes over loyalty link card and why it's good to have this card in addition the discounts u can receive with the card. Every one that works there is very friendly and helpful. So to wrap this review up, if your in need of a vehicle and you are looking for a trustworthy honest professional company go to Klaben Lincoln Ford in Kent Ohio and dont forget ask for Roscoe or Chris then follow up with Jennifer Bowen in financial department to finalize your paper work . Thanks Klaben More

"Another Great Sales Experience" We stopped in to see our sales man, Nate Bryant, about an offer Ford Motor Company was offering to "upgrade" our vehicle. We had a 2017 Ford Escape Ti We stopped in to see our sales man, Nate Bryant, about an offer Ford Motor Company was offering to "upgrade" our vehicle. We had a 2017 Ford Escape Titanium AWD that we were perfectly happy with but the miles were starting to add up. Nate took the time to review several different incentives that Ford was offering and was able to put us in a new 2019 Ford Escape SEL AWD. Nate and the Klaben Team gave us a very nice trade in value for our old car. Our family has purchased 5 vehicles from Klaben Ford in Kent, Ohio and each time we have been treated like one of the family. I cannot thank Nate Bryant enough for the time he spent helping our family again purchase the correct car for our family. We met with Denise Alcorn, in the finance department, the next day to complete the paperwork and we were in and out in no time. I would recommend Nate Bryant and The Klaben Ford Team for a fantastic, no pressure, sales experience! More

Great experience Tyler and the tech did a great job checking for issues! Tyler kept me updated along the way. Felt great about work performed. Thanks for the help! Tyler and the tech did a great job checking for issues! Tyler kept me updated along the way. Felt great about work performed. Thanks for the help! More

recurrent problem solved recurrent electrical issue, took extra time to coordinate car and hopefully resolve issue...car working great now....Did everything to make a irritati recurrent electrical issue, took extra time to coordinate car and hopefully resolve issue...car working great now....Did everything to make a irritating problem go away More

Just awesome Brandon is always treated us like family and always makes sure the car is fixed and washed.we feel very comfortable with him.. he is a great service a Brandon is always treated us like family and always makes sure the car is fixed and washed.we feel very comfortable with him.. he is a great service advisor More

Service Brandon made sure my car and I were taken care of. He was very nice and detailed about what was wrong with my car. He even found things I did not know Brandon made sure my car and I were taken care of. He was very nice and detailed about what was wrong with my car. He even found things I did not know that needed to be fixed. More

Fantastic communication and follow up, great experience I found Klaben online through the Ford.com website. They had the Shelby GT350R I wanted and Louis even went above and beyond by meeting me on Labor I found Klaben online through the Ford.com website. They had the Shelby GT350R I wanted and Louis even went above and beyond by meeting me on Labor day when the dealership was closed to show me this car even though they had just taken it off the delivery vehicle the day before. He was extremely knowledgeable about the GT350R and did a great job following up with me and responded to my questions in a timely manner. Overall it was a really positive experience, starting with Louis and continuing to the rest of the staff I met while waiting to finalize my paperwork. I highly recommend them to anyone looking to buy a new car. More

Excellent customer service! Matt Moyers and his manger Andy worked magic to get my deal done with all of the requests I made. Everyone was very friendly and Matt had my car ready Matt Moyers and his manger Andy worked magic to get my deal done with all of the requests I made. Everyone was very friendly and Matt had my car ready for me so I didn’t have to wait around for everything to get done late into the evening. This is the 3rd vehicle we have leased with Matt as our salesperson and we appreciate his excellent customer service and dedication to getting the deal done and making sure we are happy with the vehicle. Christine Klaben, in finance, was also very friendly and made a tedious task much more enjoyable! More

So long to complete The repairs took 2 months to complete. The communication was excellent (weekly) as was the workmanship. I was provided a rental car comparable to my C The repairs took 2 months to complete. The communication was excellent (weekly) as was the workmanship. I was provided a rental car comparable to my Continental. More

Good customer service Polite, clean, and thorough. My discounts were applied and an alignment was not needed; saving me money. Also, the service area was clean and my car Polite, clean, and thorough. My discounts were applied and an alignment was not needed; saving me money. Also, the service area was clean and my car was washed. More