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Klaben Ford Lincoln

Kent, OH

5.0
14,132 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,133 reviews

November 30, 2020

Roscoe always goes above and beyond! I needed to get an oil change and Roscoe and Brian Thompson made it as seamless as possible! Between the holiday and working I wasn’t able to make it in for my schedule More

by jseidel3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Thompson
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It's great to know that you had such a great experience working with Roscoe and Brian and we hope to see you again real soon!

November 29, 2020

I called in with a couple of questions; this gentleman pointed me in the right direction. Ended up getting everything I was looking for. Thank you! More

by Nateelmert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

November 29, 2020

Tim made the "ordeal" of buying a car a great experience. Klaben has an amazingly hard-working, personable salesman that made the experience natural and completely positive. More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln responded

David, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It's great to know that you had such a great experience working with Tim and we hope to see you again real soon!

November 29, 2020

This was my second vehicle purchase through Louis Polos via online in the last year!! This sales crew that works for Klaben Ford is incredible!!!!! They made both my purchases very easy with no stress what More

by countryboy7516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff works hard to go the extra-mile for our valued guests! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

November 29, 2020

I ran into a problem recently and called the dealership. Not only did they come to my work to get my truck they brought me a car to ensure I had transportation to get home. More

by GCarp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

November 29, 2020

Klaben Ford did a fantastic job assisting me through the sales process. I stopped in looking for a new F-150 and they had exactly what I was looking for. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Homrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Casto, Andy Bellian, Terry Colbert, Branden Johnson
Feb 09, 2021 -

Klaben Ford Lincoln responded

Joe, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

November 27, 2020

You ask and Roscoe shall deliver =) One of my least favorite things to do is the process of buying a new car and Roscoe made the process as easy as it could be! I leased with them 3 years ago and he re More

by chelsey.cathcart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln responded

Chelsey, thank you for your kind words about Roscoe and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 27, 2020

I honestly wish I could give more stars! Tim and Roscoe made my experience a comfortable one. They were so helpful and attentive. I’ll definitely be buying more cars here in the future! More

by Laurennnn6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are happy Tim and Roscoe were able to make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

November 27, 2020

Working with Klaben Ford Lincoln and salesman Tyler Kline made my car-buying process very easy and enjoyable. Tyler is a great salesman and walked me through every step so that we were on the same page. If y More

by Jkoch21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
Feb 09, 2021 -

Klaben Ford Lincoln responded

We are happy Tyler could make your experience a positive one! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 27, 2020

Our salesman Tim Sterling was by far the most knowledgeable car salesman I have ever met. I would recommend him to anyone looking for a new or used vehicle More

by Rwritz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind words about Tim and congratulations on your new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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