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Klaben Ford Lincoln

Kent, OH

5.0
14,131 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,131 reviews

December 10, 2020

Brandon was great! He treated me with respect and was very professional and polite. He explained everything and didn’t do anything until he spoke with me first. He went above and beyond when there was an More

by Jamie2276
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Feb 11, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! We are happy Brandon was able to help you out! We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

December 10, 2020

Came in for some body work for my kick and Brandon and the team got it done in no time thanks for getting me back on the road More

by Jeffmichael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are happy Brandon was able to help you out!

December 10, 2020

Excellent customer service! Took it in for a recall on the hood and Brandon went above and beyond. Extremely professional and friendly. Immediately felt my vehicle was in good hands. Would not hesitate More

by slvagen9816
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are happy Brandon was able to help you out! Thanks again for your business! Take care!

December 10, 2020

Terry was extremely helpful with my car. I was unaware of a lot of features until he showed me. Terry took his time and showed me each feature in detail until I understood everything. I felt like all the More

by MRSBELLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Brinko, Andy Bellian, Terry Colbert
Feb 11, 2021 -

Klaben Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Klaben Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

December 10, 2020

Very pleased with Matt on the sale of my car. I went up to look at a particular car and he had it ready and came through with what I needed to buy it. More

by TracyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers
Dec 19, 2020 -

Klaben Ford Lincoln responded

Hello Tracyb, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

December 09, 2020

It was a good experience! I'll be sure to return. Thanks to everyone who helped us along the journey of leasing our new Explorer. More

by pcblue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff works hard to go the extra-mile for our valued guests! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 09, 2020

Matt was great to work with! No pressure and took care of everything flawlessly! I will definitely recommend this dealership and when it’s time for another new vehicle I will return. More

by tcsjrbigfoot
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Moyers, Nate Bryant
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind words about Matt and congratulations on your new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 09, 2020

Klaben is not perfect, but they strive to satisfy their customers. Their efforts to satisfy the needs of the client in an accurate and efficient manner has not gone unnoticed or unappreciated. Mike B is co More

by ETMOD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JC Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

We are happy Mike was able to make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 09, 2020

Robert was very helpful and knowledge. He walked us through the whole process and was able to answer all of our questions. He was very quick to respond to calls and texts. I've never had a better exper More

by Adrian.d.jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind words about Robert and congratulations on your new vehicle! Thanks again for your business! Take care!

December 09, 2020

Brandon was extremely kind, professional, and efficient. I was very pleased with how quickly my service was completed. He went above and beyond what I expected and my car looks better than when I purchased More

by bjohnson0608
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We are happy Brandon was able to make your experience a positive one!

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