Back

Klaben Ford Lincoln

Kent, OH

5.0
14,648 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
Contact Dealership

1089 West Main Street

Kent, OH

44240

Directions

By Type

Showing 14,648 reviews

July 12, 2021

Overall we had a great experience with both Tim, in Sales, and Denise, in Financing, when we purchased our 2018 Ford F-150. Both were accommodating, friendly and knowledgeable with their respective a More

by DMarks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

July 12, 2021

Chris Volk at Klaben Ford Kent was outstanding he kept my payments the same as before. He was friendly and courteous and answer all my questions. More

by Lexilou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Chris here at Klaben Ford! If you're ever in need of more help, please let us know!

July 11, 2021

Excellent. Great. Very friendly people. Was impressed how Louis was very straight forward with me. Also he didn't try getting me to buy anything else more expensive. Let me buy the vehicle I came into bu More

by Luke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Opalko
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi Luke, thank you for your kind review; we are happy to pass along your comments to Louis here at Klaben Ford! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you for your business and we look forward to your next visit! Take care!

July 11, 2021

Problem is I have been having problems with the left turn signal and I have had to start to resolve it myself It was looked at and nothing was found but when I left the dealership and turned left the signa More

by jsimon760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Jul 12, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and for the positive marks left. We share this with our entire team and reflect on its content to know where we are succeeding as well as areas needing attention. After reading you comments it was apparent we let you down in repairing all of you concerns, no excuses. I enjoyed meeting you over the phone and appreciated your additional time and valuable insight, allowing us to pave the way for a resolve. Thank you again for your feedback. I and the entire Klaben team remain at your service.

July 09, 2021

I have coming to Klaben for 10 years for new and used vehicles as well as service. The Klaben team is professional, courteous, and honest. I will always recommend Klaben to others. Thank you. More

by TGILLIAM61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Sandy
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 09, 2021

Klaben is simply an awesome dealership and Ryan Gibson is the epitome of what makes them so great. Ryan listened to everything that concerned me. When a car was chosen, he explained every option on that ca More

by Misstari
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Gibson
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ryan here at Klaben Ford! If there is anything else we can do to assist you, please let us know! Take care!

July 09, 2021

Tyler was very accommodating and honest about my daughters car. He was extremely busy, but still took the time to make me feel comfortable. He is truly an asset at Klaben. More

by Kerrigan3k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tyler here at Klaben Ford! Feel free to reach out to us if you need anything. Have a wonderful day.

July 09, 2021

The Klaben Ford Service department is top notch especially for Kim in service! She continues to be professional and friendly every time we have taken our Explorer for service. More

by nbittner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kim here at Klaben Ford! We hope to be of service to you again! Take care!

July 08, 2021

Louis listened to what we wanted and and came through. Great friendly atmosphere. Will definitely return for cars in the future and refer everyone to Klaban More

by jcreter110
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Louis here at Klaben Ford! We're looking forward to your next visit with us! Take care!

July 08, 2021

This is the best experience I have had at a dealership in the over 50 years of buying a car. Robert Simon was able to meet and surpass my expectations. More

by sandya44256
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

sandya44256 responded

Thank you 😊 For your attention to meeting my needs

...
464
...