Klaben Ford Lincoln

Great Dealership Outstanding customer service, 4th car our family has purchased from Klaben Ford in Kent, Ohio. Mike Cooney has been very fair with us and makes the Outstanding customer service, 4th car our family has purchased from Klaben Ford in Kent, Ohio. Mike Cooney has been very fair with us and makes the process almost enjoyable! We've recommended Klaben to all our friends and family. More

Easy Communication! We went in to look at an Explorer but ended up buying a Navigator. I'm glad that the salesman, Gene Grabiec, suggested that we test drove it. It wor We went in to look at an Explorer but ended up buying a Navigator. I'm glad that the salesman, Gene Grabiec, suggested that we test drove it. It worked out so much better for our large family. We test drove the vehicle, took our time to think about it, and came back in a few days later to purchase it. Gene had everything all ready to go so that we were in and out in an hour - and that included a complete hands-on tutorial of the SYNC and navigation system. JT programmed our codes, phones, radio stations... it was so nice to not feel like I had to read the manual. Thanks! More

DANNY& CHRIS NEES RAISES!!! Danny and Chris made the decision to lease my car at Klaben a no brainer. Their service was more than extraordinary and will be the reason i recomend Danny and Chris made the decision to lease my car at Klaben a no brainer. Their service was more than extraordinary and will be the reason i recomend your store to friends and family. More

Bob Paytas=Awesome Great experience- he knows his stuff-- and even taught me how to drive stick! Many thanks- I'll be back in 18 months for sure. Great experience- he knows his stuff-- and even taught me how to drive stick! Many thanks- I'll be back in 18 months for sure. More

Positive customer experience Buddy was great to work with. He assisted me with order of my new 2015 mustang. Even though had not yet been formally trained yet, he was knowledgabl Buddy was great to work with. He assisted me with order of my new 2015 mustang. Even though had not yet been formally trained yet, he was knowledgable and patient as we made option choices. He even looked up the value of my vehicle using online resources and offered a fair value for my trade. I had been to a number of other dealerships previously, and would recommend stopping in to see Buddy first. More

Great job Thank you for the great service with the complementary Lincoln date night weekend!! Sean was an amazing person and you are very lucky to have him. Thank you for the great service with the complementary Lincoln date night weekend!! Sean was an amazing person and you are very lucky to have him. More

Top Notch Salesman My wife and I purchased a new 2014 Fiesta from Jeff Tetreault last fall and after almost a year we had a issue with setting up the phone thru the radi My wife and I purchased a new 2014 Fiesta from Jeff Tetreault last fall and after almost a year we had a issue with setting up the phone thru the radio system.at the time of purchase Jeff ( JT ) told us if there anything we needed down the road don't hesitate to call and that's what we did. JT met us the next day at the dealership and got our phone set back up and were told again don't hesitate to call, that is A+ customer service. More

Long term relationship We have bought a total of eight vehicles from Klaben over the last 16 years. We have been treated with respect and integrity. We have met with quali We have bought a total of eight vehicles from Klaben over the last 16 years. We have been treated with respect and integrity. We have met with quality service provided by knowledgable people who really care. The sales and financing staff go to great lengths to understand and meet our expectations. We will be back. More

I love my new card I purchased at klaben Ford Lincoln! I recently purchased a MKC at Klaben Ford Lincoln with the help and support of Dave Mott. Dave was very knowledgable about the car and was very thorou I recently purchased a MKC at Klaben Ford Lincoln with the help and support of Dave Mott. Dave was very knowledgable about the car and was very thorough in explaining to me the features of the car. Dave was always very friendly and cordial. I would recommend my friends and family to speak to Dave, if they were in the market for a new car. He was always very quick in getting back to us if we called him. Dave Mott is a great representative for Klaben Ford Lincoln. Klaben should be very proud to have Dave as one of their employees.Thank you Dave for your kindness, support, and professionalism in helping us purchase my MKC. More

Our experience was great. We new we were interested in the Lincoln MKZ Hybrid and our salesman, Sean Cross, made the experience easy. He did a great job of locating a car with We new we were interested in the Lincoln MKZ Hybrid and our salesman, Sean Cross, made the experience easy. He did a great job of locating a car with the specific options we wanted and getting the car to us in a timely manner. He was in constant communication with us every step of the way. He worked with us to complete some of the paperwork ahead of time which greatly reduced the amount of time we had to spend at the dealership the day we picked up the car. He was very through in reviewing all the details about the car when we picked it up. More