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Klaben Ford Lincoln

Kent, OH

5.0
14,826 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,826 reviews

July 21, 2016

Helpful staff for our ourchase Doug Carter is a an excellent listener and helpful sales associate. Ms. Klaben was also helpful in the finance / business office. Always a place to More

by AEZDRZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Klaben in finance, Doug Carter
July 21, 2016

service center Satisfied with my service. Would recomend this service center. Didn't have to wait long. Have been buying my families cars here for years. good. More

by MEASLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2016

It was good Nice relaxing experience. Not pushed into anything. And that is nice. So I pass the news on to family and friends. The long term employees says a lot. More

by tlk7676
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2016

Recall on the TCM Mona was excellent. She checked right away to see if my car was one of the ones on the recall. She scheduled an appointment that was convenient for More

by maryellenyeager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2016

Worth the Road Trip!! Klaben offered a large variety of vehicles I was interested in & Roscoe was "on it" when inquiring about availability-he understood what was important More

by Laurie Copeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenn Bowen & Roscoe Woodberry were Fabulous and a Joy to work with - it was a seamless process! Jim Bills was friendly as well & we enjoyed his wealth of knowledge. We left feeling like 'family'. Thank you!
July 20, 2016

Purchased a new 2016 Mustang This is the 4th car I have purchased (about the 8th for our family) and it's always the same - friendly people, easy process! It's the only place I'l More

by CherylT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2016

Review of my 15,000 mile maintenance check Dealership was prompt in scheduling my maintenance check.. Very courteous technician Kim Wolfram . Every thing check out great for 15,ooo miles. Got a More

by CHARLENEJANEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Bellian
July 20, 2016

Klaben Ford does things more right than others Buying a car can be a stressful experience. Vicki and I found courtesy right from the beginning as Joe Bellian opened the front door for us and began More

by DeliveryBoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Bellian
July 19, 2016

15,000 checkup equals two hours plus. I have always received great service from Klaben, but to do an oil change and a brake cleaning, that I was told would take an hour, to take over two h More

by DCOUGHLIN19394942
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2016 -

Klaben Ford Lincoln responded

I spoke with Don this morning and apologized for the poor communication. We could have and should have done better communicating about the length of time this service would take to complete. Don, thank you again for being understanding and for doing business with us for so many years.

July 19, 2016

Oil change My service experience was amazing as always. Price was fair Service excellent Time spent fair Instructions followed Waiting area clean Thanks Ki More

by ericbcorwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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