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Klaben Ford Lincoln
Kent, OH
14,816 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 14,816 reviews
August 03, 2016
Bad Experience I came to Klaben because the center console touch screen monitor in my car was not working. When I came for my initial consultation, I was told it wo I came to Klaben because the center console touch screen monitor in my car was not working. When I came for my initial consultation, I was told it would be about an hour to run diagnostics, so I chose to wait. Two and a half hours later, I had still not received an update. After inquiring, I learned that the system had been down for quite some time, so they had just started the diagnostic. I would have appreciated this communication earlier. After the diagnostic, they informed me a part needed replaced and they would have to remove a panel in the car to get the # off the item they needed. It was now closing time, so I had to schedule another appointment to return to get the part removed. On my third visit to the dealership, they installed the new part. I received a call that my car was ready, so I came to pick it up. I checked out with the desk and was told my car was right outside. I then went for a search for my car and finally found it located in the furthest back corner of the lot (actually in the weeds on the outskirts of the parking lot). It did not appear the car had been finalized by the service staff. The floor and seat coverings were still installed. After reprogramming the time on the panel, I noticed my navigation was not working. I went back in to speak with Jason, the service rep. He had left for the day. I was asked if my car had navigation when I purchased it (yes) and was told it would be another hour or so to get the navigation downloaded. I chose to leave and seek service elsewhere. Upon arriving home, I opened the glove box and it fell onto the floor. The technician had not re-attached it. Just the last nail in the coffin. Overall, quite a few minor problems escalated into one large headache. I have since contacted a friend at another Ford dealership and will be returning my car there to have the work completed. Although Klaben is a convenient location, I will not be returning. More
by hull
Verified CustomerEmployees Worked With
Jason DeMarco
August 03, 2016
Patience I continue to lease at klaben because of the great experience I always have- I almost wish this was a 2 year lease instead of 3 so I can go back soon I continue to lease at klaben because of the great experience I always have- I almost wish this was a 2 year lease instead of 3 so I can go back sooner! My sales rep is always patient with me and all my questions and isn't pushy and pressuring me to buy something I don't want or need. More
by Amy Wakefield
Employees Worked With
Bob Paytas
August 03, 2016
Fantastic experience Buddy Moore was fantasic to work with as well as Kenny King. It was top notch service and treatment from beginning to end. We'll definitely be back Buddy Moore was fantasic to work with as well as Kenny King. It was top notch service and treatment from beginning to end. We'll definitely be back for our next car! More
by Lexi
Employees Worked With
Kenny King, Richard "Buddy" Moore
August 03, 2016
Excellent Returned from a trip with multiple problems with our Milan. Called and spoke with Joe who was able to get us almost an immediate appointment along wi Returned from a trip with multiple problems with our Milan. Called and spoke with Joe who was able to get us almost an immediate appointment along with a rental/loaner car. Saw Mona when we came in. Very attentive to the problems and added in a recall we weren't unaware of. Kept us advised of the repair progress and let us know it would be another day waiting for parts. Car was ready when promised and was even washed. Excellent service for the car and excellent care from all those we dealt with. More
by NANDDGALLO
August 03, 2016
Excellent service for my Ranger. I always get great service at Klaben Ford Service Dept.. Thanks !!! The service was great, timely and done in a timely manner. The total cost was exc I always get great service at Klaben Ford Service Dept.. Thanks !!! The service was great, timely and done in a timely manner. The total cost was excellently reasonable. Thanks much. I'll be back. More
by JMANN17
Employees Worked With
August 03, 2016
I'm happy I leased a Ford Focus three years ago. I came back to Klaben because I really liked the way I was treated. Roscoe Woodberry is an excellent employee a I leased a Ford Focus three years ago. I came back to Klaben because I really liked the way I was treated. Roscoe Woodberry is an excellent employee and sales person. He was the main reason I came back. More
by Skye
Employees Worked With
August 02, 2016
Ford Escape Lease #2 I was so happy with my first lease of a 2014 Ford Escape that I returned to Klaben Ford to lease again. We returned to work with Matt Hryb who had ha I was so happy with my first lease of a 2014 Ford Escape that I returned to Klaben Ford to lease again. We returned to work with Matt Hryb who had handled the first lease and we ended up also working with Doug Carter. Both of them were very helpful in making the process very easy. I feel I could call either one with any questions or needs. I was very happy with the maintenance on my first Escape, and will continue at Klaben for their efficient maintenance service. More
by PATGYNN
Employees Worked With
Doug Carter, Matt Hryb
August 02, 2016
Awesome I purchased a new car while waiting for an oil change and tire rotation on my ,at that time, present car. I wasn't planning on purchasing a new car bu I purchased a new car while waiting for an oil change and tire rotation on my ,at that time, present car. I wasn't planning on purchasing a new car but after driving the Lincoln MKC I couldn't resist. I was coming to the end of my lease program anyway. Doug Carter, my salesman, is awesome! I have leased three cars from him and look forward to the next. Klaben employees in all areas are awesome. More
by FSYLVIS
Employees Worked With
Doug Carter
August 02, 2016
Such an amazing, smooth experience! Tex Welch is the most genuine and caring salesman. He made everything so easy for me, and he did it with a smile the whole time! He got me nothing but Tex Welch is the most genuine and caring salesman. He made everything so easy for me, and he did it with a smile the whole time! He got me nothing but the best deal and I could not be happier with my purchase, all thanks to Tex and the dealership! More
by JulesB1993
Employees Worked With
Tex Welch
August 02, 2016
Great Service Matt did a great job with us. Called to see if he was in and out of all the sales team Matt was the one that answered. We had bought a Truck in Novemb Matt did a great job with us. Called to see if he was in and out of all the sales team Matt was the one that answered. We had bought a Truck in November and Matt did a great job with us. My wife had given Matt what she wanted. He brought it too us and once she looked at this this was not what she wanted. Matt took us too the lot so she could look around. Matt made 2 more trips to get key's. And she found her dream car. Test drive done and we went in to see what we could do to get us in the 2017 Escape. He worked with us and the deal was done. Matt took the time to show us all the options and how they work. Will send everybody to see Matt Thanks for your help! More
by Rick Freund
Employees Worked With
Matt Hryb
