Klaben Ford Lincoln

Great experience After purchasing the car I thought it wasn't the car for me. There were some electrical issues that came up and I explained that I wasn't comfortable After purchasing the car I thought it wasn't the car for me. There were some electrical issues that came up and I explained that I wasn't comfortable with the car. Mr Klaben and Roscoe Woodberry, my salesman, explained to me that it wasn't a problem and it was replaced with a better vehicle and a cheeper price for my trouble. No hassle and the best customer service I have ever experienced at a dealership. I will go back for my next car! More

GREAT!!!!! GREAT GUY (Roscoe Woodberry)!!!! Would recommend all my friends and family to Klaben Ford..They make you fell like family when buying a vehicle...A++ GREAT GUY (Roscoe Woodberry)!!!! Would recommend all my friends and family to Klaben Ford..They make you fell like family when buying a vehicle...A++++++ More

Courteous, friendly, helpful, and efficient All of the employees at Klaben Ford in Kent are always very friendly, courteous, helpful, and efficient. My service advisor is Joe French whom I have All of the employees at Klaben Ford in Kent are always very friendly, courteous, helpful, and efficient. My service advisor is Joe French whom I have had service my vehicles over 10 years. He is very thorough in explaining everything that is done to my car and makes sure that it is washed and clean for me at my departure. Thank you, Joe for all your help More

Amazing This dealership is fantastic. I always feel welcome when I walk in. The kindness and respect from the people who work there make you feel at ease with This dealership is fantastic. I always feel welcome when I walk in. The kindness and respect from the people who work there make you feel at ease with any problems you may have with your car. More

Friendly Overall experience was good. Salesman were friendly and awesome. I recommend giving these guys a visit if you decide on a new vehicle in the future. Overall experience was good. Salesman were friendly and awesome. I recommend giving these guys a visit if you decide on a new vehicle in the future. More

Nice waiting room The waiting room is very nice! There is really not too much to say, and I am shocked that I must add words to met this criteria! The waiting room is very nice! There is really not too much to say, and I am shocked that I must add words to met this criteria! More

Looking for a fun car to drive and more! My salespeople Tim and Tom did a phenomenal job helping me find the perfect car for me. They asked me several questions and then really listened to my My salespeople Tim and Tom did a phenomenal job helping me find the perfect car for me. They asked me several questions and then really listened to my answers. Tim came up multiple color options and from that I found the car that was fun to drive, fuel efficient and so much more. The buying experience was fun, fair, and fast. I would definitely recommend Klaben.. More

Always pleased with service Every employee is friendly, greets you with a smile, service is thorough but timely. Always feel taken cared of here- never have had a bad experience Every employee is friendly, greets you with a smile, service is thorough but timely. Always feel taken cared of here- never have had a bad experience in the last 4 years I've been going here. More

Honest, helpful body shop service We have an older car that needs body work and it won't be covered by insurance. I needed advice from someone I trust so I asked Sales Manager Andy Be We have an older car that needs body work and it won't be covered by insurance. I needed advice from someone I trust so I asked Sales Manager Andy Bellian for a name. He recommended I talk to Steve in the body shop. I called him and explained our situation, that we didn't know if we should get the car repaired or salvage it. Steve invited us to bring the car in right away and within a day he called me with a very detailed list of options. We had taken it to other shops and the minimum estimate we had gotten was $4K; Steve broke down our options, beginning at $700. He patiently answered all of my questions and has gone above and beyond to put us on the right track. I'm very grateful to Andy for steering me to Steve and even more so to Steve for being generous with his knowledge. We are very pleased with the job his crew did. More

Outstanding service. Great service every time. I will recommend and continue to go to Klaben. Ford. The team reviews your car and will make sure the work is done correct Great service every time. I will recommend and continue to go to Klaben. Ford. The team reviews your car and will make sure the work is done correctly. More