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Klaben Ford Lincoln
Kent, OH
14,003 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 14,003 reviews
August 04, 2016
Quality service work done on schedule I took my wife's car in for 90,000 mile service. The work done was thorough and any items that were "above and beyond" were carefully explained as we I took my wife's car in for 90,000 mile service. The work done was thorough and any items that were "above and beyond" were carefully explained as well as advised on what could easily wait until a later service if I so chose. All in all, it was a good experience. More
by KPomeraning
Verified CustomerEmployees Worked With
August 04, 2016
You guys are great I am so happy with the service and and thrilled with the work done on my car thanks guy I would not go anywhere else. I am so happy with the service and and thrilled with the work done on my car thanks guy I would not go anywhere else. More
by JANICELCOCHRAN1
Employees Worked With
Jason DeMarco, Anthony Wilson
August 04, 2016
Very happy with truck Great dealership, with great sales people, especially Mike Cooney. Service is also great. Highly recommend klaben ford. You will be glad you came to Great dealership, with great sales people, especially Mike Cooney. Service is also great. Highly recommend klaben ford. You will be glad you came to klaben. More
by Gary & Carol Cox
August 04, 2016
Great service, my rep courteous, friendly! Klaben dealerships have been super to deal with when buying a vehicle or taking a vehicle in for service. Reps are friendly, courteous and very helpf Klaben dealerships have been super to deal with when buying a vehicle or taking a vehicle in for service. Reps are friendly, courteous and very helpful. I would recommend Klaben to family and friends! More
by andersonl
August 03, 2016
Excellent! I was leaving on a vacation and a shock had to be replaced. They promised I would have it and they delivered! As always, a good experience. I was leaving on a vacation and a shock had to be replaced. They promised I would have it and they delivered! As always, a good experience. More
by MBROTSKY
Employees Worked With
August 03, 2016
New Purchase Working with Doug Carter on the purchase of my new 2016 Ford Fusion was easy, fast and very pleasurable. I would recommend Klaben and Doug if you are Working with Doug Carter on the purchase of my new 2016 Ford Fusion was easy, fast and very pleasurable. I would recommend Klaben and Doug if you are thinking about purchasing vehicle. Doug is very professional. More
by pn2tso
Employees Worked With
Doug Carter
August 03, 2016
Excellent Returned from a trip with multiple problems with our Milan. Called and spoke with Joe who was able to get us almost an immediate appointment along wi Returned from a trip with multiple problems with our Milan. Called and spoke with Joe who was able to get us almost an immediate appointment along with a rental/loaner car. Saw Mona when we came in. Very attentive to the problems and added in a recall we weren't unaware of. Kept us advised of the repair progress and let us know it would be another day waiting for parts. Car was ready when promised and was even washed. Excellent service for the car and excellent care from all those we dealt with. More
by NANDDGALLO
August 03, 2016
Pushing What I Didn't Come For I came for an oil change and to have a few things checked out. The result was being talked to like I didn't have a clue to how a car works. I'm 60 yea I came for an oil change and to have a few things checked out. The result was being talked to like I didn't have a clue to how a car works. I'm 60 years old, and I've been working on cars since I was a kid with my dad. But to my dismay, they've gotten on this kick about having all their customers receive a "free" front end alignment inspection. Then they hit you with the results and their pretty graphs, showing you how far your wheels are out of align along with a "we can take care of that for only $89! People beware. everyone's front and back ends are not in perfect alignment. If your car is driving down the road and your steering wheel is not at center then yes, your car is out of alignment. You don'e need an inspection to tell you that. Okay, why am I so upset at this? It's not just because of the way I was talked down to and pressured, it was that I heard everyone down the line being offered and told the same thing. It was the same speech from each attendant, whether at the check-in or even in the waiting lobby!! The same take, the same speech. You just sort of sat there and got sick to your stomach as you heard person after person being taken advantage of. Where some of them legit? I'm sure they were. But this was not out of concern for the customer. This was to generate additional funds period. It might not of been a scam, but it was a scheme! More
by not happy
Employees Worked With
Eric Dyer
August 03, 2016
Excellent service for my Ranger. I always get great service at Klaben Ford Service Dept.. Thanks !!! The service was great, timely and done in a timely manner. The total cost was exc I always get great service at Klaben Ford Service Dept.. Thanks !!! The service was great, timely and done in a timely manner. The total cost was excellently reasonable. Thanks much. I'll be back. More
by JMANN17
Employees Worked With
August 03, 2016
I'm happy I leased a Ford Focus three years ago. I came back to Klaben because I really liked the way I was treated. Roscoe Woodberry is an excellent employee a I leased a Ford Focus three years ago. I came back to Klaben because I really liked the way I was treated. Roscoe Woodberry is an excellent employee and sales person. He was the main reason I came back. More
by Skye
Employees Worked With
