Klaben Ford Lincoln

Awesome vehicle, Awesome dealer experience We just completed the purchase of a 2016 Lincoln MKX from Klaben Lincoln in Kent, Ohio. We were very impressed with the professionalism of the Klaben We just completed the purchase of a 2016 Lincoln MKX from Klaben Lincoln in Kent, Ohio. We were very impressed with the professionalism of the Klaben dealership, especially our salesman Tyler Kline. Tyler did a totally professional job! Tyler was helpful and informative, but not pushy. His excellent follow-through made our buying decision an easy one. Once we decided on the model and equipment options we wanted, Klaben worked hard to meet our needs quickly. The paperwork process was smooth and effortless. Klaben is a very professional operation, which we can highly recommend . More

Fast and easy Love this dealership. The Klabens are great as are Terry Colbert, Mike Cooney and Doug Carter. They always are so helpful and make your experience so Love this dealership. The Klabens are great as are Terry Colbert, Mike Cooney and Doug Carter. They always are so helpful and make your experience so easy. Great place to buy a car. Thanks for being so helpful! More

Friendly and straight forward I'm always satisfied with Klaben's customer service. I've never had a bad experience with them. Both their service and sales teams are professional an I'm always satisfied with Klaben's customer service. I've never had a bad experience with them. Both their service and sales teams are professional and easy to deal with. More

Great service, easy and friendly My lease on a Ford Escape was up in Feb and I was across the street getting new tires so while I waited I ventured over to the dealership not expectin My lease on a Ford Escape was up in Feb and I was across the street getting new tires so while I waited I ventured over to the dealership not expecting to walk out with a new lease. But Nate and Doug were friendly, made me an offer I could not refuse where my new payments were only $40 or so more than now which wasn't too bad. They didn't pressure me and left the decision in my hands. They had a new Escape with the right color, features and just made the whole process easy for a customer. They really went out of their way to go over everything so I was comfortable in the process. More

Air suspension was out. Our air suspension went out 2 days before leaving for vacation. Got us in that day and had fixed the following day. Thank you so much! Our air suspension went out 2 days before leaving for vacation. Got us in that day and had fixed the following day. Thank you so much! More

New car Had a great experience with Danny at Klaben! He's sold my family other cars as well so we went to him first. This is the first car I've bought myself Had a great experience with Danny at Klaben! He's sold my family other cars as well so we went to him first. This is the first car I've bought myself and he worked with me really well to be able to afford it on my own, without one of my parents having to add their name to it. I love my new Focus SE and can't wait to drive it everywhere! :D More

Purchase of Ford Edge I had never been to Klaben before but wanted to test drive a used Ford Edge that they had on the lot. Buddy was my sales person and he was awesome! I had never been to Klaben before but wanted to test drive a used Ford Edge that they had on the lot. Buddy was my sales person and he was awesome! He and the staff there went above and beyond to accommodate me and ultimately I purchased the vehicle. They were fair on the pricing of the car I purchased and on the amount they gave me for my trade. I would not hesitate to buy from them again and would highly recommend them! More

Doug Carter and Klaben Ford deliver Excellence Just purchased a new 2017 Escape from Doug. As always, he took away the dread that always use to come in car buying and made the entire experience a Just purchased a new 2017 Escape from Doug. As always, he took away the dread that always use to come in car buying and made the entire experience a pleasure! This is our 4th vehicle with Doug and he continues to deliver exactly what he promises each and every time. We are loyal to Doug and Klaben as they have never disappointed us. Thanks Doug for another job well done and I love my keychain! All our vehicles have your contact info and roadside assistance at our fingertips! Great sales tool. Big thanks to Jen in finance as well. She always is smiling and makes the experience seamless! I'll be visiting Jason DeMarco in Service for that first oil change. Keep up the great work! Much appreciated! More

Great customer service I would like to give a shout out to Joe French for the awesome customer service he provided. He kept me updated on the progress with my car. He, als I would like to give a shout out to Joe French for the awesome customer service he provided. He kept me updated on the progress with my car. He, also, made sure I was aware of the amenities in the customer lounge. Thanks Klaben and Joe French for a pleasant dealership experience. More

Great service all around This dealership and service center is top notch. My service advisor has always treated me wonderfully, from everything my car needs to securing me a This dealership and service center is top notch. My service advisor has always treated me wonderfully, from everything my car needs to securing me a loaner so I can continue my day with my family while my car is being taken of (I am part of the loyalty link program) The times I have had to wait though the service was efficient and they did their best to get me on my way quickly. I highly recommended this dealer and this service facility. More