Klaben Ford Lincoln

Excellent service The work I had done, was done very well. The genuine parts from Ford didn"t hold-up well. We need to back our American Products. The work I had done, was done very well. The genuine parts from Ford didn"t hold-up well. We need to back our American Products. More

Gene did a good job Came all the way from Hinckley to look at a Lincoln MKS ,but it wasn"t there .Instead we looked at a different MKS .Gene Kallmeyer came out to show u Came all the way from Hinckley to look at a Lincoln MKS ,but it wasn"t there .Instead we looked at a different MKS .Gene Kallmeyer came out to show us the white MKS with awd and the ecoboost engine.He took us for a test drive,I loved the way it drove and all the extras on it.I said Iwould like to drive it another day but I couldn"t make it back for a couple days.So Gene said he would take it to me .We met closer to my area that Monday and I drove it.I like it, if we could meet with the price I would buy it .The next day we drove to Kent and bought it.Gene made it a very good experience and I would buy another car from Klaben and Gene.It is just a bit far 1 hour drive.I did notice a small ding on the back drivers side back,I didn"t notice before.If someone calls or writes back about the ding I will really be impressed. More

Great experience purchasing 2015 Explorer Great experience, Klaben worked with me to get the car sent from Ohio to Michigan, highly recommend this dealership. Had a few issues through out the Great experience, Klaben worked with me to get the car sent from Ohio to Michigan, highly recommend this dealership. Had a few issues through out the process on my side, but Tom worked with me through the whole process. Was nervous about purchasing a car without actually seeing it, but he provided me with tons of pictures, and the car arrived in great condition. My wife and I love the new car and the process of getting it was smooth with the help of Tom from Klaben. More

The very best experience imaginable! We could not have not been more pleased with our entire experience at Klaben. Car buying can be a stressful process which both Matt Moyers and Rich Kl We could not have not been more pleased with our entire experience at Klaben. Car buying can be a stressful process which both Matt Moyers and Rich Klaben immediately helped ease the stress making it a customer experience we won't forget. Not one time did we feel pressured or uneasy during the process. Not only did we purchase a new SUV at a great deal that we absolutely love, but gained a lot of very helpful consumer information along the way. Klaben will be our first choice in the years to come when both purchasing a new car and recommending the best dealership and service! More

Honest and Genuine Jason didn't feel comfortable letting me drive my car after finding a serious problem with the engine, so he comped me a rental car for the weekend so Jason didn't feel comfortable letting me drive my car after finding a serious problem with the engine, so he comped me a rental car for the weekend so my car could be serviced faster. Great service, fair pricing, and honest people. I would purchase a Ford again, if only to continue going to this service center. More

Called Me Back In Mike and Tom were very professional and attentive to my needs. They rechecked my brakes and assured me all was good. Was happy that Tom called me afte Mike and Tom were very professional and attentive to my needs. They rechecked my brakes and assured me all was good. Was happy that Tom called me after knowing I was not conform able with whether the brakes had been properly checked while car was in for the works service. So, he asked to recheck the brakes. Mike did a nice job explaining the wear of my brakes. Thanks Tom and Mike! More

Joe in service Joe has always exceeded my expectations. Both in time and performance. This last visit was as always quick and easy. My tire rotation, oil change , an Joe has always exceeded my expectations. Both in time and performance. This last visit was as always quick and easy. My tire rotation, oil change , and new wipers were done before I knew it. Gene G More

The only place we'll buy a car. We just purchased our second vehicle from Doug Carter, at Klaben Ford Lincoln in Kent. I can't really describe the anxiety I used to have about buying We just purchased our second vehicle from Doug Carter, at Klaben Ford Lincoln in Kent. I can't really describe the anxiety I used to have about buying a car. I'm sure it's probably the way many women feel about buying a car. The stereotypical attitude that you expect is for a car salesman to talk over you, or ignore you and only show your husband the car. Most likely not give you as good of a deal as they would a man... This has been the total opposite experience that I've had at Klaben. Every time I go to the dealership, they bend over backwards to take care of me. Doug and Christine have made the buying experience pleasant and easy. The service department is amazing. Mike B. always returns my call promptly, and always makes sure to get my vehicle in as quickly as possible. He's spent a lot of time on the phone with me, helping me figure out my sync system, and even helping me update my cell phone so it would work with my car. We just bought a new Ford Expedition, and we couldn't be happier. The sales team did an excellent job of working with us to give us a great trade-in value for my car and an amazing deal on our new vehicle. I will continue to purchase vehicles from Klaben, and Doug Carter. You can't put a price on great customer service. Klaben makes it a priority. More

Right car, right price There is not enough good things I can say about my experience working with Tom at klaben ford. I came in looking to upgrade from my ford focus as my There is not enough good things I can say about my experience working with Tom at klaben ford. I came in looking to upgrade from my ford focus as my wife and I had our first child. I was not exactly sure what I wanted to upgrade to, but I did know that I couldn't break the bank to get it. Tom did a great job listening to what I wanted from my new car and talking me through all my potential possibilities, and there were many. He was very patient as I had to keep checking in with my wife to get her input as well. After a ton of questions and discussion Tom was able to get me into the exact car I wanted for the price I was more than comfortable with. It is also definitely worth mentioning that I never felt any pressure from Tom to buy any of the cars I looked at. I truly felt that he had my best interest at heart and was more concerned with me feeling confident that I was making the right choice than just making a sale. I was a great buying experience and I would recommend this dealership and Tom to anyone looking for a new car. More

The Works I had "The Works" package done to my Ford Escape recently. The service I receive at Quick Lane is always professional, prompt, and efficient. I have n I had "The Works" package done to my Ford Escape recently. The service I receive at Quick Lane is always professional, prompt, and efficient. I have never had a bad experience getting work completed on my vehicle via Quick Lane. I recommend their services to everyone! More