Klaben Ford Lincoln

Great I had a great experience and left feeling i made a good deal please with my choice of vehicle and looking forward to more purchases I had a great experience and left feeling i made a good deal please with my choice of vehicle and looking forward to more purchases More

Oil Change Great experience, as always. Was in and out in no time. The people there are so friendly and fair...plus I got to use their wi-fi and get work done wh Great experience, as always. Was in and out in no time. The people there are so friendly and fair...plus I got to use their wi-fi and get work done while I waited. Would absolutely recommend! More

Bob Paytas did an excellent job. Thorough and professional. I appreciate that Bob followed up after the sale and continued to offer help when ever I needed it. I would consider shopping Klaben again. I appreciate that Bob followed up after the sale and continued to offer help when ever I needed it. I would consider shopping Klaben again. More

Great experience I was able to choose from a wide array of vehicles and found an ideal one. Dave Mott was terrific and made this purchase painless. Everything was s I was able to choose from a wide array of vehicles and found an ideal one. Dave Mott was terrific and made this purchase painless. Everything was straight forward. No unpleasant surprises. I've gotten at least six vehicles from Dave and I trust both he and the dealership. More

F-150 Z-plan leasing, a total joy Made the leasing costs extremely transparent and didn't try to hide behind the typical purchasing "templates". Doug was great and made himself availab Made the leasing costs extremely transparent and didn't try to hide behind the typical purchasing "templates". Doug was great and made himself available as needed and wasn't pushy at all! Couldn't come to an agreement on a trade, but while they were in possession to appraise my vehicle, they completed an outstanding recall with my blessing. Talk about helping me stay efficient! They also realized I wasn't a very local buyer, so they overnighted my plates once they arrived. More

Outstanding Customer Service Long After the Sale I have purchased several vehicles through Buddy Moore (salesman), Tim Casto (Mgr) and even Mr Rich Klaben (owner) at Klaben. All of my experiences hav I have purchased several vehicles through Buddy Moore (salesman), Tim Casto (Mgr) and even Mr Rich Klaben (owner) at Klaben. All of my experiences have been quite wonderful. However, what truly has left the most positive lasting impression is their commitment to standing by their product and ensuring my satisfaction. They have quite literally gone above and beyond doing everything they can to address any and all issues (no matter how small they may be) to guarantee my happiness and satisfaction even long after the sale. For me, there is no other dealership I trust or will shop!! More

They made it right. A while back I posted a negative review regarding the service department and how they damaged my new vehicle during a repair. Since that time, they ha A while back I posted a negative review regarding the service department and how they damaged my new vehicle during a repair. Since that time, they have not only fixed the vehicle, but have gone above and beyond to inform me of any work that should be done and to make sure that I'm satisfied with the work. They are taking measures to improve their service and it shows. Ever since the incident, they have treated me fairly and with respect. My vehicle looks great now too! More

"Excellent Experience" My husband and I went to look at Lincolns, and everyone was so friendly, and personable our looking turned into him leasing a MKC in September 2016. My husband and I went to look at Lincolns, and everyone was so friendly, and personable our looking turned into him leasing a MKC in September 2016. We received excellent service and our salesman Terry Baugnman was quite attentive and assisted us through the process. When it was time for me to make a new Lincoln purchase my husband and I gave Terry a call and he met with us and I leased a new MKZ. We also took a family member so that he could look around and he too became a Terry Baughman Fan, and a first time car owner. Thanks, Hank and Jackie Lawson More

New Lease This is my second lease from Klaben Ford in Kent, and I am very pleased with the service I received from Tom Nicodemus. He was more than accommodating This is my second lease from Klaben Ford in Kent, and I am very pleased with the service I received from Tom Nicodemus. He was more than accommodating, not only during the sale, but in the hours leading up to my visit. He called to confirm my visit, as well as collected details/preferences from me on what it is I would like. He was prepared with all of my vehicles of interest upon aririval. All lease details were explained to me, so that I fully understood the agreement. I always strongly recommend Klaben to friends and family. More

the drive from Mentor was well worth it. Good service! Don Xu was very professional and helpful. Listened to my concerns and even offered shuttle service if needed (which I didn't). Very good experience Don Xu was very professional and helpful. Listened to my concerns and even offered shuttle service if needed (which I didn't). Very good experience More