Klaben Ford Lincoln

Fabulous We had spent 3 1/2 unnecessary hours at Liberty Ford in Canton. Made us skeptical, lied to us, hidden costs about a new lease - we had been very good We had spent 3 1/2 unnecessary hours at Liberty Ford in Canton. Made us skeptical, lied to us, hidden costs about a new lease - we had been very good customers the last several cars/trucks. Walked out, frustrated. 2 days later went to Klaben in Kent, met Roscoe and the world moved. I ended up a very satisfied customer with a new leased MKC. He is a superb salesman and good good guy. My husand and I will be back - and for good as we continue to purchase and lease Ford/Lincolns. Thanks for a truly awesome experience. More

Doug Carter and Stephanie in the finance office were great Doug Carter made a good experience out of a bad situation with my vehicle. I was treated very well and believe I received a great deal on my new car. Doug Carter made a good experience out of a bad situation with my vehicle. I was treated very well and believe I received a great deal on my new car. More

Great Experience My overall experience was great. The staff was friendly, knowledgeable and I did not feel any pressure from the salesman. He listened to what I want My overall experience was great. The staff was friendly, knowledgeable and I did not feel any pressure from the salesman. He listened to what I wanted and found the right vehicle for me. In addition, the sales rep spent quite a bit of time on this as it was my first Ford purchased in my life. I have only ever driven GM products. More

Very helpful, and welcoming staff My experience at klaben has been fantastic. All of my requests were met and everything was handled in a very timely fashion. I am very pleased with th My experience at klaben has been fantastic. All of my requests were met and everything was handled in a very timely fashion. I am very pleased with the customer service. More

GREAT! GREAT! DOUG CARTER,TERRY COLBERT,AND JENN WHO DID OUR PAPER WORK WERE ALL SO GOOD TO US . THEY EXPLAINED EVERYTHING TO US AND WE LEFT WITH A NEW FORD AND A DOUG CARTER,TERRY COLBERT,AND JENN WHO DID OUR PAPER WORK WERE ALL SO GOOD TO US . THEY EXPLAINED EVERYTHING TO US AND WE LEFT WITH A NEW FORD AND A SMILE ON OUR FACE. MY FAMILY HAVE BEEN DEALING WITH KLABEN FORD SINCE EARLY EIGHTIES WHEN TERRY WAS A YOUNG SALESMAN .HE STILL BELIEVES IN GIVING GREAT CUSTOMER SERVICE . More

veary good & pleasent trust them for honesty in & out at reasonable time. Let you know other problems of concern to take care of. Been coming here for seven years. They take good care of me. in & out at reasonable time. Let you know other problems of concern to take care of. Been coming here for seven years. They take good care of me. More

120k check, AC redo, back brakes I brought my car in for the 120 k checkup. I also wanted the ac checked since it does not work. My car is a 2010 Ford Focus. My last (2000) Focus had I brought my car in for the 120 k checkup. I also wanted the ac checked since it does not work. My car is a 2010 Ford Focus. My last (2000) Focus had over 200k miles on it when my son passed it on to another person. This check floored me as the ac repair was very expensive. I checked around, searched the web, researched new cars, but ultimately decided to do the repair. I worked with Kim Wolfram who has been an excellent service rep. I have gone to her for years and trust her judgment and wisdom. AS I shared that I was shocked at the price, Kim advocated for me to help some in this area. She stayed late as well, to accommodate my late return for pickup. She also had the car ready for my out of state trip the next day. I have put over 700 miles on the car since I picked it up. It runs like a charm and the ac is perfect. I run it every minute to get my money's worth! :) Thanks for being such a great dealer/representative/service center. I really appreciate it and hope that my car will hold out to another 200 k! More

The best!!!! GENE is the Best!!! Best experience ever I couldn't be happier with my experience!! GENE went above and beyond to make this happen.. EVEN went as far GENE is the Best!!! Best experience ever I couldn't be happier with my experience!! GENE went above and beyond to make this happen.. EVEN went as far as finding a big now to put on my new truck since it was a birthday present... More

Great Service We have been dealing with Kim Wolfram in the Service Dept. for a long time. We just brought in our new Ford Edge for its first oil change. The servi We have been dealing with Kim Wolfram in the Service Dept. for a long time. We just brought in our new Ford Edge for its first oil change. The service was excellent as usual. She does a great job taking care of her clients! More

Very pleasant I was recommended to Klaben when I got into financial problems. I went into the dealership not feeling very optimistic about my situation. Doug Carter I was recommended to Klaben when I got into financial problems. I went into the dealership not feeling very optimistic about my situation. Doug Carter was more than just helpful with getting me in another vehicle, he was very reassuring and that help calm me down enough to get through this situation. I will definitely be back to Klaben Ford after my lease term and recommend Klaben to everyone.....Thank you for all the help Doug... More