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Klaben Ford Lincoln
Kent, OH
14,666 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 14,666 reviews
May 08, 2017
Surpassing Expectations !!!! AMAZING how you "aim to please"!!! Every experience at Klaben Ford in Kent, Ohio has been "over and above" what I have assumed it would be. THANK YO AMAZING how you "aim to please"!!! Every experience at Klaben Ford in Kent, Ohio has been "over and above" what I have assumed it would be. THANK YOU SOOOOO MUCH for exceeding my expectations!!! More
by darmjarvi
Verified Customer
May 08, 2017
Repair/replace trunk module You had me fixed & on my way within 24 hrs. Kyle did a good job. The loaner car that was given to me was very nice. You had me fixed & on my way within 24 hrs. Kyle did a good job. The loaner car that was given to me was very nice. More
by JIM.TUTTLE
Employees Worked With
Kyle Sott
May 08, 2017
Nail in my tire I highly recommend this service center, great customer service and quick repairs. Kyle was very helpful when I came in, he diagnosed my car within min I highly recommend this service center, great customer service and quick repairs. Kyle was very helpful when I came in, he diagnosed my car within minutes and the technicians were able to plug the hole in my tire in just a couple hours. More
by morettir2012
Employees Worked With
Kyle Sott
May 08, 2017
Maintenance and Bluetooth phonebook issue In for the 7500 mile service. Done in a timely manner. Mike Brandvold also tried to assist with an issue with my phone which wouldn't download the t In for the 7500 mile service. Done in a timely manner. Mike Brandvold also tried to assist with an issue with my phone which wouldn't download the total phonebook from my phone to the Sync system. After trying a few things we both agreed it was a phone issue vs a Sync issue. I appreciated the attempt to resolve even tough it turned out not to be a car problem. More
by tiger1467
Employees Worked With
May 07, 2017
Fair/average service and experience I scheduled my appointment on line and dropped my keys and car the night before my 8:00 am service appointment. I did not know or meet the technician I scheduled my appointment on line and dropped my keys and car the night before my 8:00 am service appointment. I did not know or meet the technician assigned to my car. When I went to pick up my car later in the afternoon everyone was busy and no one greeted me. I wandered around trying to get someone to acknowledge me. A man walked in and asked if I'd been helped. I explained no and that I was picking up my car. He pointed to two techs on the right and said one of them would help me when they got off the phone. They didn't. Two employees walked into the garage and stood and talked to each other ignoring me. Meanwhile, the original person that spoke to me disappeared. There was no one at the cashier's desk but there was a lady at the rental desk and apparently could not help me. Just then, a young couple with kids walked into the garage and were immediately greeted by the two men talking. This upset me. The guy that originally talked to us reemerged from the back. I said "hey, can someone help me? I just want my car!" He said "hold on" and went into the back again and then returned and told me the lady at the rental desk would help me... She seemed put off and reluctantly helped me. She took my credit card and gave me the receipt and never reviewed with me. I was not pleased with your service or my experience and giving you 3 stars is probably too kind. More
by jhudson819
Employees Worked With
No one introduced themselves to me.
May 07, 2017
Perfect Always treated respectfully and like my time is valuable. Fast,dependable service.I've been coming here for several years now and will continue to. Always treated respectfully and like my time is valuable. Fast,dependable service.I've been coming here for several years now and will continue to. More
by katorebecca
Employees Worked With
Patrick Sandy
May 07, 2017
Working in faith! In any business or personal workings, all you can expect is everyone involved practice good faith. Klaben Ford acted in good faith in regards to my p In any business or personal workings, all you can expect is everyone involved practice good faith. Klaben Ford acted in good faith in regards to my personal needs as much as my transportation desires. The sales force and I worked together to finalize a deal that we could both live with. Klaben Ford made me feel that this sale was only the beginning of a long term relationship in future considerations on why I should buy a Ford product and buy from Klaben, Treat people with respect and respect will be given. The experience to purchase a new Ford from Klaben was much different than most. Try Klaben and I know you will agree. More
by louisgermano
May 06, 2017
Great Dealership My experience at Klaben was very pleasant. My salesperson, Dan Peters, was very helpful and made my transition from one lease to another seamless. A My experience at Klaben was very pleasant. My salesperson, Dan Peters, was very helpful and made my transition from one lease to another seamless. Also, Jennifer in finance was very helpful and efficient even though the dealership was busy. I would highly recommend Dan, Jennifer, and Klaben. More
by Explorer Enthusiast
May 06, 2017
Made my needs adorable! Fast and friendly. Had very little time to make it to the dealer was able to quickly "through text" let the dealer know what i needed. And when time came to test drive t Had very little time to make it to the dealer was able to quickly "through text" let the dealer know what i needed. And when time came to test drive they came to me. On my lunch brake. I was able to get a feel for the truck. We discussed price on site. There were able to add my tow mirrors and picked it up sat. was in and out in less than a hour. Best buying experience yet. Thanks klaben! More
by Matt Lingro
May 06, 2017
Body work Klaben took care of my company car quickly and efficiently. Nick was great and answered all my questions. If I had to have an accident, it was the bes Klaben took care of my company car quickly and efficiently. Nick was great and answered all my questions. If I had to have an accident, it was the best possible outcome. Thank you! More
by mkc0409
Employees Worked With
Nick Johnson
