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Klaben Ford Lincoln

Kent, OH

5.0
14,676 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,676 reviews

May 28, 2017

2 hour oil change Looks like they forgot about me. 2 hours for an oil change...had to reschedule meeting. I had to ask before they realized the mistake. More

by info42
Recommend Dealer
No
Employees Worked With
Kyle Sott
May 31, 2017 -

Klaben Ford Lincoln responded

Hello and thank you for providing your valuable feed back and review of your recent service visit. The level of service you received is unacceptable, not only to you, but to our entire team as well. I also consider it embarrassing for our organization as we coach and train regularly, as we will do using your comments, to try and achieve a level of service that we want our customers to expect and that they deserve. I invite you to contact me if you wish, to see if there is something that I can do for you at this point. Again, I thank you for your feed back, apologize for us not respecting your time, and I truly value your business. Mike VanHoose, mvanhoose@klaben.com, 330-593-6789.

May 28, 2017

" Great people with excellent service " Always looking forward to take my car for service at Klaben Ford Lincoln in Kent. Kim Wolfram is awesome, terrific and very knowledgeable woman. She t More

by FKYRIAKEDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2017

Purchase F150 from Bob Paytas at Klaben Ford I had a Great purchase experience with Bob Paytas at Klaben Ford in Kent. Bob had good communication back and forth through text and phone calls. He m More

by F1502013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary in parts, Bob Paytas
May 27, 2017

Outstanding Our salesman Dan Peters could not have been more helpful or accommodating! We have used his services in the past and he continues to go above and beyo More

by MBATTAGLIA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Peters, Stephanie Slomberg, Jim Bills
May 27, 2017

FRIENDLY AND CONCERNED PEOPLE ARE EXTREMELY EAGER TO SOLVE YOUR PROBLEM, VERY FRIENDLY, VERY NICE FACILITY.. WHEN YOU ARE THERE YOU FEEL CATERED TO. LIKE THE DOUGHNUTS More

by JPARKS005
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2017

Great people and place to do business buying or leasing cars I just purchased a 2017 Ford Escape. Gene Kallmeyer is a terrific salesman, My husband and I told Gene what we wanted and he found exactly what we More

by Donna M Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Kallmeyer, Andy Bellian
May 27, 2017

Quick service that had me on my way before I expected! Thought I'd be sitting in customers' lounge for a few hours, but an hour later my car was ready to go. Service dept. even had it washed! More

by andersonl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2017

Quality Never have I been treated better than at this dealership - from the owner, to the sales person and the finance department. Mr. Klaben has created - i More

by marf2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
May 26, 2017

Finally experienced the "Lincoln Experience." For the first time since we leased our Lincoln we were offered a complimentary vehicle while our MKX was being serviced which was a big help as my h More

by rwalters64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Xu
May 26, 2017

Outstanding Service by the Entire Klaben Staff Joe Bellian was great to work with over the past few months. He was very responsive over the phone/text and was considerate of my time. Throughout the More

by Dan G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Bellian, Andy Bellian
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