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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,896 Reviews

1,896 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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December 08, 2024

I have been bringing my truck in for routine maintenance for a couple years now .Joe Hilliard and the crew do a great job! More

by georgefurner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

Joe is great, helpful and goes above and beyond. Always a pleasure working with Joe More

by cwilli20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

Great Dealership! ! Enjoy the way they take care of their customers!! Thanks to Klaben Associates all Heart!! More

by ron_heaps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

They have always treated me very. They have been very prompt servicing my Jeep,, and washing it. Great experience! More

by sfcbyrd484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Shalon was very professional and what I loved was he made a follow up call to make sure that everything was ok. (It is) And he also took care of my upcoming service in a few weeks. Very friendly and courteo More

by hrddwrkk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

Joe was very knowledgeable and didn't keep me waiting---he provided a loaner car, keeping me aware of progress of my car More

by sherri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

I worked with Joe H. in the Service Department and he Was very attentive to my concerns and needs. More

by Matt Aikens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

Joe was very professional, and my vehicle was ready before the promised time. I will be back More

by briankvaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

Very friendly, knowledgeable and great customer service. Was able to accommodate me for the service on my truck More

by maz7dared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2024

I explained the issue over the phone when I scheduled the service, then when I arrived, I had to explain it again. Then after I was in the waiting room for an hour, I had to explain it again. All for a ta More

by odiex2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Sean, Thank you for taking the time to speak with me on the phone today regarding your visit. We also appreciate you taking the time to complete the Dealer Rater survey, the ratings, and the candid feedback. Your feedback is important as we share it with the entire team to reflect on how we are doing from the customer's perspective. Your overall rating indicates that we did a good job during your recent experience, but it also tells us we could have done better. Without honest feedback like yours, we would never know where we stand, when we need to coach, and when we need to celebrate. After our conversation, I can see and totally understand why you would be frustrated. As agreed, I will reach out to you directly as soon as I see an update as to when the 75B recall will be available for your model year. You have my cell phone, but you can also reach me at 330.673.3139 ext. 405 or email at jashley@klaben.com. Thank you, Sean!

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