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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,046 Reviews

2,046 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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November 22, 2024

Klaben in Kent,the best in Ohio. I have dealt with a lot of of dealers in my time,but Klaben is the best! A special thanks to Joe and his team,He gets the job done right the first ti More

by nosbightennek
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2024

Shi Bryan helped me with what I needed. Very knowledgeable and gave me the best experience. More

by Filippino8882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shi Crockett
November 20, 2024

Service was quick and awesome. Truck runs better than new. Wish everything worked as well as this dealership. More

by csiegert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Dolan
November 16, 2024

Joe always does a great job when handling my service needs. Form routine maintenance to when I've had issues, I always feel appreciated as a customer. I've had every bit of service on my Jeep Grand Cher More

by MARKABRAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2024

The service department just needs to listen to their customers more often in certain situations. More

by Dlhepner6264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harley
Nov 10, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Hello, Thank you for taking the time to leave us a review. Your feedback is extremely important to us and is a crucial part in making our departments better as a whole. Clearly our actions put you in a position to not be completely satisfied with your visit. This was not our intention and I apologize for your experience. That being said after researching through our database I was unable to find any information regarding your visit. I would love the opportunity to speak with you in regards to this visit in hopes to gain some insight and bring some resolution to this matter. I can be reached at any of the options below. Again, thank you for your feedback and we sincerely apologize for your experience. Looking forward to hearing from you soon! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

November 09, 2024

Service was great. Took no time at all for my vehicle to be serviced and ready. Elizabeth was very nice and helpful during my time there More

by Gio Watkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2024

Always a pleasant experience at Klaben Chrystler/Jeep! ! No matter if purchasing a vehicle, or scheduled maintenance. Joe Hilliard has made it his top priority to make sure I'm treated like family. Which i More

by WGEDEON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Kelly, Harley Burrows
November 07, 2024

I always appreciate the service here. They listen to my concerns and check them out. They do a good job communicating. Joe was very helpful getting done what was needed. Melissa was great More

by whhenricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pasko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa ?
November 06, 2024

Everyone was great as always! ! Love my new Jeep! Would definitely recommend to all my family and friends!! More

by tealbowling9698
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2024

Always friendly and courteous. Took the time to address my concerns. Called and follwed up the next day More

by phi41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley Burrows
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