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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.7
1,754 Reviews
Call Service Center (330) 673-3139

1,754 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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October 30, 2023

Had the death wobble for the second time on my Jeep wrangler. They got me in very quickly and had my car back to me in a timely manner. More

by egeist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Davis
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October 30, 2023

Kara was fantastic! The whole job itself though took a little longer than I thought it would. More

by mzarle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Semety
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Oct 30, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to complete and return your review. It is always our goal to provide a truly exceptional experience each and every time that you visit us. Your kind words affirm that our culture is alive and well. Please accept my apology for failing to provide the efficient and speedy service that you are accustomed to. It was not our intention to fail you in this manner. Would you have a few minutes to speak with me regarding your service? Feedback such as yours is an integral part of our ongoing efforts to perfect our processes and will be shared with our team members to ensure that we are improving. I promise to make whatever arrangements are needed to ensure that I minimize any further inconvenience to you. I and the entire Klaben team remain at your service. Kindly, James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

Helpful
October 28, 2023

Joe Hilliard always knows what service my Jeep needs ! He even had my car washed . More

by JRUGGS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 27, 2023

Joe is very great to work with . He explains all the details really well. I would recommend him to all my friends. He always gets me an appointment when I need one. More

by rickrwhite3399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 27, 2023

recall on converter - got car back same day I dropped it off!!! Extremely pleased with the turnaroung. More

by JimL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 26, 2023

Kara has been incredibly helpful with my most recent visits to Klaben for service on my 2018 Compass. She has updated me every step of the way and explained things throughly to help me through this proc More

by rourkekm92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Semety
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Helpful
October 24, 2023

I always have a great experience at Klaben and with the staff whether it’s sales or service. More

by clsr1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
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October 23, 2023

Kara was great! She really took the time to make sure I was satisfied and happy! More

by alexhuth22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Semety
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October 22, 2023

Joe, my service director, was helpful, knowledgeable, and friendly. Always excellent service. My parents went to Klaben, as did my grandparents. Highly recommend. More

by trckntrble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 20, 2023

Everyone that I came into contact with was very friendly and welcoming! I greatly appreciate the willingness and flexibility Klaben showed to get my truck in for service. More

by matt.ickes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
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