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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,808 Reviews

1,808 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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January 16, 2024

Both Joe and Klaben techs did a great job on my oil change as well as my exhaust leak repair. They worked with my aftermarket warranty and kept me informed of the process as we went. I've taken my Ra More

by jkkinne1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2024

Wonderful, friendly service. Very professional atmosphere. Kind employees. Quick assessment, comfortable waiting area, nice refreshments. More

by amlong21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Rich
January 12, 2024

Dave McGraw was very nice and very helpful when we purchased our leased vehicle. The finance guy was also nice and friendly. It was a pleasure doing business with your dealership. More

by duckhunterdjc
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave McGraw
January 11, 2024

The people down at Klaben Service go the extra mile to get you in, and your car serviced and back on the road in a timely manner.They are always courteous and will answer any questions you might have.Defi More

by rcales2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Gauthier
January 10, 2024

Klaben employees provide fast, convenient and friendly service when scheduling my Jeep Wagoneer. Thank you! More

by amstrohfus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2024

Klaben provided excellent service for my vehicle. They are thorough and do a complete job. More

by VictorMarozzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2024

Joe Hilliard and team were friendly, professional, and took care of everything needed! Will be back! More

by johnrebeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold, Amanda Davis, Logan Rich
December 29, 2023

As always, Joe was amazing. Always attentive and informed me of the whole process. Cheers Joe! More

by JRUMS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2023

I took my car in for a tire pressure alert malfunction. The piece was replaced as well as getting new brakes. When I got in my car, I noticed the light was still on. I asked about it and was told that I More

by Shelley G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Davis
Dec 29, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Shelley, Thank you again for taking the time to complete your review of our service department. While we appreciate the opportunity to repair the vehicle, I would like to apologize for the inconvenience of needing to return. We certainly empathize with how frustrating this must have been. If ever you need anything, please don't hesitate to reach out. I and the entire Klaben team remain at your service. Kindly, James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

December 27, 2023

Courteous employees they keep you informed as they work on your vehicle, and they do what they say. More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Rich
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