Back

Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,002 Reviews

2,002 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

Sort by
October 26, 2024

Wait time for service was longer than expected and oil was overfilled and I had to return the next day for another 2 hour service visit while they drained oil and replaced air filter because oil overflowe More

by rdktubo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Hilliard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Dolan
Oct 27, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. I apologize for putting you in the position of being dissatisfied. This was not our intention, but I will make no excuses. We are better than what this visit portrayed. Putting myself in your shoes, I too would have been frustrated and disappointed by the experience. We ask for feedback because we truly want to hear it. It is a valuable resource for the coaching and counseling sessions that are regularly conducted with our teams. An experience such as yours gets the attention of the entire leadership team and is addressed internally in the appropriate fashion. All of that being said, I welcome the opportunity to speak with you directly, so that I can gain further insight into your experience, and then to see what I can try and do for you at this point. It is important for us that our customers hold us accountable, every day, as we work to separate ourselves from the competition. I will end by thanking you again for your feedback, and I apologize once more for your experience. The entire Klaben team remains at your service, and we look forward to speaking with you soon. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

October 25, 2024

We were very pleased with how the dealership looked at our problem with the nav system and was more than willing to make it right. We truly appreciated that and made a huge impact on our views of the dea More

by marilyn.merriman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

I have never had a problem with any service from here. Joe is great and everyone else is friendly. The waiting area is great and clean .They have charging stations for your phone and drinks and snacks whi More

by sedwards520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Everyone in the service department is great. Jeffrey Beane helped me buy the truck of my dreams. Casey Shaw was very helpful with an issue that was resolved. Thanks all. More

by LESLIEBARRETT9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Klaben never gave up until he fixed an issue., Jeffrey Beane, Melissa Dolan
October 19, 2024

As always dealing with Klaben s service department is as pleasant an experience as possible. Jarred Taylor made the process move smoothly, I was in and out pretty fast. Thats why my wife and I have bee More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2024

Absolutely amazing. Attentive & extremely knowledgeable. I appreciate the time that was taken in helping me with my situation More

by Shauwnbeythomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Farone, Harley Burrows
October 17, 2024

I scheduled a service appointment with Joe Hilliard for several different things that needed done. Joe assisted me in picking out a new set of tires for my Ram truck and explaining my options. I also neede More

by Tim123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2024

Easy place to get work done esp if you got vehicle there. Friendly, quick, and easy to schedule an appointment. More

by andrea.kumse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Kelly, Melissa Dolan, Harley Burrows
October 15, 2024

Harley was fantastic! ! She knew that we were in a time crunch to get our vehicle serviced and she delivered!! More

by landers.t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harley Burrows
October 12, 2024

I live 45 minutes away from Klaben, but I bought a certified preowned jeep from them. I had a local technician notice an issue with my car while getting an oil change. I called Klaben and spoke to Joe More

by wally1323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shi Crockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
19
...