Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,002 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
Wait time for service was longer than expected and oil was overfilled and I had to return the next day for another 2 hour service visit while they drained oil and replaced air filter because oil overflowe was overfilled and I had to return the next day for another 2 hour service visit while they drained oil and replaced air filter because oil overflowed into air filter. Oil mess throughout engine compartment. The vehicle was messy and not cleaned up…. I keep my vehicle clean and even wipe down accessible areas to keep it looking nice. Car was even messier after second service visit. Very sloppy unprofessional experience! More
We were very pleased with how the dealership looked at our problem with the nav system and was more than willing to make it right. We truly appreciated that and made a huge impact on our views of the dea our problem with the nav system and was more than willing to make it right. We truly appreciated that and made a huge impact on our views of the dealership. Thank You More
I have never had a problem with any service from here. Joe is great and everyone else is friendly. The waiting area is great and clean .They have charging stations for your phone and drinks and snacks whi Joe is great and everyone else is friendly. The waiting area is great and clean .They have charging stations for your phone and drinks and snacks while you wait. More
Everyone in the service department is great. Jeffrey Beane helped me buy the truck of my dreams. Casey Shaw was very helpful with an issue that was resolved. Thanks all. Jeffrey Beane helped me buy the truck of my dreams. Casey Shaw was very helpful with an issue that was resolved. Thanks all. More
As always dealing with Klaben s service department is as pleasant an experience as possible. Jarred Taylor made the process move smoothly, I was in and out pretty fast. Thats why my wife and I have bee as pleasant an experience as possible. Jarred Taylor made the process move smoothly, I was in and out pretty fast. Thats why my wife and I have been coming back to Klaben since 1998 More
Absolutely amazing. Attentive & extremely knowledgeable. I appreciate the time that was taken in helping me with my situation Attentive & extremely knowledgeable. I appreciate the time that was taken in helping me with my situation More
I scheduled a service appointment with Joe Hilliard for several different things that needed done. Joe assisted me in picking out a new set of tires for my Ram truck and explaining my options. I also neede several different things that needed done. Joe assisted me in picking out a new set of tires for my Ram truck and explaining my options. I also needed to get an oil change, a brake dust shield and sensor installed! I needed to leave my truck for a few days to complete all of the work. Joe kept me informed about the process along the way! Thanks Joe and the Klaben Team More
Easy place to get work done esp if you got vehicle there. Friendly, quick, and easy to schedule an appointment. Friendly, quick, and easy to schedule an appointment. More
I live 45 minutes away from Klaben, but I bought a certified preowned jeep from them. I had a local technician notice an issue with my car while getting an oil change. I called Klaben and spoke to Joe certified preowned jeep from them. I had a local technician notice an issue with my car while getting an oil change. I called Klaben and spoke to Joe, and while they were booked out for service for a month, once I described the issue he said that it sounded like an emergency and to bring it in next day. I went first thing the next day, he said he would let me know when they were able to take a look and see what was going on. While they didn’t have any loaners available, he set me up with a rental. At first I was disappointed, hoping I wouldn’t incur any charges, but Joe called me the next morning to let me know he was able to get my car looked at, they diagnosed the problem, and they had the part in stock. He got my car back to me the next day. I’m very thankful for how understanding and quick he was to get the car looked at, we have two kids and I was worried about switching everything over from my car to the rental and back again. He took care of us, I’d make the drive again anytime because of the service that we received. 6/5 would recommend. More