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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,910 Reviews
Call Service Center (330) 673-3139

1,910 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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May 30, 2024

I had outstanding service from the KLABEN team. This started from the point I booked my appointment until the time I picked up my truck. More

by donkey.punch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Mills, Logan Rich
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May 30, 2024

Very pleased with Joe Hilliard and his team of mechanics. They diagnosed the problem and fixed it. My dealership of origin would not take any action regarding the transmission problems. Thanks for fixing my More

by Cordelljm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024

Always cooperative with scheduling. Never hides cost of work done. Always kind and courteous. Treats you like family. More

by WGEDEON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine Klaben
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May 27, 2024

Had to go to the service desk to finish my service visit after I saw the service technician park my car in the lot when he was done working on my car. I waited for over 15 minutes for someone to tell me it More

by bgergely1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Klaben III
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May 28, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

William, Thank you for your feedback, as it is a vital tool in our continued growth as a department. We sincerely apologize for the inconvenience you had here with your most recent visit. We can assure you that this is not how we want any visit to go. I did call and leave you a message earlier, as I would love the opportunity to have a quick conversation to go over the visit in some more detail to better serve you for future visits. I can be reached at any of the following information below. Again, we appreciate your feedback, and the entire Klaben team remains at your service! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

May 27, 2024

I had my Jeep Compass serviced and the technicians did an excellent job! Quick and efficient! More

by Jeepgirl!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich, Albert Klaben III
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May 25, 2024

friendly staff. answered my questions. waiting for part to come in so they can finish repair More

by marieking356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
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May 24, 2024

Good service, don't have 15 words to explain how good the people are there!!! thank you for the great job More

by kathleenboyer17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024

We purchased a new to us vehicle with new tires that had not been balanced. It took 3 weeks and a phone call from us to “fix” the issue. When the service was completed, my husband was asked to pay for the w More

by eharr0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shi Crockett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. We appreciate the 4.0 star rating, as well as the positive comments regarding Melissa. As you may know, we ask for feedback through many different venues, as we truly want, and need, to hear the voice of the customer. When we miss an opportunity to exceed a customer's expectations, we look for opportunities to make improvements in our processes and our customer experiences. I also appreciate you spending a few minutes of your time with me via a phone call. The extra insight that you provided will be shared with the members of our team as we are all responsible for being part of the solution to any issues, in our daily operation. I will end by apologizing for not delivering the 5.0 star experience that you deserved, and I thank you once more for all of your feedback. The entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

May 23, 2024

They worked hard to find an amicable solution for the problem with my vehicle & assured me that they would take care of me for any other concerns down the road. More

by dschucke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Rich
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May 20, 2024

Joe does a great job and I am very happy with the service I receive. More

by bearsjp14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Klaben III
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