Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,908 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,908 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
Sort by
August 02, 2024
I have a long history with this dealership. I appreciate their help whenever I needed it . They have worked hard to meet my car needs. Thank you Klaben! I appreciate their help whenever I needed it . They have worked hard to meet my car needs. Thank you Klaben! More
by Sellissa4u2
Employees Worked With
August 01, 2024
Had some initial issues but Melissa Dolan, Jeremy Watson & Rich Klaben went above and beyond to make everything right. Dealership is really focused on providing customers with the best service possible fro & Rich Klaben went above and beyond to make everything right. Dealership is really focused on providing customers with the best service possible from sales through service. Thank you. More
by westja
July 29, 2024
Brought my Jeep in to get the transmission and all looked over they had it all day didn’t even look at it never got a call I kept calling and no one returned my call till the end of the day poor service over they had it all day didn’t even look at it never got a call I kept calling and no one returned my call till the end of the day poor service More
by Jkaymoore64
July 25, 2024
I was very pleased with Melissa's care in taking care of my concerns regarding my issues my concerns regarding my issues More
by rosz43
Employees Worked With
July 21, 2024
Logan was a great service helper helper us when car took longer and took care of it on his end and always called and gave us update I would deal with Logan Welch again if I need to longer and took care of it on his end and always called and gave us update I would deal with Logan Welch again if I need to More
by dustinbowers2021
Employees Worked With
Logan Rich
July 18, 2024
The main point with Logan is he does what the customer asks him to do, and I cannot say that happens with the other service advisors. He is very attentive to all detail and with me that is very critica asks him to do, and I cannot say that happens with the other service advisors. He is very attentive to all detail and with me that is very critical. More
by gary chack
Employees Worked With
Logan Rich
July 09, 2024
The service center accommodated me as a walk in on a Saturday morning and did an excellent job. The service was completed correctly and timely. Saturday morning and did an excellent job. The service was completed correctly and timely. More
by bpatrick6778
Employees Worked With
Logan Rich
July 08, 2024
The people are phenomenal and care about the customer and their happiness. I’ve been with them for years and will continue doing business with them their happiness. I’ve been with them for years and will continue doing business with them More
by kgerace1
Employees Worked With
July 08, 2024
My family and I have been going to Klaben for over 30 years for new vehicles and when service is needed. So they were my first choice when I dropped my 2018 Ram 1500 off in March due to some over-heating years for new vehicles and when service is needed. So they were my first choice when I dropped my 2018 Ram 1500 off in March due to some over-heating. After some investigating and a few weeks later I was told that I had a cracked block and needed a full engine replacement. I encountered entirely way to many un-responded calls, lack of knowledge and care and had requests for documents through email that went un-responded to. After a few more weeks went by, I was finally told that it would not be covered under my warranty and I needed to consider my options soon because it was taking up a bay. I then called my warranty company to find out why and what was going on, only to find out they were never actually contacted by the Klaben rep (fired and no longer works there). I then called back to Klaben about this and was told there must have been some confusion on their end. Things finally started to get squared away after they actually contacted the warranty company, however for over a month I was without any vehicle before finally being provided a rental and stressed out with the financial burden of replacing an engine in a 2018 and what to do. Thankfully, I was then switched to a new rep, Melissa Dolan, who was absolutely wonderful. She was personable, understanding, tentative to my needs, called back when she said she would and truly took care of me during this awful situation. She even went above and beyond and had my truck serviced for rear brakes and rotors and was able to get my rear calipers covered under warranty! I finally got my truck back in June and it seems to be driving as normal and my only cost was a deductible. If it wasn't for Melissa I honestly don't think I would ever come back to Klaben, but she honestly reminded me why my family and I always have. They truly take care of you and although I had a terrible experience initially, they made things right and kept a lot of customers in the process. Thank you for everything Melissa! More
by jason.davis3508
