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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,908 Reviews

1,908 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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August 20, 2024

If I could give more than 5 stars I would! It’s not often I give a review online but this is well deserved. Joe has exceptional customer service and makes sure you’re satisfied before leaving More

by Ryanmcdonald330
Service Communication
Recommend Dealer
Yes
Employees Worked With
August 19, 2024

Joe is very professional and courteous. He took care of my concerns. Called to let me know my vehicle was ready for pickup. He ordered the parts. I have already received an email indicating More

by geonbetty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2024

Melissa was wonderful, she new just what to do and get the repair started. i would recommend her very much More

by butterflyfree4321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide a review of your recent experience at our service facility. You positive marks, as well as your comments regarding Melissa are greatly appreciated. That being said, the 4 star rating indicates that we could and should have done something better. I would welcome the opportunity to hear what that might be. We are always working towards exceeding the expectations of our guests, and always looking for ways and opportunities to improve. So, if there is anything more you would like to share, we would welcome the opportunity to hear it. Thank you again. Mike VanHoose, mvanhoose@klaben.com

August 15, 2024

Oil change was in and out quickly. Waiting room was clean. Service writer knew his job. More

by ssnorway1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
August 14, 2024

Car had brake issues! ! Found out it was under my extended warranty! Brakes are good now! Bring on the hills!! More

by ron_heaps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarred Taylor
August 14, 2024

Very convenient. People are always friendly and helpful. Would have been nice if i didn't have to wait over a week to get in for an oil change. More

by jdeleandro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

Klaben was concerned about my issues with my car. Joe addressed the problem with my car and in no time my car was returned to me, not only fixed, but also washed and shining. Thanks Joe! More

by Sellissa4u2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

They took care of all our needs with out any problems and the service was fast and painless. More

by iris753
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Taylor
August 06, 2024

Joe makes everything worth it with Klaben. He is an amazing Service advisor. Thank you for all the help Joe! More

by mgeist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2024

I’ve always had great service from Joe and Klaben. It’s always a smooth transition from dropping of my Jeep to picking it up. That’s why I continue to bring my Jeep there for any service it needs. More

by gknight720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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