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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,808 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,808 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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March 06, 2024
Was greeted in a timely manner. Dropped my car at 7 am for an oil change. Was told they would wash car. Didn’t get call to pick up car as stated. Called 4 hours later to find car wa Dropped my car at 7 am for an oil change. Was told they would wash car. Didn’t get call to pick up car as stated. Called 4 hours later to find car was ready for pick up. Went to get car and it was not washed More
by danielr369
Employees Worked With
Logan Rich
March 06, 2024
Albert was friendly and helpful. He took my information and then showed me to the waiting room where I waited for my car to be serviced. He took my information and then showed me to the waiting room where I waited for my car to be serviced. More
by timothyot62
Verified CustomerEmployees Worked With
Albert Klaben III
March 04, 2024
Yes! I’ve been a Klaben customer for over 25years. That why I keep coming back. I service is very very good. Enuf said! I’ve been a Klaben customer for over 25years. That why I keep coming back. I service is very very good. Enuf said! More
by fzarycki
February 29, 2024
Logan was extremely helpful when I called in on a Friday and said my oil report was at 4%! I didn't know Jeep wasn't sending alerts as early as hey used to and I kinds panicked thinking I was super late! He and said my oil report was at 4%! I didn't know Jeep wasn't sending alerts as early as hey used to and I kinds panicked thinking I was super late! He assured me this was the new process and got me an appointment for the very next morning. He took care of the oil and everything else that was due, and very patiently explained what I needed to know. More
by ERINLATINA
Employees Worked With
Logan Rich
February 28, 2024
I have dealt with Klaben for 15 years and I am very satisfied with their service. Logan made certain that my instructions were clear as to where to park the Jeep when the work was completed. My satisfied with their service. Logan made certain that my instructions were clear as to where to park the Jeep when the work was completed. My only comment is to advise the customer on a frequent basis on the progress of the vehicle which is being service. More
by gary chack
February 27, 2024
I was pleased with the level of services provided, bringing all recommended manufacture levels correct for my Jeep Cherokee. I would recommend Klaben services, I have been a customer since 2015. Tha bringing all recommended manufacture levels correct for my Jeep Cherokee. I would recommend Klaben services, I have been a customer since 2015. Thank You More
by hawkc
Employees Worked With
February 27, 2024
Always happy with Klaben Jeep. Joe went above and beyond in his service. Always feel like I matter there. Joe went above and beyond in his service. Always feel like I matter there. More
by CW12BW14
Employees Worked With
February 26, 2024
Problem presented was not corrected. Did not have a code for the brake switch activator so he could not check that, which is likely the problem for non starting. Service manager focused Did not have a code for the brake switch activator so he could not check that, which is likely the problem for non starting. Service manager focused on the key fobs - NOT THE PROBLEM!! More
by Petetheprinter
Employees Worked With
Jimmy, Logan Rich
February 26, 2024
Logan, in the service department, was excellent at customer service and very helpful. He even made sure that my vehicle got an e-check because my plates were about to expire and I needed to renew them customer service and very helpful. He even made sure that my vehicle got an e-check because my plates were about to expire and I needed to renew them. Even though I got my vehicle back with the check engine light reset, went off again in a few days and my problem is still exists. My truck has had the check engine light on. We’ve put a couple thousand dollars into replacing some parts. Which now I don’t know we’re actually necessary because the check engine light continues to be on. I’m not quite sure anyone really took the time to figure it out. It’s so frustrating. More
by kimapd
Employees Worked With
Logan Rich
